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The purpose of this paper is to bring together the findings of two studies investigating the value of academic libraries to teaching and research staff in higher education institutions. The Working Together (WT) project was an international study, funded by SAGE Publishing, investigating the value of academic libraries for teaching and research staff in the USA, UK and Scandinavia. The Raising Academic Impact (RAI) project was an initiative of the University of Nottingham (UoN) aimed at increasing the impact of academic librarians in departments across the university by assessing perception and awareness of current library services and future needs of academic staff.

The WT project was conducted during Spring 2012, comprising a series of eight case studies and an online survey exploring the case study experiences and findings within their wider regional and academic context. One was conducted at the UoN, and included the RAI project. The RAI project was originally a four-phase initiative conducted by academic librarians at the UoN. The first phase, which is reported in this paper, consisted of a survey of teaching and research staff, distributed in summer 2012, investigating awareness, uptake and value of existing services, as well as demand for new library services.

Determining the value of academic libraries is a challenging task as very little evidence (beyond the anecdotal) is collected. Perceptions of library value vary greatly between what librarians think the value of their library is to academic staff and how academic staff actually value their library. Information literacy and study skills teaching are greatly valued by academic staff. Despite current efforts, research support is still limited, owing to a cultural barrier hampering greater collaboration between libraries and academic staff in this area. Communication and marketing are keys to increase the value of academic libraries to teaching and research staff.

This paper presents the key findings from the two studies in parallel. It is anticipated that these discoveries will be of interest to the wider library community to help libraries develop services which are closely linked to the needs of teaching and academic staff.

The purpose of this paper is to ask: What is the value and outcome of scholarly reading for academic staff? How do academic library collections support research and teaching activities of academic staff? How do reading patterns of articles, books, and other materials differ? What is the role of the academic library collections in teaching and learning?

The paper provides insight into the values and outcomes of scholarly reading, identifies overall reading patterns, and illuminates issues academics address. Approximately 2,000 academic staff members from six UK universities completed a web‐based survey. Both qualitative and quantitative data were collected through the survey. The survey used the critical incident of last reading by academics to gather information on the purpose, outcomes, and values of scholarly readings and access to library collections. The survey concluded with open‐ended comments, which is the focus of this article.

The open‐ended comments focused on the importance of article readings to all work activities, in particular research. They also placed emphasis on the value of the library's e‐journal collections, but they had some issues with electronic access. The role of book reading was also discussed.

Open‐ended comments are only one way of measuring the value of scholarly reading and library collections. Ongoing studies and examinations of the findings from the other sections of this study will add to the overall findings of the value of the academic library.

This paper further illustrates the essential role of scholarly reading and the library's collections on the academic enterprise. This type of qualitative “story” helps libraries demonstrate their value and assess areas of concern.

This paper endeavours to provide answers to the following questions: Is there a correlation between what library customers value and the questions asked in benchmarking satisfaction surveys? Is there a core set of academic library customer values? Are there differences between what academic library customers value in Australia when compared to their counterparts in England? Do library customer values change over time?

The results of two similar university libraries' customer value discovery research are compared with each other, and also with the question set in the LibQUAL+™ survey. As the customer value discovery research was undertaken six years apart, the results are compared to see if there has been change over time.

Academic library customers identified a core set of values, and these values mapped reasonably well to the LibQUAL+™ instrument. However, there were unique value factors identified by the various customer segments that did not map. Some questions in LibQUAL+™ were more detailed in their exploration of library staff attributes than customers identified in their value proposition. Customers identify their values +without reference to library jargon.

The paper shows that customer value discovery and LibQUAL+™ are both valuable management tools that identify services and resources of importance to library customers.

The purpose of this paper is to provide an Australian perspective of impact and value by examining how the broader international and national perspectives play out in practice in the Australian context and where adaption for local requirements is necessary.

This paper will explore the assessment of impact and value in academic libraries and the tools available to translate today’s inputs into future impact and value. It will focus on a range of methods and procedures, including international and national standards, frameworks and benchmarks.

The La Trobe University Library is presented as a case study to examine the challenges of leveraging tools to assess impact and communicate the value of the library across the university community.

Assessing the impact and demonstrating the value of the academic library in a digital environment is a constant challenge. While usage and service data are plentiful, traditional metrics no longer sufficiently demonstrate the academic library’s contribution to university learning, teaching and research outcomes.

This study aims to investigate the relationship between customers’ knowledge management and their loyalty to academic libraries.

This study was conducted by the descriptive-survey method. After determining the validity and the reliability of the questionnaire, 400 questionnaires were distributed among the undergraduate students of Ferdowsi University of Mashhad (FUM) by stratified sampling method. Finally, 373 questionnaires were considered as the basis for data analysis. Structural equation method was used for data analysis.

In this study, nine hypotheses were examined and tested. The results of the path analysis indicated that factors such as perceived value, knowledge about customer, satisfaction, perceived quality, knowledge for customer and knowledge about customer had the most to least impact on customer loyalty to academic libraries. In addition, this study highlighted the role of perceived value. Data analysis showed the important role of perceived value as an interface between customers’ knowledge management and its direct and indirect relationship with them.

Based on the findings of this study, it seems that the managers and the librarians of academic libraries need to consider the relationship between customers’ knowledge management and perceived quality, as well as the satisfaction of their customers to use the customer knowledge management capacities for developing their loyalty.

In this case, an effective step can be taken toward developing the knowledge management of users and ultimately encouraging them to show their loyalty to academic libraries and satisfying their information needs and providing the justification for the survival of these types of libraries.

