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Antipsychotic drugs are often used outside their licensed indication to manage aggression in adults with intellectual disabilities in the absence of a diagnosed psychiatric disorder. The current case series shows that antipsychotics could be effective, but they are often used with non‐drug measures and sometimes cause side‐effects. Clinicians did not always carry out a thorough assessment followed by a formulation before prescribing medications, as recommended in the national and international guides (Deb et al, 2009; Unwin & Deb, 2010). It is also apparent that clinicians did not carry out tests to detect side‐effects of risperidone such as metabolic syndrome. Clinicians should use psychotropic medication for a minimum period of time and at the lowest possible dose, and should consider non‐drug management of aggression at the outset and at a regular interval.

The purpose of this paper is to investigate the relationship between strategic human resource management (SHRM) and performance in service sectors firms in India. Also, it has tried to explore whether the three main approaches in the area of SHRM – universalistic, contingency and configurational approaches hold true in an Indian setting.

Data were collected from 25 organizations, using two sets of questionnaires. Set 1 comprised measures of business strategy (n=98) and key informant approach was used to collect the data. Set 2 had measures of SHRM which consisted of two sections – human resource management (HRM) system orientation and HRM capabilities and organizational effectiveness (n=750). Performance was measured in terms of organizational effectiveness. Regression analysis was carried out at two levels: industry level and overall level.

Results indicated that there is positive relationship between SHRM and effectiveness, business strategy has an impact on the relationship between SHRM and effectiveness and universalistic theory of SHRM does not work in the Indian service sector.

The results of this study revealed that transport and IT‐enabled industries require more strategic HR capability while finance requires more technical HR capability. The SHRM policies need to be dynamic and contingent on the business strategy to attain maximum impact on effectiveness.

This study contributes to the sparse literature on the role of SHRM in the service sector industry where dependence on human resources is more critical as compared to other sectors.

The research fields of consumer behaviour and neurology are connected to the emerging subject of neuromarketing. The learning of how the human mind reacts to marketing stimulus is called neuromarketing, which integrates concepts from neuroscience and economics. It looks for the underlying brain mechanisms and affective states that shape the behaviour of consumers. Neuromarketers use methods like eye tracking, biometrics, brain imaging (fMRI and EEG) and eye tracking to try and understand how consumers make decisions, what grabs their attention and how they emotionally interact with companies, products and ads. Market grooming is the process of creating and manipulating the existing market towards a specific product, service or idea. It is the practice that helps the marketer to groom the product through various stages of marketing, be it market research, product development, advertising campaigns or creating favourable conditions for the product. All practices are performed to groom the market for a specific product, when they are combined with neuromarketing, it becomes a perfect blend for the success of product in the actual market. The study concludes that market grooming along with neuromarketing can present a significant potential for enhancing the understanding of consumer decision behaviour by increasing the validity and precision of assessing customer responses to marketing activities.

The COVID-19 pandemic has disrupted the ‘real’ world and substantially impacted the virtual world and thus the Internet ecosystem. It has caused a significant exogenous shock that offers a wealth of natural experiments and produced new data about broadband, clouds, and the Internet in times of crisis. In this chapter, we characterise and evaluate the evolving impact of the global COVID-19 crisis on traffic patterns and loads and the impact of those on Internet performance from multiple perspectives. While we place a particular focus on deriving insights into how we can better respond to crises and better plan for the post-COVID-19 ‘new normal’, we analyse the impact on and the responses by different actors of the Internet ecosystem across different jurisdictions. With a focus on the USA and Europe, we examine the responses of both public and private actors, with the latter including content and cloud providers, content delivery networks, and Internet service providers (ISPs). This chapter makes two contributions: first, we derive lessons learned for a future post-COVID-19 world to inform non-networking spheres and policy-making; second, the insights gained assist the networking community in better planning for the future.

Information technology (IT) governance (ITG) is a complex concept that researchers are still exploring in many dimensions. The literature in this area has grown at a fast pace. It required a review article to make sense of the growing body of literature. This study aims to provide a comprehensive view of ITG for understanding this phenomenon.

The framework of systematicity and transparency is used to search, select and report relevant articles. This study synthesized the identified pool of articles by using thematic analysis, wherein each article was attached to various identified categories.

This study presents a comprehensive overview of the ITG literature space, including themes and subthemes. It highlights future research avenues and identifies gaps in the ITG area.

Information system researchers and senior practitioners can use this literature review to overview the up-to-date ITG literature. It can also be helpful for non-information system researchers who intend to conduct multi-disciplinary research.

This research looks at the ITG literature space by considering up-to-date literature and a fresh perspective.

In the post-Enron era around the world, the role of auditor is widely debated. There is an increasing concern that an auditor’s continuous involvement with clients could impair audit quality – the negative view. There is also a positive view that a long auditor tenure leads to accumulation of client-specific knowledge over time, which could lead to high-quality audits. The empirical result with regards to impact of mandatory auditor rotation (MAR) is mixed world-wide. This study aims to examine whether MAR rules implemented in 2017 impact audit quality in India.

Using a unique setting in which MAR was required from 2017 to 2018 onwards in India, this study provides empirical evidence of the impact of MAR regulation on audit quality (modified audit opinion). The study uses data for 714 firms (4,284 firms) for six years (three years before MAR and three years after MAR regulation in India).

