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The purpose of this paper is to identify and analyse how different ways of organising transport and logistics activities in construction impact on efficiency. The paper scrutinises three particular transport and logistics configurations: the de-centralised coordinated configuration, the on-site coordinated configuration and the supply network coordinated configuration.

Three configurations are derived from the literature and from case studies. The efficiency of the three configurations is analysed on three levels of analysis: the construction site, the supply chain, and across supply chains and construction sites.

The paper concludes that there are possibilities to enhance efficiency on all three levels of analysis by widening the scope of coordination beyond the individual construction site.

The analysis points to efficiency potentials in applying the supply network coordinated configuration, although this configuration puts high demands on collaboration amongst the actors involved.

The paper provides illustration, and explanation, of the efficiency potentials involved in the three configurations.

The purpose of this paper is to clarify how activities may be coordinated within shippers’ organisations to enable high load factor (a key aspect of transport efficiency).

A multiple-case study involving three shippers was conducted, in which the logistics or transport managers of each company were interviewed. The cases were analysed according to which activities were coordinated to achieve high load factor, interdependencies between the activities, and the coordination mechanisms that shippers adopted.

A matrix is developed to show the differences in applying various coordination mechanisms in eight categories, according to intrafunctional or interfunctional coordination, sequential or reciprocal interdependencies, and the number of activities (dyadic or multiple). For example, coordination mechanisms aimed at exerting control are more suitable for intrafunctional than interfunctional interaction; interfunctional coordination relies more on mechanisms that aim to increase the understanding of transport-related issues among non-logistics activities.

The study is based on data from three Swedish companies.

Managers are provided with suggestions for coordinating activities when their goal is to improve load factor. These findings are of interest for reducing costs and emissions.

In response to suggestions in the earlier literature that shippers could improve their internal coordination to improve their load factor, this paper articulates several mechanisms for performing such coordination in eight situations.

The study this chapter reports focuses on how network theory contributes to the understanding of the internationalization process of SMEs and measures the effect of network capability on performance in international trade and has three research objectives.

The first objective of the study relates to providing new insights into the international market development activities through the application of a network perspective. The chapter reviews the international business literature to ascertain the development of thought, the research gaps, and the shortcomings. This review shows that the network perspective is a useful and popular theoretical domain that researchers can use to understand international activities, particularly of small, high technology, resource-constrained firms.

The second research objective is to gain a deeper understanding of network capability. This chapter presents a model for the impact of network capability on international performance by building on the emerging literature on the dynamic capabilities view of the firm. The model conceptualizes network capability in terms of network characteristics, network operation, and network resources. Network characteristics comprise strong and weak ties (operationalized as foreign-market entry modes), relational capability, and the level of trust between partners. Network operation focuses on network initiation, network coordination, and network learning capabilities. Network resources comprise network human-capital resources, synergy-sensitive resources (resource combinations within the network), and information sharing within the network.

The third research objective is to determine the impact of networking capability on the international performance of SMEs. The study analyzes 11 hypotheses through structural equations modeling using LISREL. The hypotheses relate to strong and weak ties, the relative strength of strong ties over weak ties, and each of the eight remaining constructs of networking capability in the study. The research conducts a cross-sectional study by using a sample of SMEs drawn from the telecommunications industry in Ireland.

The study supports the hypothesis that strong ties are more influential on international performance than weak ties. Similarly, network coordination and human-capital resources have a positive and significant association with international performance. Strong ties, weak ties, trust, network initiation, synergy-sensitive resources, relational capability, network learning, and information sharing do not have a significant association with international performance. The results of this study are strong (R2=0.63 for performance as the outcome) and provide a number of interesting insights into the relations between collaboration or networking capability and performance.

This study provides managers and policy makers with an improved understanding of the contingent effects of networks to highlight situations where networks might have limited, zero, or even negative effects on business outcomes. The study cautions against the tendency to interpret networks as universally beneficial to business development and performance outcomes.

This paper aims to investigate governance in service triads, specifically studying significant steering and connecting coordination failures, to reveal typically hidden characteristics and consequences.

