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Book part
Publication date: 29 November 2018

José Ramón Cardona, Daniel Álvarez Bassi and María Dolores Sánchez-Fernández

The perception of costs and benefits allows residents to carry out an assessment that determines their attitude towards tourism. This study seeks to determine the effect…

Abstract

The perception of costs and benefits allows residents to carry out an assessment that determines their attitude towards tourism. This study seeks to determine the effect of the perceived benefits and costs (economic, sociocultural and environmental) on the support to the arrival of more tourists, both directly and mediated by overall attitude towards tourism, in the case of Punta del Este. Punta del Este forms part of the Department of Maldonado and is the main sun and beach tourism destination in the Oriental Republic of Uruguay. The questionnaire contained items with five-point Likert scales and sociodemographic questions. The data used (obtained between March and August 2016) are made up of a sample of 420 residents from Maldonado and Punta del Este. The analysis of the data has been carried out through partial least squares (PLS) regression, specifically SmartPLS. Among the results, it should be noted that benefits and costs perceived have no direct effect on the support to the arrival of more tourists; only economic benefits (positive) and sociocultural costs (negative) have a significant effect on the overall attitude towards tourism; the support to the arrival of more tourists depends exclusively on the overall attitude.

Details

Tourism Planning and Destination Marketing
Type: Book
ISBN: 978-1-78756-292-9

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Book part
Publication date: 22 June 2015

Giacomo Del Chiappa and Giuseppe Melis

This study aims to investigate how residents in Cagliari (a port of call in the island of Sardinia, Italy) perceive the economic, environmental and socio-cultural impacts…

Abstract

This study aims to investigate how residents in Cagliari (a port of call in the island of Sardinia, Italy) perceive the economic, environmental and socio-cultural impacts (both positive and negative) of cruise tourism and to what extent they would like to support the idea of further cruise tourism development within the destination, also making a comparison with other types of tourism. Findings show that residents have overall a positive attitude towards cruise tourism development, and also very little concern when negative impacts are considered. However, cruise tourism is not the most preferred when compared with other types of tourism. Further, they highlight that significant differences based on socio-economic and demographic characteristics exist in residents’ perceptions and attitudes towards cruise tourism development and in their preferences for different types of tourism development. Implications for policymakers are discussed and suggestions for further research are given.

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Article
Publication date: 10 January 2020

Arttu Saarinen, Aki Koivula and Teo Keipi

The purpose of this paper is to analyze the association between political party preference and trust in knowledge-based institutions, while also considering how political…

Abstract

Purpose

The purpose of this paper is to analyze the association between political party preference and trust in knowledge-based institutions, while also considering how political trust facilitates the association. The authors focus on the opinions of supporters of the six largest parliamentary political parties in Finland.

Design/methodology/approach

The data are based on a population level survey. First, the authors compared party supporters’ trust in universities and YLE media. Second, the authors analyzed how political trust contributes to party supporters’ trust in knowledge-based institutions by estimating predicted probabilities. Third, the authors derived the partial correlations from the non-linear probability models incorporated separately between trust in YLE, Universities and political trust, and compared the correlations across the parties. Finally, the authors conducted the logit models from which the authors post-estimated the predicted probabilities of having high trust in YLE and Universities according to the levels of political trust separately for each party.

Findings

The results showed a cumulation of trust, reflecting especially on the attitudes of the populist party supporters who tended to have lower trust in knowledge-based institutions and distrust was highly associated with low political trust. This cumulation of trust shows an interesting dynamic in how closely institutions are linked together in terms of attitudes on their legitimacy.

Originality/value

This study assesses the cumulation of distrust, while providing an alternative political spectrum to the US two party system that has been the major focus of past research. Furthermore, the study fills a gap in the research by being the first to assess the intersection of the trust dimensions.

Details

International Journal of Sociology and Social Policy, vol. 40 no. 1/2
Type: Research Article
ISSN: 0144-333X

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Article
Publication date: 10 April 2009

Aki Jääskeläinen and Antti Lönnqvist

The aim of this paper is to find out how the productivity of public services can be measured in the operative level of organisations. In particular, the role of different

Abstract

Purpose

The aim of this paper is to find out how the productivity of public services can be measured in the operative level of organisations. In particular, the role of different output elements (tangible and intangible) is examined.

