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Article
Publication date: 18 June 2010

Seongsu Kim and Soo Wook Kim

The purpose of this paper is to find if there is an existing trade‐off between service quality and cost when strategies of low‐cost accommodation and uncompromised…

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Abstract

Purpose

The purpose of this paper is to find if there is an existing trade‐off between service quality and cost when strategies of low‐cost accommodation and uncompromised reduction are implemented.

Design/methodology/approach

The model is designed on hand system dynamics, using Vensim™ software. It consists of a situation where no side effects are interrupting the result. The modeled service system is designed as two parts: a situation where five sorts of customer variables are introduced, continued by a situation where low‐cost accommodation and uncompromised reduction change the system.

Findings

There is no typical trade‐off pattern between service quality and cost when implementing Frei's two solutions. Rather, the findings resulted in an almost conform line of quality curve so that the promotion of Frei's solutions can be interpreted as the result of cost reduction.

Research limitations/implications

Owing to the use of simulation tools, it is still critical whether the result holds in the real world where various influences to the service system can exist.

Originality/value

There are various papers regarding service quality and cost but not that much about managerial tools used in a service system. Aside from many statistically proofed papers, this paper uses system dynamics to simulate certain managerial tools for service when implemented into a system.

Details

Asian Journal on Quality, vol. 11 no. 1
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 21 August 2008

Seong Su Kim and Jungsuk Oh

In a service business, it is difficult to cope with all your customers’ needs. They come and go with various wants and when it comes to their own good there are…

Abstract

In a service business, it is difficult to cope with all your customers’ needs. They come and go with various wants and when it comes to their own good there are complaining. Such variances in the service business interfere the operation resulting in inefficiency. To come against all those fluctuate wants, Frei is suggesting a new way how to cope with this customer variability in the service business: Low‐Cost accommodation and uncompromised reduction. However, his assertion that these solutions can reduce cost and enhance service quality at the same time is empirically not proved. Thus, the following research will be dedicated in the empirical proof whether the solutions mentioned above can enhance service quality while reducing cost by pursuing efficiency in the service business.

Details

Asian Journal on Quality, vol. 9 no. 2
Type: Research Article
ISSN: 1598-2688

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Article
Publication date: 9 March 2012

Emilie Smeaton

This paper outlines best practice in the commissioning of emergency accommodation for children and young people who run away, identifying: levels of need; models of…

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177

Abstract

Purpose

This paper outlines best practice in the commissioning of emergency accommodation for children and young people who run away, identifying: levels of need; models of accommodation provision that have existed in the UK; approaches to funding; costs of emergency accommodation; the commissioning process; and service delivery issues.

Design/methodology/approach

This paper is an expert opinion piece drawing upon a project commissioned by The Scottish Government based on extensive research including a review of the pre‐existing evidence base and new data.

Findings

Fixed refuge has been the most common form of emergency accommodation for young runaways in the UK and provides positive outcomes for young runaways relating to improved general well‐being, mental health and schooling. The costs of refuge can compare favourably to alternative specialised accommodation and support and prevent other costs relating to future episodes of running away, future offending, substance misuse and youth homelessness.

Practical implications

Evidence‐based learning has identified best practice in the commissioning of emergency accommodation related to a number of issues including: scoping activity; the commissioning process; costs; approaches to funding; effective future commissioning of emergency accommodation; why the third sector is best placed to deliver emergency accommodation; and ensuring key elements of service delivery are included to meet children and young people's need and achieve positive outcomes.

Originality/value

The commissioning of emergency accommodation for young runaways has received little attention in research; this paper goes some way to rectifying this omission alongside providing evidence‐based learning for commissioners and service delivery organisations.

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Article
Publication date: 1 August 2003

Mike Penny and Katie Owen

This article describes a system for measuring performance in Edinburgh, developed across all services working with people sleeping rough. This performance framework is…

Abstract

This article describes a system for measuring performance in Edinburgh, developed across all services working with people sleeping rough. This performance framework is based on outcomes rather than processes. A single monitoring system has been developed that is used by a wide range of services. Monitoring is built around a matrix of change, mapping changes in the life circumstances of people using services. Data can be collated from all services and translated into strategic performance. Although this approach presents major challenges for all partners, it offers a major improvement in how services are monitored.

