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As the technology evolves, the ways in which supply chain is coordinated improve. During a careful study on the intelligent wireless web (IWW) and its services for future applications, its great potentials for the implementation of a mobile real‐time system for supply chain coordination were realized. This paper seeks to introduce a development process for the IWW. In addition, it aims to explain the concept of mobile real‐time supply chain coordination, and propose and describe a practical model for this subject matter based on the most recent technologies including the IWW and agents.

Objectives were achieved through a thorough study on the IWW, agent technology, and the ways of applying them for mobile real‐time coordination in supply processes. As a method to conduct the research, first, the paper made out what the IWW services are and how one may develop them. Since mobile real‐time coordination is an absolutely innovative concept, the study prepared a comprehensive understanding of it and then, a practical framework was sketched and explained to implement the suggested system. The approach to this topic was a realistic one and an attempt was made to include all the prerequisites and details for the intended system.

In the course of the work, it was found that the IWW and other corresponding technologies have the greatest potentials ever available for the realization of a mobile real‐time supply chain coordination system and most of the chapters illustrate the claim.

Mobile real‐time coordination and its use in supply chains is something new. The development process for IWW proposed here is totally practicable and no other implementation scenario for the application of the IWW in mobile real‐time coordination has been suggested yet.

The purpose of this paper is to presents the current and prospective state of affairs when it comes to the information and communication technologies (ICTs) in condition monitoring (CM) and maintenance, especially for the e-maintenance approach.

The author presents some of the standards for the domain of interest, such as the open system architecture condition-based maintenance. In addition, the e-maintenance approach is gone through as well as such ICTs as, for instance, the emergent web technologies, the service-oriented architecture (SOA), the web services and the Web 2.0 are analysed.

The findings highlight the need for a clearer understanding of the characteristics of different ICTs, such as Web 2.0 technologies, Cloud computing, agent technologies, etc., to be able to use them in an optimal manner for various purposes in the e-maintenance applications. In addition, the standardisation of the emergent ICTs different aspects is shown to be an important factor for the development of different phases of software as well as for its overall acceptance.

The given work presents the current and emergent ICTs for the domain of interest and provides the discussion and various issues connected to these ICTs.

The author provides practical implications of the different ICTs mentioned in the paper, i.e. benefits and possibilities as well as risks when those technologies are implemented for CM and maintenance, especially for the e-maintenance.

The paper provides insight into various current and prospective ICTs for the domain of interest that provides important knowledge for different employees with the objective of a purchase, users of the system, such as technicians, maintenance engineers as well as developers of these systems. Consequently, the paper provides knowledge of different characteristics of the current and prospective technologies, which is important to take into account in order to be able not only to use them in an optimal manner, but also to understand possible constraints if they are used in the system and in applications in the domain.

Smart technologies and connected objects are rapidly changing the organizational frontline. Yet, our understanding of how these technologies infuse service encounters remains limited. Therefore, the purpose of this paper is to update existing classifications of Frontline Service Technology (FST) infusion. Moreover, the authors discuss three promising smart and connected technologies – conversational agents, extended reality (XR) and blockchain technology – and their respective implications for customers, frontline employees and service organizations.

This paper uses a conceptual approach integrating existing work on FST infusion with artificial intelligence, robotics, XR and blockchain literature, while also building on insights gathered through expert interviews and focus group conversations with members of two service research centers.

The authors define FST and propose a set of FST infusion archetypes at the organizational frontline. Additionally, the authors develop future research directions focused on understanding how conversational agents, XR and blockchain technology will impact service.

This paper updates and extends existing classifications of FST, while paving the road for further work on FST infusion.

This paper aims to define imminent and future key aspects in innovative production machines and systems but more specifically to focus on the automation and control aspects.

The foresight analysis is based on the state‐of‐the‐art of current manufacturing technologies with a setup of key enabling features and a roadmap research.

The paper finds that more integration of current and future technology development is required to build a strong platform for various applications featured with interoperability, trust, security and protection. Autonomy and close collaboration aspects in machines remain as crucial targets for the near future. An immediate action is required on smart strategies for the design patterns and agents to enable intuitive components for high quality dynamic user interfaces. This will allow rapid configuration and adaptation to new manufacturing tasks with highly improved machine learning.

The paper describes the future of key aspects required to move the production, automation and control systems forward.

This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work.

The panelists (Drs Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to affective and cognitive implications of using autonomous technology-based agents in terms of (1) emotional connection with these agents, (2) decision-making, and (3) knowledge and learning in settings with autonomous agents. These ideas provided the basis for a moderated panel discussion (the moderators were Drs Isabella Seeber and Lena Waizenegger), during which the initial position statements were elaborated on and additional issues were raised.

Through the discussion, a set of additional issues were identified. These issues related to (1) the design of autonomous technology-based agents in terms of human–machine workplace configurations, as well as transparency and explainability, and (2) the unintended consequences of using autonomous technology-based agents in terms of de-evolution of social interaction, prioritization of machine teammates, psychological health, and biased algorithms.

Key issues related to the affective and cognitive implications of using autonomous technology-based agents, design issues, and unintended consequences highlight key contemporary research challenges that allow researchers in this area to leverage compelling questions that can guide further research in this field.

This paper aims to describe the deployment of an e‐learning environment for construction courses based on enhancing virtual computing technologies using agent‐based techniques.

This research involves designing and deploying a complex application that combines advanced visualisation, interactive management through complex virtual devices, distributed multi‐user communication and intelligent components. The proposed agent‐oriented methodology and resulting application organises construction knowledge into a structure that enables the students to undertake more self‐directed, systematic and scientific exploration.