Design/methodology/approach

A qualitative research approach is used. The current knowledge of the issue is presented by examining literature on public service productivity, intellectual capital and performance measurement. In the empirical part, the findings of the literature review are applied and further examined in the context of two services of the City of Helsinki, Finland.

Findings

The paper identifies tangible and intangible output factors in two case services. It also illustrates how the factors can be measured in practice. The empirical examination suggests that the challenges in the operative level productivity measurement relate especially to defining measures. Identifying of different output factors is an easier task.

Research limitations/implications

The study presents and applies a novel approach of designing productivity measures for public services. More empirical studies using the approach are called for.

Practical implications

The measurement approach presented here can be utilised as a basis for designing sophisticated productivity measures of public services.

Originality/value

A key challenge in examining public service productivity relates to the intangible nature of services. Despite the great potential and practical relevance of the topic there seems to be no understanding of how to capture this feature in order to design valid productivity measures. The paper adds to the current knowledge by describing the process of designing measures for disaggregated components of productivity, shares practical experiences related to the design process and highlights the main challenges.

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Article
Publication date: 17 November 2020

Kurtulus Karamustafa, Pembe Ülker and Harun Çalhan

This study provides insights on the perceptions of residents in destinations offering different tourism products at different levels of tourism development.

Abstract

Purpose

This study provides insights on the perceptions of residents in destinations offering different tourism products at different levels of tourism development.

Design/methodology/approach

A total of 1,122 valid responses were gathered through surveys from the residents of three unique destinations, with different levels of tourism development. Non-parametric tests were performed since the data was gathered on an ordinal scale and not distributed normally.

Findings

The tourism perceptions of the residents formed a five-factor structure, namely “socioecological negative”, “socioeconomic positive”, “socioecological development (wellbeing)”, “negative perceptions of tourism” and “tendency to become visitor”. All dimensions except for “socioeconomic positive” differed significantly by destinations in terms of level of tourism development or type of tourism product offered.

Research limitations/implications

Residents' perceptions of tourism differ based on different tourism products and different levels of tourism development of destinations. The residents of the most mature destinations in terms of tourism development have the most negative perceptions of tourism.

Originality/value

Although there are studies investigating how residents' perceptions differ based on the level of tourism development of destinations, this study, with its holistic approach, aims to provide insights on how residents' perceptions of tourism differ based on the tourism products offered by different destinations. The selected destinations differ from each other in both their level of tourism involvement and products they offer, hence the originality of the current study with its unique contribution to the related body of knowledge.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 2 May 2018

María Dolores Sánchez-Fernández, Daniel Álvarez-Bassi and Jose Ramon Cardona

The purpose of this paper is to determine whether the various types of negative impacts have an effect on the general attitude toward tourism and the difficulty for the…

Abstract

Purpose

The purpose of this paper is to determine whether the various types of negative impacts have an effect on the general attitude toward tourism and the difficulty for the enjoyment of public spaces.

Design/methodology/approach

It is a quantitative study that analyzes the causal relationships between variables through structural equation models. This study uses data from a sample of 420 residents from Maldonado and Punta del Este.

Findings

The result obtained shows that only the cultural loss is significant to explain the residents’ attitudes. On the other hand, the cultural loss, the environmental deterioration and the saturation are significant to explain the difficulties for the enjoyment of public spaces.

Research limitations/implications

The main limitations are the fact of performing the analysis in a specific destination with peculiarities that may affect the results and the representativeness of the sample used.

Practical implications

The enjoyment of public spaces is a good indicator of the perception of negative impacts, so managers of urban tourist destinations can use this element as an indicator of quick consultation on residents’ attitudes.

Originality/value

It is a study that focuses on the negative impacts of tourism and its effect on the public spaces. The importance of public spaces in tourist destinations is under studied.

