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Motherhood and mothering are conceived in relation to classed hierarchies through which those living in poverty become characterized by “otherhood” and “othering.” This positioning leaves them vulnerable to overt and indirect forms of criticism, surveillance, and policing from family, friends, professionals, and strangers; against a background of demonization of particular types of mothers and mothering practices in the wider mediascape. This chapter draws on 3 studies, involving 28 participants, which explored their journeys into the space of parenthood and their everyday experiences. The participants all resided in low-income locales. Many participants had resided in homeless hostels and mother and baby units before being placed in local authority housing or low-grade rented accommodation. The studies all employed forms of visual ethnography, including photoelicitation, timelines, emotion stickers, collage, and sandboxing. Participants discussed different forms of surveillance where other people were characterized as “watching what I’m doing, watching how I’m doing it.” These forms of watching ranged from the structured policing encountered in mother-and-baby units to more informal comments from passers-by or passengers on a bus journey; and an awareness of how mothers in state housing are depicted in the media. These interactions were sometimes met with resistance. At other times, they were simply another incident that participants negotiated in a growing tapestry of disrespect and devaluation. This chapter argues that these discourses demonize and alienate mothers living on the margins, making already difficult journeys a constant struggle in the moral maze of contemporary motherhood and its accompanying conceptualizations of “otherhood.”

Purpose – Drawing on a study of data extracts ‘mined’ from the Internet without interaction with the author, this chapter considers the emotional implications of online ‘participant absent research’. The chapter argues that researchers should reflexively consider the ways in which data collection techniques framed as ‘passive’ actively impact on researchers’ emotional lifeworlds. Consequently, it is important to ensure that researchers are adequately prepared and supported.

Methodology/Approach – The data introduced in this chapter were constructed around a single case study. This example documents an incident where a woman was asked to leave a sports shop in the UK because she was breastfeeding. Not allowing breastfeeding within a business is illegal in the UK, and this case resulted in a protest. The study involved an analysis of user-generated data from an online news site and Twitter.

Findings – Drawing on field notes and conversations with colleagues, the chapter explores the value of reflexivity for successfully managing researchers’ emotional responses to disturbing data during the process of analysis.

Originality/Value – Whilst the role of emotion is often considered as part of ethnographic practice in studies utilising face-to-face encounters, it is underexplored in the online domain. This chapter presents, through a detailed example, a reflective account of the emotion work required in participant absent research, and offers strategies to reflexively manage emotions.

The purpose of this study is to investigate the informal micro-level mechanisms through which caregivers maximize their health literacy and caregiving skill-set, particularly in cases of emergent, pervasive health disorders. Specifically, I investigate how important micro-level social factors, such as lay self-education and local community networks, mitigate extensive experiences of medical uncertainty that are associated with caring for a child with autism. This study theorizes a series of processes of becoming lay health care professionals (HCP), which serve as effective health care interventions and ways to secure vital resources for patients and their families.

This study uses qualitative research methods in the form of 50 individual intensive interviews with primary caregivers of at least one child under the age of 18 with an official autism diagnosis, as well as two years of participant-observation at two primary sites that are autism parent and caregiver resource meetings, both located in Northern California.

This study first demonstrates the major institutional limits and gaps involved in health-related caregiving for children with autism. Next, I define the processes through which caregivers challenge these institutional constraints and fight for life altering resources for their families, which include becoming a lay diagnostician and expert caregiver. Here, I demonstrate a sophisticated set of health literacy skills and key local community-based ties that caregivers develop and rely on, which affords families the tools to overcome diverse institutional obstacles in health-seeking and health care access.

The families in this study are predominantly white, middle-class, and reside in California. For future research, the scope of the study could be expanded by increasing the sample size and including greater geographic and demographic diversity.

