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Article
Publication date: 13 August 2008

Petros A. Kostagiolas and Maria B. Kitsiou

Quality has been defined in many different ways and it forms a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of…

Abstract

Purpose

Quality has been defined in many different ways and it forms a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. A possible approach in the context of library and information services is the implementation of a well‐known quality management system such as the ISO 9001:2000. This paper aims to investigate and empirically assess the current issues and the perceptions for quality management systems implementation in Greek academic libraries.

Design/methodology/approach

An empirical qualitative survey based on the development of a questionnaire for semi‐structured interviews with the directors of Greek academic libraries. The study was conducted during the third quarter of 2007 in regard to the effects of quality management system implementation.

Findings

The comparisons between approaches to, and perceptions of, quality management need to be balanced. An interest for ISO 9000:2000/ISO 9001:2000 has been observed in academic libraries in Greece.

Practical implications

The study of the current attempts for implementing quality management systems as well as evidence about perceptions regarding ISO 9000:2000 of libraries directors may aid in the development of policies for quality management in academic libraries in Greece.

Originality/value

This paper provides information for ISO 9001:2000 implementation in Greek academic libraries and empirical results about the perceptions of Greek academic library directors based on semi‐structured interviews.

Details

Library Management, vol. 29 no. 6/7
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 20 August 2020

Muhammad Rafi, Zheng Jian Ming and Khurshid Ahmad

The study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to…

Abstract

Purpose

The study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to the academic community. The performance assessment model covers the four components (management competence, professional experience, financial add/projects and library services) in the context of the knowledge management model.

Design/methodology/approach

Based on quantitative data, the study defines a set of assumptions for testing the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. The structural equation model has been applied to sample data from 339 administrative librarians at 190 universities in Pakistan.

Findings

Statistical evidence confirms that the applicability of the proposed performance-based model enhances management competence, makes accurate decisions, develops professional skills and strengthens human resource organization and knowledge management techniques in developing the efficiency of academic libraries.

Practical implications

In the long term, academic leaders and policymakers value investment in the professional development of top library management as they participate in the decision-making process. Organizing training for service employees, supporting innovative research projects and providing library technology infrastructures ultimately improve academic performance and research when integrated into the knowledge management model.

Originality/value

So far, comprehensive literature on performance and knowledge management has been published separately. However, based on the key data collected by senior library administrators using the structured research questionnaire, the comprehensive performance evaluation research based on a knowledge management model is innovative to improve academic library services and close the literature gap.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 1 October 2004

Hamilton Mphidi and Retha Snyman

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries

Abstract

The intranet has emerged as one of today's most effective tools for knowledge management. This article reports on the extent to which three South African academic libraries, selected by means of the purposive sampling method, utilise the intranet as a knowledge management tool. Based on the literature, knowledge management and an intranet are briefly defined. The advantages of the intranet as a knowledge management tool as well as the content of an intranet are discussed. The opinions about knowledge management and the utilisation of the intranet as a knowledge management tool in the three academic libraries are weighed up against the findings in the literature. It is clear that a strong awareness exists of the importance of knowledge management and the value of the intranet as a knowledge management tool. However, the potential of the intranet as a knowledge management tool is not utilised fully.

Details

The Electronic Library, vol. 22 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 5 June 2020

Edward Asante and Patrick Ngulube

The purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in…

Abstract

Purpose

The purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.

Design/methodology/approach

This study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.

Findings

This study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.

Research limitations/implications

This study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.

Practical implications

This study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.

Originality/value

The proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

Details

Library Management, vol. 41 no. 6/7
Type: Research Article
ISSN: 0143-5124

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Book part
Publication date: 24 November 2015

William H. Weare

It has been widely projected in the library literature that a substantial number of librarians will retire in the near future leaving significant gaps in the workforce…

Abstract

It has been widely projected in the library literature that a substantial number of librarians will retire in the near future leaving significant gaps in the workforce, especially in library leadership. Many of those concerned with organizational development in libraries have promoted succession planning as an essential tool for addressing this much-anticipated wave of retirements. The purpose of this chapter is to argue that succession planning is the wrong approach for academic libraries. This chapter provides a review of the library literature on succession planning, as well as studies analyzing position announcements in librarianship which provide evidence as to the extent to which academic librarianship has changed in recent years. In a review of the library literature, the author found no sound explanation of why succession planning is an appropriate method for filling anticipated vacancies and no substantive evidence that succession planning programs in libraries are successful. Rather than filling anticipated vacancies with librarians prepared to fill specific positions by means of a succession planning program, the author recommends that academic library leaders should focus on the continual evaluation of current library needs and future library goals, and treat each vacancy as an opportunity to create a new position that will best satisfy the strategic goals of the library. In contrast to the nearly universal support for succession planning found in the library literature, this chapter offers a different point of view.

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Article
Publication date: 10 March 2021

Nargess Malakooti Asl, Mojtaba Kaffashan Kakhki and Mehri Parirokh

This study aims to investigate the relationship between customers’ knowledge management and their loyalty to academic libraries.

Abstract

Purpose

This study aims to investigate the relationship between customers’ knowledge management and their loyalty to academic libraries.

Design/methodology/approach

This study was conducted by the descriptive-survey method. After determining the validity and the reliability of the questionnaire, 400 questionnaires were distributed among the undergraduate students of Ferdowsi University of Mashhad (FUM) by stratified sampling method. Finally, 373 questionnaires were considered as the basis for data analysis. Structural equation method was used for data analysis.

