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Article
Publication date: 1 December 2003

Measuring Customer Satisfication With Services of a Local Government Unit

Mohamed E. Ibrahim and Ahmed Al Amiri

This paper examined engineers’ satisfaction with services of a building permission unit at a local municipality using a focus group, a questionnaire and follow‐up…

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Abstract

This paper examined engineers’ satisfaction with services of a building permission unit at a local municipality using a focus group, a questionnaire and follow‐up interviews. Obtained satisfaction indexes are reported. Differences in satisfaction levels were tested using parametric t‐tests and Kruskal‐Wallis non‐parametric tests according to engineer’s specialization, size of office and number of building projects submitted to the building permission unit. The results indicate no significant statistical differences in satisfaction levels based on specialization (civil engineers versus architectural engineers), size of the consulting office, or the number of projects submitted. However, satisfaction indexes were not high. They were about 60 per cent.

Details

Journal of Economic and Administrative Sciences, vol. 19 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/10264116200300005
ISSN: 1026-4116

Keywords

  • Customer satisfaction
  • Services
  • Local government

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Article
Publication date: 21 August 2019

Streamlining and modernising medical workforce governance: An examination of Ras Al Khaimah, United Arab Emirates

Stephanie D. Short, Nikhil Hawal, Nasser Sai Albusaidi and Farah Purwaningrum

The purpose of this paper is to identify the elements of effective policies and processes to inform future health professional regulation reforms and practice in the Emirates.

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Abstract

Purpose

The purpose of this paper is to identify the elements of effective policies and processes to inform future health professional regulation reforms and practice in the Emirates.

Design/methodology/approach

This study is based on qualitative exploratory methodology. Methods of data collection and analysis included document analysis of the relevant literature, newspapers (as featured on their online websites), policy documents and official statistics. In-depth semi-structured interviews were conducted with key stakeholders, including employers in the health and higher education sectors in Ras Al Khaimah, human resources managers, regulators and public health professionals and scholars.

Findings

This paper brings to light the issues of maldistribution of the medical workforce, Emiritisation and examines implications for more effective medical workforce governance in the United Arab Emirates (UAE).

Originality/value

First, the study provides policy recommendations for medical workforce governance in the context of UAE. Next, empirical studies on health workforce governance in the Middle East’s Gulf Cooperation Council are lacking and primarily focus on the international mobility of expatriates. The study addresses the lack of empirical studies on this topic in the UAE. Third, the UAE is a fertile ground for research on medical workforce governance and, more broadly, the mobility of health professionals due to its economic diversification strategy and thriving medical tourism industry.

Details

International Journal of Health Governance, vol. 24 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJHG-12-2018-0074
ISSN: 2059-4631

Keywords

  • Medical education
  • Health policy
  • Governance structures
  • Health law or regulation
  • Health professions
  • Health service quality assurance
  • Professional education and development

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Article
Publication date: 13 June 2020

Detecting unbalanced bidding to achieve economic sustainability using fuzzy logic approach

Huimin Li, Limin Su, Lelin L.V. and Qing Xia

To achieve sustainability for a construction project requires the achievement of economic, environmental and social sustainability at the same time. The economic…

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Abstract

Purpose

To achieve sustainability for a construction project requires the achievement of economic, environmental and social sustainability at the same time. The economic sustainability of a project should be built into the stipulated cost. The unbalanced bidding always contribute cost overrun for a construction project. The purpose of this paper is to develop a method for identifying unbalanced bidding.

Design/methodology/approach

The problem of identifying unbalanced bidding is a comprehensive evaluation problem. All line items and bidders in bills of quantities are evaluation factors and evaluation objects, respectively, and the engineer’s estimated prices are considered as the evaluation benchmarks. The weights of these factors are determined through integrating the entropy weight method and the analytic hierarchy model, which consider subjective and objective factors in the weighting process.

Findings

The proposed model can be used to quantitatively evaluate unbalanced bids. The identification process can be analyzed within a short period, specifically with the aid of Microsoft Excel, reducing delays in awarding contracts. The results show that the model will support owners as they efficiently and effectively identify unbalanced bids in the bid evaluation stage to mitigate the negative consequences of unbalanced bidding.

Practical implications

A case study is given to verify the feasibility and practicability of the proposed method, which not only assists owners in efficiently and effectively identifying unbalanced bidding, but also promotes the economic sustainability of construction projects.

Originality/value

The fuzzy comprehensive evaluation method is used to detect unbalanced bidding, allowing owners to be objective as they identify and reduce unbalanced bidding at the procurement stage.