This study focuses on coordination functions and activities between a buyer (a government department), a customer (a military service) and two service providers. Rich data on these normally confidential service ties are drawn from an official report into the causes of a fatal accident involving a UK reconnaissance aircraft and specifically from the evidence presented regarding the earlier development of its complex safety case. The authors also analysed a range of additional secondary data sources.

The authors examine the sources, drivers and manifestation of coordination failures. The authors uncover a series of coordination failures driven from the bridge position, revealing that while bounded rationality and opportunism influenced steering coordination failures, connecting coordination failures were associated with knowledge asymmetry, dyadic inertia and unethical practices.

Organisations and governments delivering complex projects and knowledge-intensive professional services should guard against outsourcing the “coordination” activity to a third party, thereby relinquishing the bridge position. Handing over the bridge position to an integrator would leave the client vulnerable to coordination dysfunctions such as bounded rationality, opportunism, knowledge asymmetry, dyadic inertia and unethical practices.

The study links the previously separate research streams of service triads and inter-organizational coordination. While extant research pays attention to mainly positive control functions, this study focuses on all three actors in two (failed) service triads – and highlights the impact of coordination activities and failures.

Engineer-to-order (ETO) supply chains involve multiple companies for performing complex projects. The ability to effectively coordinate cross-business activities is essential to avoid delays, cost overruns and quality problems. Coordination is related to a number of contingent factors that need to be better comprehended. The purpose of this paper is to highlight such contingent factors and to analyse their effect on the occurrence of project delays.

A multiple case study is used to investigate the moderating factors affecting coordination in projects carried out in an ETO supply chain. Such factors are examined through a cross-analysis of six shipbuilding projects based on data from interviews, project documentation and clips from the media press.

In ETO supply chains, the engineering and production activities involve mutual interdependences that need to be coordinated. The findings suggest that both the integration of engineering and production and the production capability are the most critical factors influencing coordination in an ETO supply chain.

The study was carried out within shipbuilding projects as a setting to represent the ETO domain. To extend the findings, further research can examine other types of projects, such as: oil and gas, construction, military and aerospace.

In practice, there is no “one-fits-all” solution for coordination. Each project represents a unique context which has specific objectives, actors and constraints. From that perspective, this study provides a basis to comprehend coordination in a complex setting.

This study builds knowledge upon coordination by generating a number of propositions regarding the effectiveness of coordination on avoiding delays in complex projects carried out in ETO supply chains. Focusing on the engineering and production activities, the authors extend the existing theory by demonstrating that coordination can vary according to the level of several moderating factors.

There have been contradictory findings in the literature regarding the impact of information technology (IT) on firm productivity. While the debate known as the “IT paradox” still endures, there has been little empirical research to clarify why or when IT offers benefits to the owning firms. This study attempts to fill this gap in the literature by investigating when IT contributes to firm performance.

Using survey data, this study explores how IT adoption by a firm, in the context of supply chain communication systems, influences its market performance. Of special interest are improvements in both the firm's own and its partner's coordination activities. Criticality of a firm's channel partner is used as a moderating variable.

Results suggest that a firm's own coordination mediates the influence of IT adoption on market performance only when the partner being coordinated is critical to its success. If the partner is not critical to the success of the firm, the benefits of IT adoption can be materialized only through enhancements in the coordination activities of the partner.

The study results clarify why the assumed benefits of IT have been inconsistent in the context of supply chain relationships.

ETO supply chains produce high-value products on a project basis. The occurrence of delays is a major problem that impacts the performance of a company and its supply chain. The purpose of this paper is to analyze the cause of delays and to understand the role of coordination to mitigate them.

An in-depth case study was conducted to identify problems that delay a project and to examine such problems from a systemic perspective. Based on data from interviews, group meetings, field observations and documentation, a pattern is proposed to explain the relation between coordination and lead time.

Conceptually, to reduce the project lead time a higher level of concurrency is necessary. However, more concurrency increases the interdependencies between activities, something which demands more coordination effort. Since the coordination mechanisms applied are not appropriate to cope with the increasing coordination effort, a number of problems appear causing reworks and delays which increase the lead time.

The main limitation is that the authors are not able to distinguish which particular project characteristic influences the adoption of a specific coordination mechanism. Further research is required to examine the effect of various coordination mechanisms across a higher number of projects.