Details

Housing, Care and Support, vol. 6 no. 3
Type: Research Article
ISSN: 1460-8790

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Article
Publication date: 14 October 2021

Mohammad Parvin, Jamileh Tavakolinia, Hassan Mohammadian Mosammam and Mohammadtaghi Razavian

The COVID-19 pandemic has had an extremely destructive impact on the tourism and hospitality industry. However, there is a gap in the literature on measuring the economic…

Abstract

Purpose

The COVID-19 pandemic has had an extremely destructive impact on the tourism and hospitality industry. However, there is a gap in the literature on measuring the economic impact of the pandemic on employees of urban tourism industries by class. Accordingly, this paper aims to investigate the perceived economic impact of the COVID-19 by workers of urban tourism-related services in Tehran.

Design/methodology/approach

Based on stratified sampling, a Web-based survey was carried out among 383 employees of tourism industries. To measuring the perceived impact and evaluate statistically significant differences, one samples t-test, one-way ANOVA and post hoc test were used.

Findings

The study findings revealed that employees of tourism-related services perceived that COVID-19 outbreak has a huge negative impact on the tourism industries in terms of earnings reduction. However, the perceived impact on job losses and reduction of hours of work was non-monotonic.

Originality/value

Identifying the negative effects of the COVID-19 outbreak on city tourism by industries and their subclasses can contribute to more effective interventions to support and recover the tourism industries. In other words, it is essential to prioritize support for different class of services, to fair allocation of bailout monies and to improve their resilience against crises and shocks.

Details

International Journal of Tourism Cities, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 3 January 2017

Chris Hatton

The purpose of this paper is to compare data from national social care statistics on the living situations of people with learning disabilities across England, Scotland…

Abstract

Purpose

The purpose of this paper is to compare data from national social care statistics on the living situations of people with learning disabilities across England, Scotland, Wales and Northern Ireland.

Design/methodology/approach

National social care statistics (England, Scotland, Wales, Northern Ireland) reporting the living situations of adults with learning disabilities (residential and nursing care, living with family, other forms of accommodation) were accessed, with data extracted on trends over time and rate of service use.

Findings

There were substantial differences in the statistics collected across the UK. Overall, there were higher reported rates of adults with learning disabilities in residential/nursing accommodation in England than Scotland or Wales, but much lower reported rates of adults living in other forms of unsupported and supported accommodation and much lower reported rates of adults living with their families. In all three countries, trends over time suggest that reductions in residential care towards more independent living options may be stalling. In Northern Ireland reductions in currently extensive residential and nursing care services are continuing, unlike other parts of the UK.

Social implications

Despite similar policy ambitions across the four parts of the UK, statistics on the living situations of adults with learning disabilities report substantial differences.

Originality/value

This paper is a first attempt to compare national social care statistics concerning the living situations of adults with learning disabilities across the UK. With increasing divergence of health and social service systems, further comparative analyses of services for people with learning disabilities are needed.

Details

Tizard Learning Disability Review, vol. 22 no. 1
Type: Research Article
ISSN: 1359-5474

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Article
Publication date: 12 March 2018

Lidija Lalicic and Christian Weismayer

Airbnb, a popular peer-to-peer accommodation platform, exceeds the yearly revenue of hotel chains, such as Marriot and Hilton. However, the reason why consumers engage…

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5061

Abstract

Purpose

Airbnb, a popular peer-to-peer accommodation platform, exceeds the yearly revenue of hotel chains, such as Marriot and Hilton. However, the reason why consumers engage with peer-to-peer accommodations and become loyal is not completely clear yet. This study aims to investigate Airbnb as a service setting. In doing so, more insights into the relevance of concepts, such as service quality (SQ) and hospitality factors, to explain consumers’ behavioral intentions with peer-to-peer accommodations and its effect on loyalty can be gained.

Design/methodology/approach

Through an online survey among Airbnb users and structural equation modeling, the model connecting the measurement constructs is analyzed.

