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This study aims to bring a new approach to the existing structure of Cessna 172 type Aircraft Maintenance Manuals (AMM), operational safety, suitability for maintenance operations and human factors. The purpose of this study is to maintain maintenance operations more safely and effectively.

This study tried to develop an approach by using focus group interview and individual interview techniques. At all stages of the study, interviews were made and support was received from the maintenance technicians, technical instructors and students from the aviation industry stakeholders.

According to the answers given by the participants, the new approach could have a positive effect on operational safety (98.71%), could have a positive effect on human performance (95.72%) it is understandable (93.16%), it is proper for maintenance operations (88.74%) with high potential to convert into practice (85.92%) and a high potential for future applications (97.06%).

It can be used in aviation organizations that operate AMM Cessna 172 type aircraft, created with the new approach, in maintenance aircraft maintenance enterprises and maintenance training institutions. Thanks to this approach, aircraft maintenance technicians will be able to perform safely and more effective maintenance activities.

Contrary to the technologies used by organizations that host wide-body aircraft in their fleets, it requires less cost and less workload to create, use and update. Low-cost airline organizations and maintenance training institutions will also be able to achieve this approach.

Main issue in management and strategy is corporate performance. Managers seek effective and strategic way to improve their performance. Authorization, which includes reputational and strategic indicators, is one of these ways. The applying authorization and using this authorization are decision-making process for managers. These processes have potential to make considerable effect on corporate performance. As a considerable result of this research that need of resource dependency type certified aircraft technicians in Anadolu University are decreased owing to this research and, also the purpose of this study is that technicians have got opportunity to creating own human resource in view of both sustainability, and competition in training field.

In this study, both specified and organizational-tailored flowchart as the problem solving techniques in decision-making process of maintenance training organization have been developed, compiled after taking the opinions of experts, for the effective implementation of type rating training, following approval, that cover the types of fleet at Anadolu University. This flowchart may guide to the relevant aircraft maintenance training organizations in their type trainings implementation process.

Human factor is both vital and necessary element to achieve high corporate performance. By following the flow chart, the implementation process is shortened by eliminating the difficulties in complying with the depth and complexity of the required regulation.

The development of the necessary skills and competencies of the workforce is one of the critical points for the creation, preservation and improvement of corporate value. This research has been carried out with the aim of effective utilization of institutional resources, development of personnel and hence corporate value creation. Anadolu University, which is aware of the importance of core competence, is trying to make it one of its strengths institutionally. The Anadolu University Faculty of Aeronautics and Astronautics, as an organization that has completed the necessary steps to become authorized to give type rating training, may guide other aviation organizations using the organization-specified tailored flow chart developed with the help of expert opinion.

Airline business management is set on airworthy strategy. Airline sustainability depends upon corporate-based airworthy strategy as airworthiness is the base to any airline business management and strategy. An airline can ensize its corporate sustainability if it has airworthiness strategy and risk management. The main condition to survive in the airline business is to maintain airworthiness with the fleet, maintenance and corporate-risk management. Aircraft maintenance technician (AMT) has a dual role in aircraft maintenance system as the source of failure in maintenance process via his volatility and unmanageable qualifications and secondly source of manager of maintain airworthiness of the aircrafts in airline. Situational awareness of managers about both limitations and qualifications of human factors is vital determinant to the decision-making process in aviation. Although continuously improving in related literature, one of the biggest weaknesses of the current methods of AMT error or performance is that the ability to model the reciprocal effects of the factors affecting the fault is limited. For this reason, this study aims to develop an analytic network process (ANP) model that takes into account the effects of mutual dependences among factors.

Firstly, with the help of experts and extensive literature, 67 factors that contributed to AMT error are identified and grouped. Then, the factors identified as eligible criteria and sub-criteria that contributed to the AMT errors are determined. In this study, the weights of identified criteria that have influence on AMT error try to determine by using ANP method. ANP is the common method to solve multi-criteria decision-making problems and is used to calculate priorities of factors. Criteria determined in this study are classified into three main clusters: “individual-related criteria”, “working environment-related criteria” and “organisational-related criteria”. These main clusters include 15 sub criteria such as communication, documentation (quality/updating/availability) and peer pressure.

The result of this study shows that time pressure, organisational culture, safety culture and supervision are the most important criteria that contributed to AMT error. Their weights are 0.207, 0.172, 0.102 and 0.094, respectively.

There are many difficulties and limitations in measuring the factors that have an influence on AMT errors. For this reason, the weights of criteria and sub-criteria necessary are determined using ANP, and in this manner, it is possible to make better decisions in this process as ANP is a multi-criteria decision-making technique that considers qualitative factors in decision-making problems. The factors’ taxonomy determined as a result of the expert opinions and the extensive literature and the ANP model developed taking into account the dependencies between the factors will contribute to the literature.

