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The customer is one of the most important elements which lie at the center of service organizations. Moreover, the customer is of strategic importance in directing the service process and determining a final decision on this matter. Therefore, numerous studies have been carried out about the customer, in particular focusing on customer satisfaction. Archival institutions provide information and records services. As service organizations, the customers of archival institutions can be defined as those who make use of the archival institutions for the purpose of research. In this context, the term customer or user is also of importance for archival institutions, and thus, different strategies, methods and techniques should be developed and used in archival institutions to achieve and maintain user satisfaction. This paper aims to put strategies for archival institutions in order to provide user satisfaction.

In this research paper, the concept of user satisfaction in archival organizations is discussed as follows: 60 users of the Ottoman Archives were interviewed in order to determine the satisfaction norms of the archives users. A special survey was created for this process. With the answers that were provided in this survey, it was possible to determine the satisfaction criteria for the users of the Ottoman Archives. Finally, by using the satisfaction criteria, the “Satisfaction norms of archives users” were developed.

The concept of user satisfaction in archival organizations is emphasized in this study; in addition “Satisfaction norms of archives users”, which are essential for the satisfaction of the users, have been determined.

The paper recommends that archival institutions should consider different variables to gain user satisfaction and in this study, specific norms for archival institutions are produced.

Document retrival systems are designed and implemented for the purpose of satisfying the information needs of a group of users, and the final stage of the technical processes required is the search of the stored file of documents or document surrogates. Studies of many aspects of retrieval systems have been made, but work has concentrated on the indexing or input stage, and little attention has been paid to the search or output stage.

In any organization there are main goals, with lots of projects designed to achieve these goals. It is important for any organization to determine how much these projects affect the achievement of these goals. The purpose of this paper is to develop a fuzzy multiple attribute-based group decision-support system (FMAGDSS) to evaluate projects’ performance in promoting the organization's goals utilizing simple additive weighting (SAW) algorithm and technique for order of preference by similarity to ideal solution (TOPSIS) algorithm. The proposed FMAGDSS deals with choosing the most appropriate fuzzy ranking algorithm for solving a given fuzzy multi attribute decision making (FMADM) problem with both qualitative and quantitative criteria (attributes), and uncertain judgments of decision makers.

In this paper, a FMAGDSS model is designed to determine scores and ranks of every project in promoting the organization's goals. In the first step of FMAGDSS model, all projects are assessed by experts based on evaluation criteria and the organization's goals. The proposed FMAGDSS model will then choose the most appropriate fuzzy ranking method to solve the given FMADM problem. Finally, a sensitivity analysis system is developed to assess the reliability of the decision-making process and provide an opportunity to analyze the impacts of “criteria weights” and “projects” performance’ on evaluating projects in achieving the organizations’ goals, and to assess the reliability of the decision-making process. In addition, a software prototype has been developed on the basis of FMAGDSS model that can be applied to solve every FMADM problem that needs to rank alternatives according to certain attributes.

The result of this study simplifies and accelerates the evaluation process. The proposed system not only helps organizations to choose the most efficient projects for sustainable development, but also helps them to assess the reliability of the decision-making process, and decrease the uncertainty in final decision caused by uncertain judgment of decision makers.

Future studies are suggested to expand this system to evaluate and rank the project proposals. To achieve this goal, the efficiency of the projects in line with organization's goals, should be predicted.

This study contributes to the relevant literature by proposing a FMAGDSS model to evaluate projects in promoting organization's goals. The proposed FMAGDSS has ability to choose the most appropriate fuzzy ranking algorithm to solve a given FMADM problem based on the type and the number of attributes and alternatives, considering the least computation and time consumption for ranking alternatives.

The paper seeks to emphasize the necessity of evaluating the library resources in terms of their quality, cost benefit and usefulness.

In the context of subscribing to the latest e‐journal databases in university libraries, different types of usage studies are discussed, including the recent application of usage log data or vendor reports. The genesis, standardization of usage reports and the significance of COUNTER statistics in establishing the usefulness of the e‐journals are described. The use of various electronic databases by the University of Hyderabad academic community is referred to according to these statistics/reports, mentioning the way in which it is helpful to university library in assessing their actual usage and usefulness.

The paper highlights the application of usage reports by the university library in decision making during renewals/subscriptions, i.e. the selection of databases, upgrading the versions, increasing licences, cancellation of subscriptions, etc.

All in all, it is established that the usage reports are to be taken as a support to library decision‐making activity, since it reflects the true value of e‐journals/databases.

This study provides necessary direction to library management regarding the utilization of log data for assessing the true value of e‐journals/databases. Thus the usage statistics can be studied and this analysis will invariably support the complex decision‐making activity of serials management in university libraries.

The purpose of this paper is to develop a theoretical framework that will help to examine the role of internal auditors (IAs) in enterprise resource planning (ERP) based organizations. An ERP integrates all organizational functions in one powerful system that drives the organization strategically and also presents new challenges to the internal audit function.

A literature review is undertaken to highlight the role of IAs in an ERP environment.

The framework depicts the new relationships which the ERP system requires between the IAs and five associated groups: software vendors, information systems, information technology managers, ERP users, and consultants. ERP also gives interanl auditors an enabling technology to advise management on the implications of ERP for risk‐intelligence.