There is great potential for experimenting with a wider variety of educational technologies such as “intelligent” virtual environments. This is a concept that needs further experimentation within construction courses to enrich students' learning with practice‐based experiences. The use of ageny‐oriented objects within simulations and modeling make the virtual learning environment a highly interactive experience. Attempts to do this using traditional intelligent tutoring systems have been frustrated by integrations challenges. Agent‐based systems can handle such challenges. The agent approach is also more efficient in analysing the impact of different decisions in various scenarios by automating the execution of repetitive, time‐consuming actions.

This research identifies specific gaps in the existing e‐learning infrastructure that can be addressed using the intelligent agent paradigm. In particular, the research demonstrates how the notion of learning by actively exploring and controlling environmental variables can be best utilised in the selected domain by giving the learners the means to rapidly visualize the effects of their decisions.

Construction disciplines have increasingly embraced the use of advanced visualisation applications and display systems that allow students to gain a better understanding of the construction process and the resulting facility's performance. Existing efforts are based on image visualisation or animation detailed using, for example, Virtual Reality Modeling Language and 3D Studio Max‐based design animations and walkthroughs. None of these efforts has explored the use of an agent oriented, virtual tutoring approach. A comprehensive literature review established that of no formalised methodologies exist for deploying agent‐based virtual learning environments.

We expect an explosive application of these technologies to take place when they become mature and may further assist auditors in improving the quality of their work. How to use some of the computer‐assisted auditing techniques (CAATs) more effectively with the emerging information technologies.

Constructed an infrastructure with the support of emerging technologies. Electronic auditing (EA) framework–prepared and used with information technology, these examples are object‐oriented distributed middlewares, internet security technologies, and intelligent agents.

How a CPA may conveniently audit the loan account of a bank with EA framework. Demonstration/application.

Auditors will have to design one specialized audit software for each auditee's electronic data processing (EDP) system if the EDP system uses proprietary file formats or different operating systems. The EA has some limitations. This approach depends on distributed middlewares standards, i.e. CORBA, DCOM, or Java RMI, to enable the interconnections of the auditor's GAS^I, auditee's EDP systems.

This system emulates EDP applications in the banking industry and is based on the Common Object Request Broker Architecture (CORBA) architecture industrial standard.

How auditor could effectively apply existing CAATs with the support of the modern information technologies such as object‐oriented distributed middleware, internet security technologies, and intelligent agents. Furthermore, this article proposes a new auditing approach that we call EA. Application in banking and financial institution for auditing banks loan account.

The research documented in this paper aims to explore e‐business uses in small and medium‐sized tourism enterprises compared with their larger counterparts.

Five case studies were conducted with Thai tourism SMEs to investigate their technology adoption and use experiences. For large‐sized enterprises, an extensive review of industry's practice was conducted. A comparison was then carried out based on the scope of the technology, namely inter‐organisation, intra‐organisation, and front‐end side linking to customers.

In terms of e‐business use, it is not surprising that Thai SMEs remain less advanced in utilising e‐business technology. However, size is found to be a significant factor in determining SME behaviour not only in comparison to larger travel agencies or hotels, but also with the SME sector itself. Associated with this is application complexity that is again significant and linked to relative size. Finally, the choices made by small hotels and travel agents are shown to be influenced by the technology providers.

The main research limitation is a limited generalisibility. Future research on SMEs in developing countries would make the comparison more sound and increase generalisability.

SMEs should pay more attention on strategic use of IT in order to compete with their larger competitors. At the policy level, more education on IT development skills and business potentials of IT are needed.

The paper adds to the literature on IT adoption in SMEs particularly with respect to size within the SME sector, the importance of complexity and the role of technology provider.

The rapidly emerging of Mobile Internet and the constantly increasing of wireless subscribers' number bring new opportunities and challenges to geographic information sharing and accessing. Current Web GISs, which are accessed by using connection based approaches, are very inefficient in fulfilling the requirements of GIS applications under open, dynamic, heterogeneous and distributed computing environments such as (Mobile) Internet. In this paper, we propose a new system for accessing and sharing distributed geographic information by using mobile agent and GML technologies, in which mobile agents are used to overcome the limitations of traditional distributed computing paradigms in (mobile) Internet context and GML is adopted as the common format for spatial information wrapping and mediation, while SVG is used as a web‐map publishing format that can be processed and displayed in Web browser. A prototype is implemented, which demonstrates the effectiveness and feasibility of the proposed method.

Purpose: Technological innovations and frameworks that provide a framework for unification have evolved to improve information exchange across organisational units and information security. These integration technologies share and communicate information using defined protocols and different data. Service-oriented architecture (SOA) is a significant emerging approach that enables modular design solution construction.

Methodology: These designs are beneficial when many apps operating on different architectures and networks need to connect. A well-defined strategy and company-specific guidelines are essential for ensuring the firm’s systematic adoption of such an architecture. The critical components of MASSOASCM ‘(Multi-Agent System Service Oriented Architecture Supply Chain Management’ are a multi-agent system (MAS), a service-oriented structure, and supplier management. The MASSOASCM model has been made, and a production unit has been made to show how it works.

Findings: It has been stated that it saves development costs, and inventory management, all of which are critical concerns in any company. Our goal is to create an inventory control approach that relies on MAS and SOA but also a simulation that demonstrates how it works and may enhance Supply Chain Management (SCM) productivity in a production plant.

Practical Implications: The SCM implementation comprises three different services: SCM, SOA, and MAS. These facilities are constructed, maintained, planned, and implemented individually before being brought together collectively using MAS and SOA techniques.