Search results

ANYONE ENGAGED in aircraft engineering who has visited the Air Canada maintenance base at Montreal to observe the layout, equipment and operating system will have bound to come away greatly impressed with the facilities and efficiency of the plant. In the writer's opinion it is one of the most advanced airline maintenance bases in the world.

ENCOURAGED by a 1984 increase in operating income compared with the previous 12 months and an 11% increase in passenger and cargo traffic after three consecutive years of decline. Air Canada is currently extending its international markets and now connects major cities in Europe as well as having inaugurated a service to Bombay and Singapore early this year. During May, the airline begins operating Boeing 767 aircraft across the North Atlantic which is also something of a ‘first’ in that it has been certificated by the Canadian MOT to operate this equipment on this route so long as the flight path is planned in order that the aircraft is always within the equivalent of 90 minutes, at single engine cruise speed, from the nearest suitable airport. This is the same guideline under which Air Canada operates the 767 within Canada and the USA and since the beginning of 1984, on overwater routes to the Caribbean.

The study compares the corporate social responsibility (CSR) actions of two sectors of hospitality, tourism and travel (hotels and airlines) by researching what Six Sense hotels (a hotel brand) and Air Canada (an airline company) have been doing in order to respond to the 17 Sustainable Development Goals (SDGs) and how they apply the concept of CSR in their operational activities. The article also considers how these activities align with quality-of-life (QoL) dimensions and contemporary CSR dimensions.

Provides a detailed comparative, case study analysis of the reported CSR practices of companies in different sectors of the hospitality and tourism industry based on competitive strategy; environmental protection; internationalization of CSR; and transparency and accountability. The impact of the varied initiatives on quality of work life (QWL) and QoL is also considered together with implications for the circular economy (CE).

Analysis of the two case study examples suggests that these companies' activities are designed to promote sustainability. The findings also suggest that there is a positive relationship between CSR activities and QoL that the case study companies are aware of this and are doing all they can to sustain this relationship given the benefits it yields.

Uses case study analysis of Six Senses Hotels Resorts & Spas and Air Canada to conduct a comparative analysis of the reported CSR practices of companies in different tourism sectors based on competitive strategy; environmental protection; internationalization of CSR; and transparency and accountability.

This article reports on a visit to Air Canada's Dorval engineering base to see what had been done to three Lockheed 1011–1 TriStars already in service with the airline so as to convert them to 1011–100 type aircraft.

“There is no sound reason to believe that there will not be a single global market in air transport”. Those were the words of Sir Colin Marshall, the chairman of British Airways. To give the airline an image of being a global airline, the amount of £60 million had been earmarked. Simultaneously, British Airways Chief Executive Robert (Bob) Ayling wanted the firm to become the best‐managed company in Europe, by the year 2000. This case study assesses how British Airways have gone about achieving this goal.

Addresses the role national loyalty plays in determining international air carrier selection. Based on the literatures in country of origin, consumer ethnocentrism and social identity theory, develops a theoretical model which links social self‐identity with national loyalty and consumer ethnocentrism. Assesses respondent carrier preferences using an ordered probit analysis of a sample of 427 travellers at a large Canadian airport in 1994. The results indicate that national loyalty ranks next to price in terms of influencing the selection of air carrier among the sample of travellers.

The Civil Aviation Authority has published the third edition of Aeronautical Engineering Certificate: Syl‐labus of Examinations (CAP 416)

This case is about Korean Air Lines’ innovative idea to adopt a policy of vertical integration in catering. Rather than out‐source its in‐flight catering, this airline has moved away from industry norms, and is doing its own thing – literally.

British Aircraft Corporation is developing a new generation quiet (Q) jet airliner with an impressive short take‐off and landing (STOL) capability to overcome the growing environmental problems and congestion in short‐haul inter‐city and inter‐urban air transport.

This paper aims to identify the main themes shared in online reviews by airline travellers, as well as which of these themes were linked with higher and lower value for money ratings.

The research used mixed content analyses (i.e. quantitative and qualitative) to examine 1,200 reviews of six airline companies shared by airline travellers in a social media platform.

The analyses revealed nine themes in descriptions of airline travel experiences. These are the core services during “flights”, “airport” operations, crew and ground “staff”, ticket “classes”, “seats”, inflight “services”, “entertainment”, overall experiences of “airlines” and post-purchase recommendations of with which companies to “fly”. Low value for money ratings are linked with the “airport” and “flights” themes.

The results offer useful insights into airline travellers’ overall experiences based on social media information and facilitate the identification of the main themes linked with different value for money ratings.