The study found that auditor tenure and MAR had significant negative impacts on audit quality, validating the “positive” view of audit tenure and audit quality. In addition, concentrated ownership had a negative impact on audit quality, implying the control and influence by concentrated ownership on auditors and audit opinion. The analysis shows that MAR regulation has not yielded the intended objective of improving audit quality in India. MAR is not a good template for improving audit quality.

The findings of the study are useful to policymakers, regulators, managers, investors and users of financial reports. The study calls for public policy on auditor rotation based on objective scientific evidence. In light of the evidence in India that MAR does not lead to better audit quality, the study calls for reset of regulatory policy in India.

The study provides valuable insights to analysts, regulators and other users of financial accounts about the implications of MAR in India.

The study is one of the few to report on the impact of MAR, particularly in the context of an emerging market economy such as India.

This paper advances a research agenda for service researchers at the intersection of healthcare and information technologies to improve access to quality healthcare at affordable prices. The article reviews key trends to provide an agenda for research focusing on strategies, governance and management of key service processes.

This paper synthesizes literature in information systems, service management, marketing and healthcare operations to suggest a research agenda. The authors draw on frameworks such as the interpretive model of technology, technology acceptance model, assemblage theories and Baumol's cost disease to develop their arguments.

The paper situates strategy-related service management questions that service providers and consumers face in the context of emerging healthcare and technology trends. It also derives implications for governance choices and questions related to that.

The paper discusses service management challenges and concludes with an agenda for future research that touches on governance and service management issues.

This paper provides implications for healthcare service providers and policymakers to understand new trends in healthcare delivery, technologies and facilities management to meet evolving customer needs.

This paper provides implications for managing healthcare services that touch on many social and societal concerns.

This conceptual paper provides background and review of the work at the intersections of information systems, marketing and healthcare operations to draw implications for future research.

This paper is based on the personal connections of the four authors to Shivaji Park, the largest public space in Mumbai. Three of the authors are childhood friends and were once long-term residents of that area. The focus of this article is Shivaji Park, anecdotally the largest park in the island city of Mumbai, with its historical connotations and its ongoing role as a relational and cultural artefact in the lives of these authors. The ongoing member status of all four authors in connection with the public space is explored despite all of them now ceasing to be locals.

This article uses a qualitative approach utilising informal conversations between the four authors recorded on zoom as the research method. Supported by belonging and emotional reflexivity as conceptual frames, it investigates how the spatial context fosters a binding relationality, which is ongoing despite the now disparate locations of the authors.

Based on a critical analysis of the recorded conversations between the authors the findings highlight that belonging/unbelonging centres around emotionally tinged representations of place.

The core of this paper rests in the emotional connections between the authors based on their collective memories with a public space and its surrounding areas as a focus. The use of informal conversations is crucial in teasing out nuanced aspects of data collected based on human relationalities. The paper emphasises the repercussions of ongoing changes stemming from urban progress. They incur emotional and human costs through a “culling” of connections and belongings.

Many research findings demonstrate the benefits of lean manufacturing implementation. However, the impact of lean manufacturing on organizational performance in developing countries like Bangladesh remains unexplored. The purpose of this paper is to investigate the impact of lean manufacturing system (LMS) on the organizational performance of the apparel industry in Bangladesh.

Empirical data were collected from 227 apparel manufacturing firms using a close-ended structured questionnaire. The causal relationships between the independent and dependent variables are examined by structural equation modeling using AMOS 20.0 software.

The results reveal significant evidence that the implementation of LMS has a direct impact on organizational performance in terms of operational and business performance.

The findings of this study will create a substantial interest among the practitioners of the apparel industry to implement LMS. This study will also explore the opportunities to develop lean implementation framework and identify the benefits that will enhance the competitive advantages.

This paper explores the causal relationships and argues based on the empirical data in the context of the apparel industry in Bangladesh.

This study presents the impact of Economic Policy Uncertainty (EPU)-induced Trade Supply Chain Vulnerability (TSCV) on the Small and Medium-Sized Enterprises (SMEs) in India by leveraging the World Bank Enterprise Survey data for 2014 and 2022. Applying econometric techniques, it examines firm size’ influence on productivity and trade participation, providing insights for enhancing SME resilience and trade participation amid uncertainty.

The econometric techniques focus on export participation, along with variables such as total exports, firm size, productivity, and capital intensity. It addresses crucial factors such as the direct import of intermediate goods and foreign ownership. Utilizing the Cobb-Douglas production function, the study estimates Total Factor Productivity, mitigating endogeneity and multicollinearity through a two-stage process. Besides, the study uses a case study of North Indian SMEs engaged in manufacturing activities and their adoption of mitigation strategies to combat unprecedented EPU.

Results reveal that EPU-induced TSCV reduces exports, impacting employment and firm size. Increased productivity, driven by technological adoption, correlates with improved export performance. The study highlights the negative impact of TSCV on trade participation, particularly for smaller Indian firms. Moreover, SMEs implement cost-based, supplier-based, and inventory-based strategies more than technology-based and risk-based strategies.

Policy recommendations include promoting increased imports and inward foreign direct investment to enhance small firms’ trade integration during economic uncertainty. Tailored support for smaller firms, considering their limited capacity, is crucial. Encouraging small firms to engage in international trade and adopting diverse SC mitigation strategies associated with policy uncertainty are vital considerations.

This study explores the impact of EPU-induced TSCV on Indian SMEs’ trade dynamics, offering nuanced insights for policymakers to enhance SME resilience amid uncertainty. The econometric analysis unveils patterns in export behavior, productivity, and factors influencing trade participation during economic uncertainty.