Details

International Journal of Tourism Cities, vol. 4 no. 3
Type: Research Article
ISSN: 2056-5607

Keywords

Content available
Article
Publication date: 20 November 2017

Katarzyna Janusz, Sofie Six and Dominique Vanneste

In a current trend of a growing amount of short city trips, it becomes crucial to understand how local residents perceive the presence of tourists and tourism in their…

Abstract

Purpose

In a current trend of a growing amount of short city trips, it becomes crucial to understand how local residents perceive the presence of tourists and tourism in their cities and how their socio-cultural context influences those perceptions. The purpose of this paper is to contribute to this understanding which will enable the city planners to take actions to create the well-balanced and resilient communities in which the needs of residents and tourists are equally met.

Design/methodology/approach

To understand residents’ perceptions’ about tourism in Bruges, this research applied photo-elicitation interviews with 28 residents who lived in various locations in the historical center to understand socio-cultural background of residents, their tourism-related concerns and whether they are in line with what is commonly perceived as problematic in Bruges.

Findings

Results show that as long as residents can benefit from tourism and tourism-related infrastructure, they support tourism. On the other hand, tourism decreases the liveability of the historical center due to supersession of infrastructure serving the residents by tourist-oriented amenities.

Practical implications

To build a sustainable and resilient city in the future, the authorities of Bruges should cease further “museumification” of the historical city by breaking the hegemony of tourism industry, providing affordable housing and rethinking the concentration model of tourism.

Originality/value

The photo-elicitation method proved to produce rich content and good-quality data by stimulating respondents’ memories and evoking experiences and emotions. Thus, this paper recommends that future research about residents’ attitudes is developed around visual methods as they give voice to the residents and are able to uncover issues which are difficult to capture with other methods.

Details

Journal of Tourism Futures, vol. 3 no. 2
Type: Research Article
ISSN: 2055-5911

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Book part
Publication date: 9 December 2009

Liping A. Cai

This chapter adopts a sociological perspective to examine the phenomenon of destination branding. Invoking the social exchange theory as the foundation and its complex…

Abstract

This chapter adopts a sociological perspective to examine the phenomenon of destination branding. Invoking the social exchange theory as the foundation and its complex exchange system as its framework, the chapter elaborates the uniqueness of rural destination as a social structure rather than a market or organizational entity. A branding model for rural destinations is proposed and illustrated through a case study. The model advocates a community-based approach to image research as a platform on which the branding process takes place. The chapter reports the comparative findings on the image as projected by a destination marketing organization, perceived by current and potential tourists, and desired by local residents. By highlighting the role of host community's participation in tourism branding, the study informs its definition as a continuing process to create affective experiences through building a unique identity and sustaining a consistent image that emotionally bond with residents and resonate with tourists.

Details

Tourism Branding: Communities in Action
Type: Book
ISBN: 978-1-84950-720-2

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Article
Publication date: 8 April 2019

Paul Willie

This paper aims to provide a general introduction to Blockchain technology and how it can be used within the global hospitality industry. In particular, this paper speaks…

Abstract

Purpose

This paper aims to provide a general introduction to Blockchain technology and how it can be used within the global hospitality industry. In particular, this paper speaks to three industry sectors where Blockchain technology is currently in use.

Design/methodology/approach

This paper draws on the perspective of an academic who also continues to serve as an industry practitioner within the field of hospitality technology. To this end, the paper provides several examples as to how Blockchain technology can be used to further advance the hospitality profession within a number of different industry sectors.

Findings

Blockchain technology is being used now within the hospitality industry for both practical and strategic purposes. It can be used in most sectors of the profession and will continue to be used within the hospitality industry for many years ahead. The technology is still relatively new and will continue to become more advanced and sophisticated with the passage of time.

Practical implications

Many hospitality industry examples are provided as to how Blockchain technology can be used to improve operational effectiveness, efficiencies and overall profitability.

Originality/value

This paper adds value and contributes to the literature relating to Blockchain technology applications in the international hospitality industry. It represents current and future use that can and should be taken into consideration by both the hospitality industry and academia.

Details

Worldwide Hospitality and Tourism Themes, vol. 11 no. 2
Type: Research Article
ISSN: 1755-4217

Keywords

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Book part
Publication date: 9 December 2009

Abstract

Details

Tourism Branding: Communities in Action
Type: Book
ISBN: 978-1-84950-720-2

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