This article aims to describe two methods – critical incident and return on investment – that can be used to measure and demonstrate explicit and derived value of academic libraries. Results from several studies that use these methods are described in the context of the Lib‐Value project, funded by the US Institute of Museum and Library Services.

A series of surveys using the critical incident of the last article reading by faculty are used to gather information on the purpose, outcomes, and the value of scholarly article readings and access to collections through the library. Both qualitative and quantitative data are collected through web‐based surveys.

Over half of scholarly article readings by faculty are for research purposes and readings for research purposes were more likely to be obtained from the library's electronic collections and are valued more highly than readings for other purposes or from other sources. In a study of ROI to grants from the library's journal collections, results show that for every dollar invested in the library faculty attribute many more dollars returned in grant income through more successful grant proposals.

Return on investment is one method for measuring the value of a library's collections and services; others include measuring outcomes through critical incident and qualitative “stories”. Ongoing studies will examine how the library's products and services help faculty be successful, help students be successful, and generate both immediate and downstream income that provides good return on investment.

This paper highlights methods to measure the value of academic libraries as well as reporting findings from several studies that reflect changes in scholarly article readings over time. This type of research helps libraries demonstrate their value and gather evidence to choose from among alternatives.

The purpose of this paper is to indicate the place of assessment of the impact of libraries in the overall quality evaluation of these institutions. In the paper, an attempt has been made to separate the concepts of the impact and values of library services and, according to the designated scope, the most important areas of research, methods and indicators for the assessment of the impact of academic libraries were characterized. The focus was on the most important areas, i.e. on the impact of libraries on didactics and academic research, information literacy and on its assessment in the cultural and environmental aspect.

A literature-based overview of actual insights on tasks and areas, methods, indicators research on the impact of academic is provided.

The author has determined that the analysis of the impact of academic libraries can mainly concern the following areas: information (influence on didactics, research and information competence of users), cultural and environmental. That is why it is worth analyzing the most important methods and indicators of research on the impact of academic libraries in these areas. The best way to research the quality of libraries, and especially to determine its impact on users and the environment, is to use a mixed methodology – a whole set of quantitative and qualitative methods and techniques. Triangulation can involve the use of both qualitative and quantitative data or the use of multiple methods to develop one type of data.

However, these methods were used to study the impact of academic libraries, whose results do not determine the financial value.

The paper shows the methods of research on the quality of the functioning of academic libraries with a special emphasis on the study of their impact on users and the social environment.

The paper shows the methodology of determining the social role of academic libraries.

The paper intends to add to the body of knowledge about the research methodology for the impact of academic libraries.

This paper aims to provide an introductory overview and selected annotated bibliography of recent resources on library instruction and information literacy across all library types.

It introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2014.

It provides information about each source, discusses the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Biennially, the Association of College & Research Libraries (ACRL), a division of the American Library Association, publishes a report on the top trends and issues affecting academic libraries in higher education. Harris (2016) used the trends and issues reported by the ACRL to inform a document and thematic analysis of publications written on Jamaican academic librarianship 2010-2016, to investigate the trends and issues in Jamaican academic librarianship. Harris’ (2016) paper however noted that a survey of the chief librarian in each library, regarding their perceptions of the trends and issues would be a useful follow-up to her study, and cited this as a limitation/implication of her paper. The purpose of this paper is to address the above limitation and is therefore the follow-up to Harris’ (2016) paper.

The chief librarians in five of the six local university libraries were surveyed to provide insights into the trends and issues in Jamaican academic libraries at the university level.

Acquisitions, budget, staffing, communicating value, digital preservation and curation, mobile environment, collaboration, scholarly communication, information technology, space, higher education, user behaviour and expectations and information literacy are the top trends and issues in Jamaican academic libraries at the university level.

This survey seeks to complement rather than contest Harris’ (2016) research. Perhaps a useful follow-up to both papers would be biennial updates. Additionally, a survey of the trends and issues in all types of academic libraries throughout the English-speaking Caribbean would be a useful follow-up.

This paper is of value, as it is the first survey of trends and issues in Jamaican academic librarianship. It enriches the existing document and thematic analytical research on trends and issues in Jamaican academic libraries by adding an empirical component. It also increases the number of publications, on trends and issues in Jamaican academic librarianship, from one to two, and allows voices from the English-speaking Caribbean (Jamaica) to be incorporated into the literature dedicated to trends and issues in academic libraries.

As libraries are required to become more accountable and demonstrate that they are meeting performance metrics, an assessment website can be a means for providing data for evidence-based decision making and an important indicator of how a library interacts with its constituents. The purpose of this paper is to share the results of a review of websites of academic libraries from four countries, including the UK, Canada, Australia and the USA.

The academic library websites included in the sample were selected from the Canadian Association of Research Libraries, Research Libraries of the United Kingdom, Council of Australian University Libraries, Historically Black College & Universities Library Alliance, Association of Research Libraries and American Indian Higher Education Consortium. The websites were evaluated according to the absence or presence of nine predetermined characteristics related to assessment.

It was discovered that “one size does not fit all” and found several innovative ways institutions are listening to their constituents and making improvements to help users succeed in their academic studies, research and creative endeavors.

Only a sample of academic libraries from each of the four countries were analyzed. Additionally, some of the academic libraries were using password protected intranets unavailable for public access. The influences of institutional history and country-specific practices also became compelling factors during the analysis.

This paper seeks to broaden the factors for what is thought of as academic library assessment with the addition of qualitative and contextual considerations.