Details

Construction Innovation , vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/CI-11-2019-0136
ISSN: 1471-4175

Keywords

  • Procurement
  • Project management
  • Identification of unbalanced bidding
  • Economic sustainability
  • Fuzzy comprehensive evaluation

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Article
Publication date: 10 September 2018

Determinants of low adoption of Islamic banking in Pakistan

Irfan Butt, Nisar Ahmad, Amjad Naveed and Zeeshan Ahmed

The purpose of this paper is to examine the reasons behind low penetration of Islamic banking in Pakistan. Specifically, the study investigates the differentiation of…

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Abstract

Purpose

The purpose of this paper is to examine the reasons behind low penetration of Islamic banking in Pakistan. Specifically, the study investigates the differentiation of Islamic banks (IBs) from conventional banks, the role of religion in choosing Islamic banking and the perception of IBs amongst the consumers.

Design/methodology/approach

The study uses a mixed-method approach, qualitative research along with a survey of users of conventional and Islamic banking. Factor analysis identified underlying dimensions and cluster analysis ascertained the differences between users and non-users of Islamic banking. Inferential statistics were used to test purported hypotheses.

Findings

The study finds that the users and non-users both perceive that Islamic banking is not completely interest-free. Furthermore, consumers presume that IBs are more of eyewash and are not truly practicing Islamic banking. Moreover, religion is not a major factor that attracts new users but there are also other important factors in marketing Islamic banking, such as service quality, convenience, branch network, etc.

Originality/value

This is one of the sparse studies in the field of Islamic banking consumer behaviour, which uses focus groups of users and non-users, and in-depth interviews of experts, to identify the issues and factors considered relevant and important by the users rather than relying only on literature review. Furthermore, it also provides a profile of users versus non-users of Islamic banking which is very useful for segmentation and targeting of customers.

Details

Journal of Islamic Marketing, vol. 9 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JIMA-01-2017-0002
ISSN: 1759-0833

Keywords

  • Consumer perception
  • Islamic banks
  • Adoption of Islamic banking
  • Mixed-method
  • B22
  • C38
  • F3
  • E58
  • G24

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Article
Publication date: 14 May 2018

Nutritive value and trans fatty acid content of fast foods in Qena city, Egypt

Mustafa Abdel-samie Sadek, Jehan Ragab Daoud, Hussein Youssef Ahmed and Gamal Mohamed Mosaad

This study aims to investigate the nutrient composition and cholesterol content of most popular fast foods sold in Qena city, Egypt with reference to their trans fatty…

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Abstract

Purpose

This study aims to investigate the nutrient composition and cholesterol content of most popular fast foods sold in Qena city, Egypt with reference to their trans fatty acids contents.

Design/methodology/approach

Total 80 samples of fast foods were collected from various fast food restaurants in Qena city, Egypt. The samples were investigated for their nutritive quality by measuring moisture, protein, fat, ash, carbohydrate and energy content as described by the association of analytical chemists. The cholesterol content was determined using a spectrophotometer, while trans fatty acids were analyzed by gas chromatography using standard methods.

Findings

The study revealed a wide variation in the composition and nutritive value. On a fresh weight basis, moisture, protein, fat, carbohydrate and ash ranged from 45.9-55.0 (P < 0.001), 15.0-22.3 (P < 0.001), 13.1-15.7 (P = 0.034), 6.0-16.2 (P < 0.001) and 2.2-3.5 (P < 0.001), %w/w, respectively. The fast foods were very energy dense with calorie content varying from 236.5-281.1 (P < 0.001), Kcal/100 g. The mean values of cholesterol were between 15-17 mg/100 g (P = 0.398). The findings showed that fast foods had high total trans fatty acids content exceeding the Danish legal limit of 2 g/100 g of fat being in the range of 3.5 to 11.3 g per 100 g fat (P = 0.379). Elaidic acid is the predominant trans-isomer in industrially produced trans fatty acids. The concentrations of elaidic acid were high in all samples examined (P = 0.942).

Originality/value

This study has established the fact that fast foods are associated with high total energy intake, high intake of fat, trans fat and a higher proportion of calories being derived from total fat and trans-fat. Therefore, it is recommended to limit the intake of fast food.

Details

Nutrition & Food Science, vol. 48 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/NFS-11-2017-0235
ISSN: 0034-6659

Keywords

  • Fast foods
  • Elaidic acid
  • Nutrient composition
  • Trans fatty acid

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Article
Publication date: 10 September 2018

The effect of entrepreneurial marketing on halal food SMEs performance

Morteza Hendijani Fard and Nader Seyyed Amiri

Small and medium enterprises (SMEs) need to use specific marketing strategies and approaches due to their limited resources and capabilities. Entrepreneurial marketing…

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Abstract

Purpose

Small and medium enterprises (SMEs) need to use specific marketing strategies and approaches due to their limited resources and capabilities. Entrepreneurial marketing (EM) is an alternative marketing management approach under the special conditions that describe SMEs. Therefore, the purpose of this paper is to investigate whether EM has a positive and significant effect on different aspects of performance of Iranian halal food SMEs.

