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The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

The study examines the process of international market expansion by a relatively new and small franchisor. Particular emphasis is placed on the company‘s efforts to identify a suitable partner in the host country, the adaptation of the concept to address differences in the new market, and the multitude of critical decisions that need to be made when franchising in international markets. The authors also discuss the role that strategic alliances play in the success of international franchising efforts. The paper concludes with the implications of this case for both researchers and practitioners.

Until fairly recently, the pharmacy profession has remained reasonably immune from the attention of the computer industry sales teams. The reasons for this reprieve are mainly those of size and costs. Most Pharmacies are small independent units whose individual turnover and operations do not justify full — or even partial — scale computing facilities. Similarly, the size and cost of computer systems available in the market place did not offer a cost effective or necessarily a cost efficient alternative to existing accounting procedures and routines.

Immigration has been a subject of intense historical and contemporary debate in US political life. Proponents of immigration cite the important contributions immigrants have made and continue to make to the USA’s national development and evolution. Advocates of more restrictive immigration policies stress concerns over the USA’s ability to support immigrant residents and whether newer immigrants threaten the US national identity and social cohesion. Proponents and opponents of current US immigration policy will use figures from the 2000 census to justify their respective arguments in upcoming debates on this subject. This article examines a variety of immigration literature resources such as scholarly books, government documents, and Websites and seeks to emphasize the subject’s complexities and contradictions along with US and transnational perspectives.

Disproportionately high numbers of young people in the British criminal justice system also have mental health problems. Relevant services often struggle to meet such complex needs, particularly as children become adults. The purpose of this paper is to discover the qualities of services valued by such young offenders.

Semi-structured interviews with 15 young offenders with mental health problems.

The young people valued continuity and sufficient time to develop trust in staff. From staff who showed concern and respect, and whose approach was informal, young people could accept help, advice and, when necessary, confrontation. They gained insight into themselves and how to modify their behaviour; knowledge about opportunities for work and education; and help with life skills.

The sample was small and likely to have been skewed towards those who are readiest to engage with services. Young people's views were not compared with their histories or actual service use.

Other research indicates that helping relationships that demonstrate the qualities that client's value have more successful outcomes than those primarily reflecting professionals’ values. In a time of resource constraints, it seems unlikely that staff will be able to provide more contact and continuity than at present. This would be a precondition of working in accordance with the values of the young people reported here, especially when bridging the discontinuities between children's and adult services.

Young offenders with mental health problems are rarely given a voice, particularly their views of what helps them.

1989 was designated Museums Year to commemorate the centenary of the Museums Association, and unlike many of these PR exercises this one resulted in museums (especially national museums based in London) receiving an unusual amount of coverage in the qualities. Whether stories of protests and problems would have the desired positive effect on actual attendances has not yet been calculated. The unusually sunny weather cannot have helped much either. But the Museums Association itself produced a series of 11 regional guides which if read on the beach or in the pool would have enabled the readers almost to think that they had actually visited the collections described in considerable detail. Too many to note here but a list of all the titles is available from the MA or the Museums and Galleries Commission. Simon Olding's Exploring Museums: London (ISBN 0 11 2904653) and Arnold Wilson's Exploring Museums: The South West (ISBN 0 11 2904696) tackle their areas entertainingly, but their step‐by‐step guides to some of their subjects may soon be outdated as many existing museums are currently undergoing major rearrangements or refurbishments.

WordPerfect version 5.0 has been widely praised for its enhancements with programmable macros. Based on a tradition of macro support since version 2.23, WordPerfect 5.0 allows users to manipulate text in ways previously possible only with more advanced programming languages. The new version, for example, allows for the assignment of variables, conditional testing, advanced looping, sub‐routines, and error handling. It also includes a macro editor as part of the basic software package. With the editor, you can easily modify existing macros—a feature particularly useful with large macros created with the new programming features. In this article I will provide a basic introduction to these macro capabilities and their uses. I have also designed a simple accessions list macro (ACCLIST) that demonstrates some of the new features. A later article will illustrate more complex possibilities.

A raised or platform floor is an independent floor surface raised above the structural floor surface to create a service void. It is to be distinguished from floating or suspended floors, which perform as part of the structural element as defined by, for example, fire regulations. In this product analysis we will set the technique in its context as one of a battery of service options and present you with the information to allow you to decide whether it is an option you wish to pursue.