This study contributes vital, yet missing, pieces to the autism puzzle, which currently focuses on prevention, the fight for a so-called “cure,” and the role of vaccines in disorder prevalence. In the meantime, families are living with autism each day and are struggling for understanding and knowledge, and to secure adequate support services. In doing so, this study sheds light on current institutional gaps and limits in health care and delivery for children with autism, and suggests specific effective health care interventions applicable to other cases of emergent illnesses and disorders.

For over a decade, the Louisiana State University Libraries have been engaged in providing digital access to their many varied special collections. The most recent of these projects is a collaboration between the LSU Libraries, the New Orleans Public Library, and the LSU Digital Library, focused on the upcoming bicentennial of the Louisiana Purchase on 30 April 2003. “Louisiana Purchase bicentennial: a heritage explored” will be a collection of more than 25,000 images of primary source material from the 1700s, 1800s and 1900s held by the LSU libraries and the New Orleans Public Library. The collection is scheduled to be completed and online in March of 2003, and will be available for use by educators, school children, and independent researchers. This article details the process of digitizing such a varied collection, and the lessons learned from it.

Managing special events which utilise volunteer labour presents unique challenges due to the time-bound and infrequent nature of events, coupled with the non-traditional employment contractual basis associated with volunteers. Having committed, well-trained volunteers can sometimes be the difference between success and failure for an event. This paper explores factors shaping event managers' decision-making in relation to allocating organisational resources towards training for event volunteers.

Utilising qualitative methods, a sample of senior event managers practicing within Australia were invited to participate in semi-structured interviews. Their attitudes towards, and factors shaping, their decision-making in relation to allocating organisational resources towards training for event volunteers were analysed and discussed through an interpretive lens.

Six intervening variables which shaped event managers' decisions to resource volunteer training were identified. These six variables both shaped and constrained event managers' decisions to resource and implement volunteer training.

The study highlights factors that need to be considered when considering attaining festival attendance satisfaction with volunteers’ service provision through training. This work also contributes to future discussions about the value of volunteer training to event success.

The purpose of this paper is to describe the evolution of a common approach to impact assessment across the Global Libraries (GL) portfolio of grants. It presents an overview of two systems, the Performance Metrics (PMs) and the Common Impact Measurement System (CIMS). By providing a standard set of definitions and methods for use across countries, these systems enable grantees to collect data that can be compared and aggregated for the purpose of collective learning, improvement, accountability, and advocacy.

The PMs offer a standard methodology to collect library project performance management data, whereas the CIMS is a standard survey of public library users. The paper describes how the PM and CIMS data are being visualized and used, with examples of findings and lessons learned.

The paper cites examples of the type of PM and CIMS data available, with a focus on employment, gender, and case studies from Botswana and Indonesia. These highlights illustrate how libraries’ user demographics differ from other types of public internet access venues and how libraries can contribute to strong employment and growth.

The measurement systems rely on different partners collecting data for the same metrics across different countries; while each grantee adheres to a standard methodology, small procedural, and methodological differences are inevitable. Future research could focus on conducting similar studies elsewhere, outside the cohort of countries in the GL portfolio of grants.

The paper offers insights and lessons for library agencies or institutions interested in implementing a common measurement system. Recognizing that few library projects have the resources to track a comprehensive set of indicators, a case study is presented about how smaller initiatives can adapt these systems to their needs.

The indicators described in this paper enable public libraries to shift their focus from services provided to the outcomes they help individuals and communities realize, potentially increasing the potency of their programming and advocacy.

Common measurement systems are not new, but their application in the public library field is novel, as is the Data Atlas, a platform grantees use to compare results across metrics, track progress, and conduct advocacy.

Miss Aimée Chilton, Senior Lecturer‐in‐Charge of Data processing Facilities at Birmingham College of Commerce, will lecture on the computer, beginning at 3 o'clock on Thursday 21st March, at the Royal Aeronautical Society, 4 Hamilton Place, London W1 (nearest tube station is Hyde Park Corner; buses: Piccadilly, Knightsbridge or Park Lane).