Design/methodology/approach

A correlative descriptive research method is used and 384 questionnaires with five-point Likert scale are distributed among managers of Iranian halal food SME producers chosen by simple random sampling method. To analyze the data, structural equations modeling based on partial least squares is applied using SmartPLS 3.

Findings

The result of data analysis indicates a positive and significant effect of EM on the market and innovative performances of halal food SMEs. Nevertheless, the effect of EM on production performance of aforementioned companies is not confirmed. The findings also show that production, market and innovative performances of halal food SMEs result in their financial performance.

Research limitations/implications

The study’s sample is limited to halal food SMEs of Iran. Although the objectives of the study have been aimed, more research can be done investigating this relationship in other companies from different sectors, contexts and countries. Similar studies can be conducted cross-culturally and in different Islamic countries.

Practical implications

For halal food SMEs that tend to achieve better performance, obtaining improved innovative and market performances requires using EM activities effectively. This paper suggests that halal food SMEs should be innovative, proactive, opportunist, risk-taker and customer-oriented to achieve better market and innovative performances and consequently earn higher profits.

Originality/value

This is one of the earliest studies investigating the effects of EM in the halal food industry. Although very few papers practically recognized the impact of EM on the performance of SMEs and entrepreneurial ventures, the effect of this concept on halal food SMEs has remained unknown.

Details

Journal of Islamic Marketing, vol. 9 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JIMA-12-2016-0097
ISSN: 1759-0833

Keywords

  • Entrepreneurial marketing
  • SME performance
  • Halal food

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Article
Publication date: 12 August 2019

Study of horizontal axis tidal turbine performance and investigation on the optimum fixed pitch angle using CFD: A case study of Iran

Hoseyn A. Amiri, Rouzbeh Shafaghat, Rezvan Alamian, Seyed Mohamad Taheri and Mostafa Safdari Shadloo

The purpose of this paper is to design, investigate and optimize a horizontal axis tidal turbine (HATT) using computer-aided numerical simulation and computational fluid…

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Abstract

Purpose

The purpose of this paper is to design, investigate and optimize a horizontal axis tidal turbine (HATT) using computer-aided numerical simulation and computational fluid dynamics (CFD). This is the first step of research and development (R&D) for implementation in the Persian Gulf condition. To do so, suitable locations are reviewed. Then, the optimization is focused on determining the optimum fixed pitch angle (β) of a three-bladed HATT based on the widespread multiple reference frame (MRF) technique to calculate power and thrust coefficients at different operational rotating speeds.

Design/methodology/approach

To simplify the problem and reducing the computational costs due to cyclic symmetry only one blade, accordingly one-third of the whole computational domain is considered in the modeling. Due to flow’s nature involving rotating, separation and recirculation, a realizable κ-ε turbulence model with standard wall function is selected to capture flow characteristics influenced by the rotor and near the wall region. Simulations are conducted for two free-stream velocities, then compared with their dependencies through the dimensionless tip speed ratio (TSR) parameter.

Findings

The validation process of the simulations is carried out by the use of AeroDyn BEM code, which has been evaluated by comparing with two experimental data. As results, the highest coefficient of power is achieved at ß = 19.3° at TSR = 4 with the value around 0.41 and 0.816 for thrust coefficient. Furthermore, to comprehend the rotor’s performance and simulation method, flow characteristics due to the rise in angular velocity is discussed in detail. Moreover, the major phenomenon, cavitation occurrence, is also checked at the critical situation where it is found to be safe.

Originality/value

By comparing and evaluating the results to other HATTs, it implies that the proposed rotor of this study is feasible and proved by CFD evaluation at this step. However, the current rotor is awaiting a justification through experimental assessment.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 30 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/HFF-05-2019-0447
ISSN: 0961-5539

Keywords

  • CFD
  • Turbulence
  • Pitch optimization
  • Power coefficient
  • Thrust coefficient
  • Tidal turbine

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Article
Publication date: 13 November 2017

Why leadership style matters: a closer look at transformational leadership and internal marketing

Morteza Akbari, Nader Seyyed Amiri, Saheb Imani, Niloofar Rezaeei and Pantea Foroudi

The main purpose of this study is to evaluate the relationship between transformational leadership (TL) and internal marketing which is underscored by the centrality of…

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Abstract

Purpose

The main purpose of this study is to evaluate the relationship between transformational leadership (TL) and internal marketing which is underscored by the centrality of human resources in satisfying employee’s needs and how internal marketing, as a moderator and mediator, can facilitate the effects of transformational leadership on social capital and employee loyalty.