This is a conceptual paper that has implications for internal auditing practice. Academic researchers will find this framework to be useful for testing it in the field. Practitioners will also benefit from this model when assessing the role of IAs in an ERP environment.

Prior research in the auditing field has overlooked this issue. This paper will attempt to fill such an apparent gap in prior research and will help motivate further research in this field.

The purpose of this paper is to offer an example of how ontology, such as CIDOC, can be turned into a format from the perspective of an object. In fact, it illustrates the possible semantic analysis of an object description into a view neutral machine‐interpretable form. The aim is to show that a museum object located in a museum can be described in detail and then related to other information objects located in other memory institutions such as libraries and archives.

Studying different documents, all the information about Imam Reza's Zarih 4th was derivated. Then the most important were listed and represented in detail, according to CIDOC CRM entities.

The figures explicitly reveal the existing semantic correlations between the heterogeneous cultural heritage information in various memory institutions, such as Organization of Libraries, Museums and Documents Centre of Astan Quds Razavi.

The authors capture the knowledge from different resources and relate them in a semantic description with the aid of a semantic conceptual model like CIDOC CRM, to show more effective information integration in a cultural institution such as Organization of Libraries, Museums and Documents Centre of Astan Quds Razavi, in order to provide unified access to collection‐level information.

The accurate assessment of tool life of any given tool is a great significance in any manufacturing industry. The purpose of this paper is to predict the life of a cutting tool, in order to help decision making of the next scheduled replacement of tool and improve productivity.

This paper reports the use of two soft computing techniques, namely, neuro-fuzzy logic and support vector regression (SVR) techniques for the assessment of cutting tools. In this work, experiments are conducted based on Taguchi approach and tool life values are obtained.

The analysis is carried out using the two soft computing techniques. Tool life values are predicted using aforesaid techniques and these values are compared.

The proposed approaches are relatively simple and can be implemented easily by using software like MATLAB and Weka.

The proposed methodology compares neuro – fuzzy logic and SVR techniques.

The purpose of this paper is to examine user studies as well as user education within the context of public services offered by archival institutions. It highlighted some of the key aspects that constitute both concepts drawing from history in order to provide a better understanding in the context of current professional discussions.

The review analysed peer-reviewed articles ranging from the late 1970s to the present time to illuminate debates in the archival professional underpinning the current understanding of user studies and user education.

The paper outlined the different paths used in user studies to ensure data collection is exhaustive and provides a nuanced assessment of user needs. It also outlined the two related paradigms of structuring user education programmes, highlighted the points at which they differ and the rich discussions resulting from comparative analysis.

The paper demonstrated that there is a rich corpus of professional literature on both user studies and user education, expounding on different aspects that would ensure both are designed and implemented effectively.

The purpose of this paper is to develop an innovative method of performance appraisal that will be useful for designing a structured training programme.

Employees' performance appraisals are conducted using new approaches, namely data envelopment analysis and an integrated fuzzy model. Interpretive structural modelling is used to design a training programme for employees.

Performance appraisals using data envelopment analysis focus on output enhancement, while an integrated fuzzy model using quality function deployment (QFD) and multi‐attribute decision‐making focuses on input enhancement. For overall and continuous improvement of employees' knowledge, skills and attributes, this composite model provides an in‐depth analysis and also offers a means for designing a structured and effective training programme through interpretive structural modelling.

In data envelopment analysis, the number of employees for performance appraisal should be equal to or greater than three times the selected number of input and output factors. In the integrated fuzzy model, the number of main factors should not exceed seven for pairwise comparison. The size of the QFD matrix should not be more than 30.

The factors selected for appraisal and the method of appraisal should be known by the employees concerned. Consensus among all those concerned is necessary for effective application and utilization of the model.

This model provides a means to increase the knowledge, skills and attributes of employees by adopting a structured approach to designing a training programme for employees of various categories. The approaches used are well‐established and can be applied in many other fields.

In this paper, approaches used for appraisals and designing training programmes are new to this field of study, although they have been successfully proven in many other fields. The results obtained using these methods are useful for helping management to make decisions on training needs, bonuses, incentives and promotions. For the employees, a structured training programme design improves their KSA, quality and standards.

Through a review of the literature, this article seeks to outline and understand the evolution and extent of user–participant involvement in the existing library and information science (LIS) research to identify gaps and existing research approaches that might inform further methodological development in participant-oriented and design-based LIS research.

A scoping literature review of LIS research, from the 1960s onward, was conducted, assessing the themes and trends in understanding the user/participant within the LIS field. It traces LIS research from its early focus on information and relevancy to the “user turn”, to the rise of participatory research, especially design-based, as well as the recent inclusion of Indigenous and decolonial methodologies.

The literature review indicates that despite the reported “user turn”, LIS research often does not include the user as an active and equal participant within research projects.

The findings from this review support the development of alternative design research methodologies in LIS that fully include and involve research participants as full partners – from planning through dissemination of results – and suggests avenues for continuing the development of such design-based research. To that end, it lays the foundations for the introduction of a novel methodology, Action Partnership Research Design (APRD).