Practitioners can benefit from discussions in this study to comprehend how coordination can improve the delivery performance in ETO supply chains.

This study contributes to a better understanding of coordination in ETO supply chains by making sense of problems that delay the project. Matching the coordination mechanisms with the required coordination effort, which is based on the project characteristics, is a way to avoid delays and reduce the lead time.

Triggered by perceived inefficiency and inequality, buyers and suppliers coordinate with each other. The purpose of this paper is to develop a framework of coordination process based on theoretical review and verifications from three case studies.

The approach takes the form of three longitudinal and in‐depth case studies, which involved coordination processes between a toy manufacturer with three European retailers in one calendar year.

The three case studies provided three main observations. First, the coordination process followed some basic sequential activities: evaluation, derivation, offer and negotiation, assessment, and implementation. Second, the coordination processes deviated from this basic sequence with an interactive coordination cycles of assessment, re‐derivation, and re‐offer and negotiation (called inner‐helix) when there was disagreement. Third, closer mode of coordination, which involved joint evaluation and derivation of coordination solutions, reduced the numbers of iterative coordination cycles. These empirical findings verified the presupposed framework of coordination process.

Three qualitative case studies may not be highly generalisable and multiple dyadic coordination processes may occur. However, the findings form a foundation for further understanding of the coordination process.

The proposed framework of the coordination process further expands the theories of inter‐organisational relationship and the inter‐organisational cooperative process. It also reveals that deliberate evaluation and derivation activities (and even jointly with other supply chain members) may significantly improve coordination.

The purpose of this paper is to identify chain coordinators and to explore their roles. The paper also highlights certain advantages of coordination, specific competencies of the coordinators, and challenges in the coordination.

This is a case study research. The data were collected through interviews, observations, and personal experiences of working as a logistics manager and a project manager in the 2005 South Asian earthquake.

The coordinated organizations manage a number of complex relationships to respond to the disasters effectively and efficiently. An umbrella organization plays a chain coordinator role in horizontal coordination. The umbrella organization leads, directs, and makes major decisions. A country director/programme manager acts as a strategic coordinator in vertical coordination. However, logistics managers, procurement managers and project managers (operations coordinators) also handle coordination activities. The coordinators’ tangible (finance, technology, and people) and intangible (leadership, extra efforts, relevant experiences and education, relationship management skills, research abilities, and performance measurement skills) assets are the key determinants of chain‐coordination success. The success of coordination is achieved if these characteristics of the coordinators are effectively matched with the unpredictable nature of humanitarian relief chains. However, coordination does not guarantee success in all situations because organizations may face coordination challenges such as cultural and structural differences.

This paper provides specific and detailed information from the selected humanitarian relief chains of the South Asian earthquake 2005. The paper explores the useful and enhanced understanding of fundamentals to achieve the success of coordination in the chains. Therefore, it is an endeavour to enable a better practical strategy for chain coordinators/managers.

The conceptual and empirical research on the characteristics of chain coordinators and their impact on coordination success is very limited. This paper provides new thoughts to investigate relationships between the characteristics of chain coordinators or coordination and the success of humanitarian relief chains.

The provision of information and advice for older people arranging their own care is a policy objective. The purpose of this paper is to explore the range and scope of web-based information about care coordination activities for older people in the non-statutory sector in England.

Non-statutory organisations were identified through a structured internet search. Services were screened to identify those providing at least one care coordination activity. A postal survey of services was conducted in 2014 and results compared with the initial findings of the web search.

Almost 300 services were identified, most of which were provided by three organisations: Age UK; Alzheimer’s Society; and the British Red Cross. Brokerage was the most frequently reported care coordination activity; the majority of services focussed on help to stay at home; and carers and older people (including those with dementia) were the target groups most often identified. Comparison of the two information sources revealed a significant agreement between two care coordination’s activities: compiling support plans and monitoring and review.

Findings are based on a purposive sample of organisations and therefore care must be exercised in generalising from them.

This study is one of the first to systematically explore the nature and extent of information about care coordination activities provided by the non-statutory sector in England. It was conducted when policy advocated both an increased role for the non-statutory sector and an increase in self-directed support.