Design/methodology/approach

This study develops a model and a number of propositions based on preceding literature on transformational leadership and internal marketing on social capital and employee loyalty.

Findings

The model proposes that transformational leadership can play a vital role in codification of human resources variables such as internal marketing, which is founded upon the principle of paying greater attention to employees. Moreover, despite the research gap on the relationship between social capital and employee loyalty, it can be concluded that social capital can increase the level of employee loyalty to organization.

Research limitations/implications

The proposed model has a number of academic and managerial contributions. This study contributes the knowledge by examining the relationship between transformational leadership and internal marketing. Managerially, this study helps managers to emphasize the centrality of human resources in satisfying employees and increase their loyalty toward the company. In addition, guarantees management effectiveness and organizational success in reaching their intended goals.

Originality/value

Despite the growing acknowledgment the importance of transformational leadership as a process in which leaders and followers upgrade each other’s level of ethic and motivation. However, there are few studies on the role and importance of transformational leadership on developing and reinforcing the internal marketing.

Details

The Bottom Line, vol. 30 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/BL-08-2017-0021
ISSN: 0888-045X

Keywords

  • Transformational leadership
  • Social capital
  • Employee loyalty
  • Customer satisfaction
  • Organizational citizenship behavior
  • Internal marketing

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Article
Publication date: 4 February 2019

Heat transfer in a porous cavity in presence of square solid block

Ameer Ahamad Nandalur, Sarfaraz Kamangar and Irfan Anjum Badruddin

The purpose of this study was to analyze the heat transfer in a square porous cavity that has a solid block placed at its center. The prime focus of this study is to…

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Abstract

Purpose

The purpose of this study was to analyze the heat transfer in a square porous cavity that has a solid block placed at its center. The prime focus of this study is to investigate the effect of size of the square solid block and other physical parameters on the heat transfer rate from the hot surface into the porous medium. The left vertical surface of cavity is maintained at a hot temperature and the right vertical surface at a cool temperature, Tc. The finite element method is used to simplify the governing equations and is solved iteratively. It is noted that the size of the solid block plays a vital role in dictating the heat transfer from the hot surface to porous medium.

Design/methodology/approach

The current work is based on finite element formulation of a square porous cavity that has a solid square block placed at its center. Governing equations were solved iteratively.

Findings

The size of the solid block has a pronounced effect on the heat transfer behavior inside the porous cavity.

Originality/value

This study highlights the heat transfer due to a conducting square solid block at mid of porous cavity.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 29 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/HFF-05-2017-0193
ISSN: 0961-5539

Keywords

  • FEM
  • Porous cavity
  • Solid block

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Article
Publication date: 30 June 2020

Supply chain management and market responsiveness: a simulation study

Abdulqadir Rahomee Ahmed Aljanabi and Karzan Mahdi Ghafour

This study aims to provide a practical solution to the relationship between supply chain (SC) integration and market responsiveness (MR). A method is proposed to integrate…

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Abstract

Purpose

This study aims to provide a practical solution to the relationship between supply chain (SC) integration and market responsiveness (MR). A method is proposed to integrate SC and MR parameters, namely, product supply and demand in the context of low-value commodities (e.g. cement).

Design/methodology/approach

Simulation and forecasting approaches are adopted to develop a potential procedure for addressing demand during lead time. To establish inventory measurements (safety stock and reorder level) and increase MR and the satisfaction of customer’s needs, this study considers a downstream SC including manufacturers, depots and central distribution centers that satisfies an unbounded number of customers, which, in turn, transport the cement from the industrialist.

Findings

The demand during lead time is shown to follow a gamma distribution, a rare probability distribution that has not been considered in previous studies. Moreover, inventory measurements, such as the safety stock, depending on the safety factor under a certain service level (SL), which enables the SC to handle different responsiveness levels in accordance with customer requests. In addition, the quantities of the safety stock and reorder point represent an optimal value at each position to avoid over- or understocking. The role of SC characteristics in MR has largely been ignored in existing research.

Originality/value

This study applies SC flexibility analyzes to overcome the obstacles of analytical methods, especially when the production process involves probabilistic variables such as product availability and demand. The use of an efficient method for analyzing the forecasting results is an unprecedented idea that is proven efficacious in investigating non-dominated solutions. This approach provides near-optimal solutions to the trade-off between different levels of demand and the SC responsiveness (SLs) with minimal experimentation times.

Details

Journal of Business & Industrial Marketing, vol. 36 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JBIM-12-2019-0514
ISSN: 0885-8624

Keywords

  • Simulation
  • Supply chain
  • Market responsiveness
  • Probabilistic demand
  • Probabilistic lead time
  • Safety stocks

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