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Article
Publication date: 1 March 1992

Alan Cottrill

The demand today for more flexibility in manufacturing systems is being driven by our automotive customers' production schedules. No longer manufacturing mass volumes of…

Abstract

The demand today for more flexibility in manufacturing systems is being driven by our automotive customers' production schedules. No longer manufacturing mass volumes of automobiles, these companies require more flexibility to respond quickly to change. Several factors are involved: auto companies are entering into more niche markets, models have a shorter product life and the customer wants to lower the capital investment required for changeover or introduction of a new product.

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Assembly Automation, vol. 12 no. 3
Type: Research Article
ISSN: 0144-5154

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Book part
Publication date: 7 October 2015

Azizah Ahmad

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive…

Abstract

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

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Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78441-764-2

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Article
Publication date: 1 June 1997

Ken Cottrill

Too many American executives are clueless when it comes to business etiquette, and in today's global marketplace they pay a high price for their ignorance, maintains…

Abstract

Too many American executives are clueless when it comes to business etiquette, and in today's global marketplace they pay a high price for their ignorance, maintains Letitia Baldrige, doyen of good manners. The former head of protocol in the Kennedy White House is acknowledged as a national authority on proper behavior. She now consults on business etiquette to major corporations, and is editor‐in‐chief of the Washington D.C.‐based monthly publication, Executive Advantage.

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Journal of Business Strategy, vol. 18 no. 6
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 January 1999

Alan Pilkington and Catherine Liston‐Heyes

For the past 20 years, the field of production and operations management (POM) has tried to establish itself as a discipline distinct from operations research (OR)…

Abstract

For the past 20 years, the field of production and operations management (POM) has tried to establish itself as a discipline distinct from operations research (OR), management science (MS) and industrial engineering (IE). Sceptics argue that POM has failed to develop its own body of literature, lacks a distinct intellectual structure and that there is little appreciation of what it stands for. In this paper we use bibliometric techniques (a factor analysis of co‐citations) to investigate the intellectual pillars of the POM literature and explore whether these are distinct from those commonly associated with its rival fields. We also use simple non‐parametric techniques to show that the research agenda of European POM scholars differs substantially from that of their North American counterparts, and argue that such transatlantic differences may have exacerbated the difficulties POM has experienced in developing as a respected academic discipline.

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International Journal of Operations & Production Management, vol. 19 no. 1
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 November 2006

Alan Pilkington and Robert Fitzgerald

The purpose of this paper to investigate the major themes of operations management by analysing citations in IJOPM. It aims to discuss changes in the discipline's…

Abstract

Purpose

The purpose of this paper to investigate the major themes of operations management by analysing citations in IJOPM. It aims to discuss changes in the discipline's sub‐fields and identifies emerging topics.

Design/methodology/approach

The paper is an empirical analysis of citations and co‐citations from IJOPM. Network and factor analysis are used to analyse and group the data.

Findings

The study demonstrates that the persistent central ideas of operations management concern manufacturing strategy, with specific interests in strategy typologies, best practices, and the resource‐based view. Other central themes are performance measurement, the case study method, and process management. The plotting of subfield trajectories shows that recent studies are seeking a more subtle understanding of operations management by considering its practice in relation to strategy, context and resources. Emerging subjects within the field include supply chain management, lean management systems, theory building from quantitative data and sustainable resource limits to capability.

Originality/value

The study is unique in performing the analysis at the individual publication level rather than following the normal aggregated author co‐citation analysis (ACA) method. The potential problems with citation/co‐citation studies are discussed.

Details

International Journal of Operations & Production Management, vol. 26 no. 11
Type: Research Article
ISSN: 0144-3577

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Book part
Publication date: 29 January 2013

Abstract

Details

Transport Survey Methods
Type: Book
ISBN: 978-1-78-190288-2

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Article
Publication date: 1 June 2004

Damien Power and Alan Simon

A survey of 553 Australian companies was conducted for the purpose of determining some of the primary characteristics of organisations actively implementing supply chain…