Aircraft maintenance down times together with maintenance activity durations and associated man‐hour expenditure are extremely important factors contributing to two major yardsticks of airline and civil aircraft performance: despatch reliability and direct maintenance costs, and have important cost implications. In maintaining an aircraft there is a need to predict fault diagnosis activities in quantitative terms of time. Traditionally estimating maintenance, in particular fault diagnosis, in terms of time has received scant attention. This paper identifies the need to evaluate all maintenance activity times. In addition, an approach is offered to estimate fault diagnosis activity times using knowledge‐based systems. Finally, the paper offers a vision outline in applying the technology and techniques to provide cost‐effective and timely fault diagnosis.

Contemporary management and strategy mean optimization of ingredient factors such as human factors, systems, operations and equipment. With system approach in management and strategy, human risk factor as input has considerable potential to change results as airworthiness in aviation management. The managers of aviation business also optimize their functions to act safe while making contribution to development in triple of sustainability as economic development and its sustainability; social development and its sustainability; and environmental development and its sustainability. Corporate sustainability can be accomplished via supporting workforce which is the human risk factor. To support (empowerment) workforce, researchers should identify human risk or error factors which are important to this research. The purpose of this study is to suggest holistic framework for working environment system of aircraft maintenance technicians (AMTs) within two respects such as human performance (ergonomics) and corporate performance (sustainability). The secondary purpose of this system is to develop human risk taxonomy by determining the factors affecting both human and work by taking ergonomic aspects in aviation.

In this study, a taxonomy of human risk factors for AMTs is developed. These human factors divided into groups and subfactors are obtained from an extensive literature review and experts’ opinions in the field of human performance in aviation. Taxonomy developed will be useful to both sharing and using corporate sources in sustainable way.

Human risk factors can be considered or accepted as factors that cause human error. This may result in the optimum way to managing human risk factor via minimizing human-based error. Personality, hazardous attitudes, individual characteristics, physical/psychological condition of AMTs and corporate social responsibility factors are human-related risk variables in this study. The risks and error can be reduced by recognizing these factors and revealing their relation to ergonomic design.

The results of this study are intended to constitute a guide for managers to manage risk factors and to take corrective and preventive actions for their maintenance operations. It is believed that this study is highly important for the aviation sector in terms of raising awareness or providing awareness for similar practices. As taxonomy of the risk factors contributes to the managing human error, corrective actions related to these factors must be taken by managers.

The purpose of this paper is to describe a taxonomy for an eMaintenance management framework (eMMF) based on a service‐oriented approach, in order to facilitate the development of information and communication technology (ICT)‐based maintenance support services aimed at actors within the maintenance process related to complex technical industrial systems.

To fulfil this purpose, a case study of a modern multi‐role combat aircraft is selected as an appropriate research strategy and supported by a literature study. Empirical data are collected through interviews, workshops, document studies, and observations. A framework is developed and evaluated using a prototype within the studied case. The study is performed in close cooperation with the aircraft's type certificate holder and the customer representative and operator in one country.

The proposed eMMF aids in the identification and development of ICT‐based maintenance support services tailored for specific maintenance actors and their activities.

To further test the usefulness of the proposed framework, a larger scale application must be performed. This can involve additional stakeholders or a larger part of the technical system in the selected case, or another case dealing with complex technical industrial systems.

The proposed framework supports the identification of required information services that support the maintenance process, which in turn supports the development of a service‐oriented architecture (SOA) aimed at proper maintenance information logistics. Hence, people working with information logistics for maintenance purposes can use the framework as a support tool.

The proposed framework combines a process and service‐oriented approach, which facilitates the development of SOA‐based information services by giving valuable input to more traditional system‐oriented approaches.

This research aims to review relevant documentation on performance measurement in aircraft maintenance. The approaches and models used to measure and manage aircraft maintenance performance in civilian and military contexts are classified and examined during this process. Based on the results of this study, future directions and research topics are identified.

The review included an initial database of 200 publications published over the past 20 years. Published work included contributions from institutions, companies, and scholars.

The present literature review showed the distribution of themes related to measuring and improving of aviation maintenance performance. These areas and themes cover the perspectives of the customer, technicians and managers and range from the effective management of material resources, the contribution of mathematical models and the help of information systems, and finally, the involvement of the human factor. Thus, given this documentary base, a conceptual framework, which retraces the different operational and organizational facets of the evolution of maintenance performance management, is presented.

Based on the results obtained, the measurement of performance in aeronautical maintenance requires more research and the development of theoretical models.

Findings from this investigation have relevant implications for aircraft maintenance. In this context, it is essential to understand the different approaches to “performance measurement” and management used in airlines and maintenance centers.

