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This interview with John C. Emery, Jr., CEO of Emery Air Freight, is part of a series designed to reveal the planning style of industry leaders. The engaging, ebullient and confident Mr. Emery was quizzed by PR's editor early in August.

FLIGHT testing has begun of the six blade advanced technology propeller under development by British Aerospace and United Technologies' Hamilton Standard Division for the new BAe ATP (Advanced Turboprop) airliner.

The growth in air mobility, rising fuel prices and ambitious targets in emission reduction are some of the driving factors behind research towards more efficient aircraft. The purpose of this paper is to assess the application of a blended wing body (BWB) aircraft configuration with turbo-electric distributed propulsion in the military sector and to highlight the potential benefits that could be achieved for long-range and heavy payload applications.

Mission performance has been simulated using a point-mass approach and an engine performance code (TURBOMATCH) for the propulsion system. Payload-range charts were created to compare the performance of a BWB aircraft with various different fuels against the existing Boeing 777-200LR as a baseline.

When using kerosene, an increase in payload of 42 per cent was achieved but the use of liquefied natural gas enabled a 50 per cent payload increase over a design range of 7,500 NM. When liquid hydrogen (LH2) is used, the range may be limited to about 3,000 NM by the volume available for this low-density fuel, but the payload at this range could be increased by 137 per cent to 127,000 kg.

The results presented to estimate the extent to which the efficiency of military operations could be improved by making fewer trips to transport high-density and irregular cargo items and indicate how well the proposed alternatives would compare with present military aircraft. There are no existing NATO aircraft with such extended payload and range capacities. This paper, therefore, explores the potential of BWB aircraft with turbo-electric distributed propulsion as effective military transports.

Discusses QP4, the TQM programme developed by the US Air Force Logistics Command in the late 1980s, which enabled it to win the President′s Award for Quality in 1991.

The purpose of this paper is to highlight the need for an entity to manage airborne relief when a nation’s civil aviation authorities are overwhelmed or incapacitated due to a major rapid-onset disaster.

The paper examines why relief airflow management was so vital during the 2010 Haiti earthquake and how this management was accomplished. The author uses a case study methodology that includes interviews with logistics and aviation experts within the humanitarian and military communities involved in the Haiti relief effort.

The research highlighted an airflow management capability gap within the humanitarian community. The author sets forth several possible alternatives for resolving this gap.

The research is a single case study of the 2010 Haiti earthquake. While performing a multiple case study may have provided more widely applicable conclusions, this case study provides in-depth information applicable to the worst of disasters, where an airflow management capability is most likely to be needed.

While host nation civil aviation authorities retain responsibility for airspace/airflow management after a disaster, these can oft be overwhelmed by the volume of airborne relief flooding the area. Without an entity to assist the affected nation with airflow management, smooth logistical flow of relief goods to those in need can be catastrophically impeded.

Little research exists on disaster relief airflow management or the legitimate need for this capability to be developed within the humanitarian community.

Operation Pedro Pan was a 1960s clandestine program resulting in the transport of more than 14,000 Cuban children to the United States. Based on the rumor that children would be taken from their parents if they remained in Cuba, Operation Pedro Pan serves as an example of U.S. government secrecy and propaganda. In this chapter, the authors examine the research efforts of former Pedro Pan children such as Maria de los Angeles Torres, and Yvonne M. Conde to uncover the stories of their transport to the United States, as well as relevant theories on government secrecy articulated by scholars such as Blanche Wiesen Cook and Carl J. Friedrich.

Complaints handling is not a substitute for abdicating the responsibility for managing quality and achieving customer satisfaction. Indeed, the former and the latter are nothing but synonymous expressions and quite compatible concepts. This paper treats the issue of complaints handling and management as essential for achieving customer retention and loyalty. It argues the principle, demonstrates the points through best practice application, and produces a roadmap and an audit tool for developing a culture which is not averse to handling complaints.