Findings

In this study, nine hypotheses were examined and tested. The results of the path analysis indicated that factors such as perceived value, knowledge about customer, satisfaction, perceived quality, knowledge for customer and knowledge about customer had the most to least impact on customer loyalty to academic libraries. In addition, this study highlighted the role of perceived value. Data analysis showed the important role of perceived value as an interface between customers’ knowledge management and its direct and indirect relationship with them.

Practical implications

Based on the findings of this study, it seems that the managers and the librarians of academic libraries need to consider the relationship between customers’ knowledge management and perceived quality, as well as the satisfaction of their customers to use the customer knowledge management capacities for developing their loyalty.

Originality/value

In this case, an effective step can be taken toward developing the knowledge management of users and ultimately encouraging them to show their loyalty to academic libraries and satisfying their information needs and providing the justification for the survival of these types of libraries.

Details

Global Knowledge, Memory and Communication, vol. 70 no. 3
Type: Research Article
ISSN: 2514-9342

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Article
Publication date: 21 May 2018

Shamshad Ahmed, Arslan Sheikh and Muhammad Akram

Knowledge management (KM) is an emerging method of management. This study aims to explore the various aspects of implementing KM in university libraries of Pakistan.

Abstract

Purpose

Knowledge management (KM) is an emerging method of management. This study aims to explore the various aspects of implementing KM in university libraries of Pakistan.

Design/methodology/approach

A survey was conducted using a structured questionnaire, and data were collected from 75 chief librarians and reference librarians of 48 university libraries of Pakistan. A total of 60 valid responses received and analyzed using SPSS version-21.

Findings

The results disclose that a majority of respondents are familiar with KM, and literature reading is the major source of their awareness. The Pakistani academic librarians believe that KM can be applied, in the reference services, resources sharing, networking and information literacy programs of libraries. While, need for professional training and KM education are also reported. KM can be implemented in libraries through, use of ICT, developing knowledge sharing culture and developing mentorship in organizations. A lack of staff training, lack of expertise in KM, lack of knowledge gaining and sharing culture, lack of understanding of KM concept and its benefits and a lack of IT infrastructure are the major challenges faced by library and information science (LIS) professionals. Communication skills, information management skills, IT skills, leadership skills, human resource management skills are identified as key skills for the implementation of KM.

Practical implications

This study provides a base to develop a KM strategy and implementation plan for academic libraries in Pakistan. It will facilitate to constitute an important step toward the management of intangible assets in Pakistani libraries.

Originality/value

The results of the study will unveil the perceptions of academic librarians toward KM. It will help to understand the relationship between KM and LIS. The study will also identify the challenges faced by librarians and skills required for the implementation of KM in libraries.

Details

Information Discovery and Delivery, vol. 46 no. 2
Type: Research Article
ISSN: 2398-6247

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Article
Publication date: 9 November 2015

Robert Detmering, Anna Marie Johnson, Claudene Sproles, Samantha McClellan and Rosalinda Hernandez Linares

This paper aims to provide an introductory overview and selected annotated bibliography of recent resources on library instruction and information literacy across all…

Abstract

Purpose

This paper aims to provide an introductory overview and selected annotated bibliography of recent resources on library instruction and information literacy across all library types.

Design/methodology/approach

It introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2014.

Findings

It provides information about each source, discusses the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 43 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 4 January 2016

Ghalib Khan and Rubina Bhatti

The study aims to explore the factors which influence collection development and management in academic libraries. In libraries and information centres, collection…

Abstract

Purpose

The study aims to explore the factors which influence collection development and management in academic libraries. In libraries and information centres, collection development is considered an essential element of the information life cycle. Collection development and management activities do not emanate from a vacuum. Several factors have a direct bearing on the way in which collections are developed and managed in the academic libraries. These factors are bridges and barriers for effective collection development and management.

Design/methodology/approach

An extensive review of the available literature was made to conduct the study.

Findings

The study found that several factors have a direct bearing on the way in which collections are developed and managed in the academic libraries. These factors include goals of collection development and management policies and procedures, user needs, collection development policies (CDPs), collection development budgets, collection evaluation to determine the strength and weaknesses of various subjects in the collections, selection of reading materials, formats in which materials are selected, the issues of access versus ownership, cooperative collection development, resource-sharing programs and legal issues in collection development and management.

Originality/value

This study provides an overview of various factors that influence collection development activities in the academic libraries. It provides an insight for the selectors of library resources to take these factors into account for building effective collections in the academic libraries of Pakistan and abroad.

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Book part
Publication date: 24 November 2015

Michiel Erik Moll and Anna Petronella Coreejes-Brink

Small branch libraries are found in many academic institutions. The purpose of this study was to look at specific aspects of management of these branches and in particular…

Abstract

Small branch libraries are found in many academic institutions. The purpose of this study was to look at specific aspects of management of these branches and in particular the librarians in these branches from an organizational perspective. The organizational structure and support for branches and librarians was looked at in two institutions, Lund University in Sweden, and Cape Peninsula University of Technology in South Africa. An analysis was made through observation, documentary analysis and semi-structured interviews with affected staff at both institutions, and the input compared to determine commonalities as well as differences. The small branch academic librarian is a vital part of the organizational landscape. Although needing strong support from the central organization in terms of mentoring and staff development, they provide a unique contribution to the profession as a whole as they fill the role of specialist generalist – a breed of librarian capable of working with the specialist in their own field, but at the same time covering all the specialized fields that users would expect in an academic library. Although a lot has been written about centralization and decentralization and the subsequent place of small branch libraries, the actual role of the librarians as a unique one within academic institutions has not been highlighted in the literature. This study aims to highlight this and assist libraries in assessing and improving the working relationship between the central organization and the small branch librarians.

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