Given the competitiveness of the aviation sector, it is important to understand the types and scope of different approaches and models used to manage and measure aeronautical maintenance performance in civilian and military operational contexts.

Aviation has multi-cultural business environment in all aspects as operational and management. Managing aviation requires high awareness on human factor risk which includes organizational behavior-related topics. The greatest risk to an enterprise’s ability to achieve its strategic goals and objectives is the human factor. Both organizational behavior and corporate culture behavior with social psychology are the most vital aspects of management and strategy in terms of human resources. Related risks, including organizational behavior and culture, have the potential to directly impact on both business performance and corporate sustainability. Therefore, in this paper, the most prominent risks were determined in accordance with social psychology, and after identification of human factor-based risks, these have prioritized and prepared risk mapping with fresh approach. For this reason, this study aims to develop risk mapping model for human factors that takes into account interrelations among risk factors three dimensional based new approach. This approach includes both identification of human factor based risks, prioritization them and setting risk mapping according to corporate based qualifications via tailoring risk list. Developed risk map in this paper will help to manage corporate risks to achieve improved performance and sustainability.

This new organizational behavior- and culture-focused risk mapping model developed in this study has the potential to make significant contribution to the management of the human factor for modern management and strategy. In enterprise risk management system, risk mapping is both strong and effective strategic methodology to manage ergonomics issue with strategic approach. Human factor is both determinative and also strategic element to both continuity and performance of business operations with safely and sound. In view of management and strategy, vitally, the human factor determines the outcome in both every business and every decision-making.

It is assumed that, if managers manage human risk you may get advantages to achieving corporate strategies in timely manner. Aviation is sensitive sector for its ingredients: airports, airlines, air traffic management, aircraft maintenance, pilotage and ground handling. Aim of this paper is to present risk management approach to optimize human performance while minimizing both failures and errors by aircraft maintenance technician (AMT). This model may apply all human factors in other departments of aviation such as pilots and traffic controllers. AMT is key component of aircraft maintenance. Thus, errors made by AMTs will cause aircraft accidents or incidents or near miss incidents. In this study, new taxonomy model for human risk factors in aircraft maintenance organizations has been designed, and also new qualitative risk assessment as three dimensions is carried out by considering the factors affecting the AMT’s error obtained from extensive literature review and expert opinions in the field of aviation. Human error risks are first categorized into two main groups and sub three groups and then prioritized using the risk matrix via triple dimension as probability, severity and interrelations ratio between risks.

Risk mapping is established to decide which risk management option they will apply for managers when they will look at this map. Managers may use risk map to both identify their managerial priorities and share sources to managing risks, and make decisions on risk handling options. This new model may be a useful new tool to manage ergonomic human factor-based risks in developing strategy in aviation business management. In addition, this paper will contribute to department of management and strategy and related literature.

This study has originality via new modeling of risk matrix. In this study, dimension of risk analysis has been improved as three dimensions. This study has new approach and new assessment of risk with likelihood (probability), impact (severity) and interrelations ratio. This new model may be a useful new tool to both assess and prioritize mapping of ergonomic-based risks in business management. In addition, this research will contribute to aviation management and strategy literature and also enterprise risk management literature.

The purpose of this paper is to present a literature review on human factors in aircraft maintenance and to analyze and synthesize the findings in the literature on human factors engineering in aircraft maintenance.

The review adopts a threefold approach: searching and collecting the scientific literature; sorting them on the basis of relevance and applications; and review of the scientific evidences. Broad areas of aircraft maintenance regulations are identified and each area was explored to study the level of scientific growth and publications. Notable theories, models and concepts are being summarized.

Application of human factor principles in aviation spread beyond the technical arena of man-machine interface. The discipline has created a great impact on aircraft design, operations and maintenance. Its applications have percolated into design of aircraft maintenance facilities, task cards and equipment. Human factor concepts are being used for maintenance resource management. The principles are applied to shape the safety behavior and culture in aviation maintenance workplace. Nevertheless, the review unfolds immense potential for future research.

Research outcomes of non-aviation studies are also reviewed and consolidated to extend the applications to the aviation industry.

This review would be a consolidated source of information confining to the physical aspect of human factors engineering in aircraft maintenance. It is intended to serve as a quick reference guide to the researchers and maintenance practitioners.

It brought out the benefits of adopting the principles of human factor engineering in aircraft maintenance. Application of human factor philosophy ensures enhanced safety in air transport, personal safety and well-being of maintenance personnel.

This is a unique review based on aircraft maintenance regulations that are baseline performance standards made mandatory by regulatory authorities. Therefore, the review has been considered to be made on aircraft maintenance regulatory requirements that surpass corporate or competitive strategies in aviation maintenance organization.