Abstract

A survey of 553 Australian companies was conducted for the purpose of determining some of the primary characteristics of organisations actively implementing supply chain management enabling technologies. Three groups of organisations were identified based on the extent to which these technologies and methods have been adopted and used in dealings with trading partners. These groups have been labelled “strategic”, “tactical” and “reactive”. the results clearly indicate that the “tactical” and “strategic” groups derive significantly greater business benefit from the use of the EAN (European article numbering) system, are more knowledgeable of the techniques and implications of use, and perceive implementation to deliver significantly greater benefits over time relative to the cost of implementation. There is a significant relationship recorded between company size, industry sector and the extent of implementation. This indicates that “strategic” implementers are more likely to be larger organisations in the retail or wholesale distribution sectors. Organisations implementing more extensively are more proactive in their planning, more focused on the need to change and realign processes, and more likely to be investing in supporting infrastructure rather than just technology. Between the “strategic” and “tactical” groups, there is also a clear indication that the “strategic” group perceive all of these outcomes to be central to the effective operations of their organisations. By contrast, the “reactive” group can be characterised as at best ambivalent, and at worst extremely negative about the techniques and methodologies, and the contribution of the system to potential and/or real business outcomes.

Details

International Journal of Operations & Production Management, vol. 24 no. 6
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 14 March 2008

Alan Pilkington and Kah‐Hin Chai

The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management (IJSIM)…

Abstract

Purpose

The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management (IJSIM). It also aims to discuss changes in the discipline's sub‐fields and identifies emerging topics.

Design/methodology/approach

The paper is an empirical analysis of citations and co‐citations from the IJSIM. Network and factor analysis are used to analyse and group the data. The study is unique in performing the analysis at the individual publication level, rather than following the normal aggregated author co‐citation analysis method.

Research limitations/implications

The study examines only IJISM. Future study on other top journal such as Journal of Service Research would provide a more complete picture on service research.

Findings

The study identifies that the core ideas of service research centred on service quality and customer satisfaction. Also identified are periphery areas which may become more significant.

Originality/value

The main contribution of this article is the use of the novel network analysis technique to analyze the 15,003 citations in the 435 articles published in IJSIM between 1990‐2005. This is a quantitative analysis unlike previous review articles which rely largely on the observations and reflections of pioneering researchers.

Details

International Journal of Service Industry Management, vol. 19 no. 1
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 September 1962

.Counter Competition. SUPERMARKETS and private shopkeepers battle for business in every High Street. In all shopping centres the private trader competes for the customer's…

Abstract

.Counter Competition. SUPERMARKETS and private shopkeepers battle for business in every High Street. In all shopping centres the private trader competes for the customer's cash with chain and departmental stores. He finds life increasingly difficult in face of rising overheads and shrinking profit margins.

Details

Work Study, vol. 11 no. 9
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 13 July 2012

Stanley F. Slater, Eric M. Olson and Hans Eibe Sørensen

The purpose of this paper is to identify the components of a knowledge management system that contribute to superior new product program performance.

Abstract

Purpose

The purpose of this paper is to identify the components of a knowledge management system that contribute to superior new product program performance.

Design/methodology/approach

An extensive review of the academic and managerial literatures that deal with knowledge management's contribution to superior performance was first undertaken. After identifying gaps in the literature, a comprehensive model of a knowledge management system was developed. Where possible, existing measures of the constructs in this model were utilized. A questionnaire was developed, a commercial mailing list purchased, and a two wave mailing which produced a 15.8 percent response rate conducted.

Findings

The paper finds that customer intelligence generation, competitor intelligence generation, technological intelligence generation, and intelligence dissemination all contribute to the stock of knowledge assets (p<0.05). It was also found that, after controlling for influences on new product performance, a knowledge‐based strategy fully mediated the knowledge asset‐new product program performance relationship (p<0.05).

Research limitations/implications

This is a cross‐sectional study so causality should not be implied. The study was conducted among companies competing in high‐tech industries so there may be questions about generalizability.

Practical implications

Within the limitations of the research design, this study demonstrates the components of a knowledge management system. It provides numerous examples of the techniques utilized and companies that utilize them.

Originality/value

The paper identifies the components of a knowledge management system that contribute to superior new product program performance.

Details

Journal of Business Strategy, vol. 33 no. 4
Type: Research Article
ISSN: 0275-6668

Keywords

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