Findings

This study shows that SQ and importance of having social and authentic experiences are significant antecedents of tourists’ loyalty toward Airbnb hosting services. Interestingly, perceived economic benefits do not impact the level of loyalty, neither does feelings of perceived reduce risk.

Originality/value

The theoretical contributions reveal tourists’ behavioral patterns in the peer-to-peer accommodation context influenced by standard service factors used for other types of accommodations. This study has particular implications for the accommodation sector when segmenting customers according to their needs and designing appropriate marketing strategies.

研究目的

Airbnb是目前流行的大众提供住宿民宿的在线平台,其年收益已经超过很多连锁酒店,包括万豪和希尔顿在内。然而, 关于消费者如何消费和热衷于这种Airbnb民宿的原因还知之尚浅。本研究主要以Airbnb为题进行研究,其研究结果深刻讨论Airbnb相关概念,比如服务质量和酒店管理因素等, 以解释分析消费者行为动机和游客忠诚的联系纽带。

研究设计

本研究采用在线问卷采样的形式,Airbnb客人在线填写问卷,其样本经过结构方程模型(SEM)技术,以分析相关模型结构。

研究结果

本研究结果表明服务质量、社交体验、以及正宗的当地游客体验对于游客Airbnb忠诚度有着显著促进作用。饶有趣味的地方是,游客对于省钱和感知风险等方面并未对其Airbnb忠诚度有任何显著影响。

研究价值

在理论意义方面,本研究深刻探讨游客对于大众提供住宿服务的行为模式。在实践意义方面,本研究结果对细分客户市场的需求探索和营销策略制定方面有着特别贡献。

Details

Journal of Hospitality and Tourism Technology, vol. 9 no. 1
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 1 December 2007

Judy Renshaw

Resettlement programmes provide support for young offenders during their custodial sentence and for approximately nine months after release. This article describes how the…

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180

Abstract

Resettlement programmes provide support for young offenders during their custodial sentence and for approximately nine months after release. This article describes how the costs and benefits of providing an effective service of this kind were estimated based on the ‘RESET’ programme, published evidence on the costs of crime and the likely reduction in offending due to an intensive support programme. The cost of crime has been estimated at £46,459 per year (after allowing for a reduction due to the time spent in custody), plus prison custody at an average of £30,475 and emergency accommodation at an average of £1,106, making a total of £78,040 for each offender. Using a fairly modest assumption that good support in resettlement could lead to approximately a 35% reduction in frequency and a 10% reduction in seriousness of offending, a saving of £20,407 per offender per year could be achieved. These savings would more than offset the average cost of a good quality resettlement service of £8,074. The scheme would break even if the frequency of offending were reduced by only 20%.

Details

Journal of Children's Services, vol. 2 no. 4
Type: Research Article
ISSN: 1746-6660

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Article
Publication date: 1 September 2021

Ruihe Yan, Kem Zikun Zhang and Xiang Gong

Listing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and

Abstract

Purpose

Listing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and development of the P2P accommodation platform, this issue has received limited attention in the tourism management discipline. Drawing upon the heuristic-systematic model and uncertainty reduction theory, this study aims to examine the impacts of host and property attributes on listing popularity.

Design/methodology/approach

The model was empirically validated using a data set of 6,828 listings on a popular P2P accommodation platform called Airbnb. This study chooses a hierarchical regression analysis to perform the model validation.

Findings

The findings reveal that host self-disclosure, host reputation and host identity verification are key host attributes in promoting listing popularity. Meanwhile, property visual description, property photo verification and property visual appeal are important property attributes in facilitating listing popularity.

Research limitations/implications

The study adds useful insights on understanding on determinants of listing popularity. Future researchers are recommended to empirically verify the underlying psychological mechanism by which host attributes and property attributes influence listing popularity.

Practical implications

The P2P accommodation platform should promote the listing popularity by taking advantage of the host attributes and providing property attributes.

Originality/value

First, to the best of the authors’ knowledge, this study is one of the few studies to explore the formation of the listing popularity. Second, this study examines how the host and property attributes promote the listing popularity through the heuristic and systematic information processing modes.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 January 1977

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term…

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1616

Abstract

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).

Details

Managerial Law, vol. 20 no. 1
Type: Research Article
ISSN: 0309-0558

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