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The purpose of this paper is to investigate and understand academic English language-related challenges in listening and speaking faced by English as a foreign language (EFL) international Master students enrolled in various taught Master programs in a Malaysian university from the viewpoint/lens of 16 lecturers teaching the students.

This qualitative research relied upon 16 in-depth one-to-one interview sessions with 16 lecturers teaching the taught Master programs at a higher education (HE) institution in Malaysia for data collection. Data collected were coded and categorized according to themes via qualitative analysis software, NVivo.

It was found that academic English language-related challenges in listening and speaking from the viewpoint of the 16 lecturers are such as lack of discipline content knowledge to communicate, lack of confidence in communicating orally, difficulty in understanding lectures and other oral activities in the classroom, and coping with differences in learning culture.

This study suggests policies and programs to equip lecturers and university administrators to overcome the challenges faced by the students in their academic English language practices especially in listening and speaking to ensure meaningful academic adaptation in the current context.

The uniqueness of this study is that it is a retrospection of the lecturers teaching EFL and English as a second language (ESL) international Master students in taught Master programs in a Southeast Asian country. The focus of the retrospection is on academic English language-related challenges in listening and speaking faced by EFL international Master students who are currently pursuing their Master education at a HE institution in Malaysia.

While language is vital for a successful service exchange, it can also become a source of vulnerability if one party is a non-native speaker in an inter-culture service encounter (ICSE). Hence, the purpose of this study is to understand the relationship between language-related stigma that non-native customers perceive in an ICSE and the associated psychological and behavioral responses.

A survey-based research method and an experimental study was used to collect data from non-native speakers in the USA with English as their second language. Structural equation modeling procedure was used to test the hypothesized relationships.

The findings suggest that the customers who perceive language-related stigmatization in an ICSE context experience intergroup anxiety and lack of social belonging. In turn, intergroup anxiety influences their interaction comfort with the service provider. In the end, these experiences shape their future buying behavior, i.e. they tend to avoid direct interactions with the servers and prefer smart services.

Future research is needed to explore the focal phenomenon in other service contexts and cultures to enrich knowledge on language vulnerabilities.

The study highlights the importance of technology, not just from a convenience perspective, but also as an accommodation mechanism for linguistically vulnerable customers.

To the best of the authors’ knowledge, this study is the first to empirically examine the language-related stigmatization and associated psychological and behavioral responses from the non-native customers’ perspective in a services exchange setting.

The purpose of this paper is to investigate the English for publication purpose practices of doctoral students in Iran. The overall objective was to explore their motives, hurdles and strategies in academic writing.

This case study draws on a narrative inquiry to explore nine science and engineering doctoral students’ perceptions of academic publication. The data were analyzed through a hybrid process of inductive and deductive thematic analysis.

The qualitative results showed three dominant themes, namely: motives for publication, hurdles to publication and strategies for dealing with these challenges were extracted. The main sources of motives were students’ desire to publish their works for their graduation, improve their resume, satiate the universities’ evaluation system, and finally share their knowledge worldwide. Their hurdles included: political reasons, language-related problems, center-periphery priorities and the lack of academic writing instruction. In order to overcome these hurdles, the participants employed some strategies in academic writing.

Due to qualitative nature of this study, only nine PhD students were recruited and therefore the research results are not intended to render generalizability. Besides, only narratives were employed to collect the required data. Future researchers can use surveys to collect more data.

The findings are discussed within English for academic purposes discourse and some recommendations are provided to alleviate the plights of non-native-English-speaking academic writers.

The methodology and the higher education context in which this paper was conducted are new to the literature.

The current research presents a 14-week experience of developing socially orientated narratives in a digital mode, which involved 60 female Saudi English as a foreign language (EFL) learners. Initially working together, they were later divided into groups of approximately eight members each. The purpose of this research is to determine the benefits and challenges facing EFL leaners who are engaged with socially orientated digital-storytelling tasks. It also explores the nature of creating language-related socially orientated digital-storytelling projects and the main features associated with such projects. This practice targets the use of a new form of educational technologies that promotes educators’ pedagogical strategies, as well as their social needs, by sharing learners’ personal thoughts with others and cooperating and coordinating with other team members.

The current research has been designed in line with qualitative analysis. A qualitative analysis approach was chosen as the study seeks to gain further understanding about the issue of socially orientated digital storytelling among EFL learners in Saudi Arabia. The two main research methods used for conducting this research were semi-structured interviews and analysis of the content produced by the participants. Both methods were selected to enable the participants to express their personal thoughts and feedback directly to the researcher.

The findings have shown several benefits of this method, as well as highlighted the challenges regarding the application of such a practice in English language classes at university. The findings have indicated that such a novel educational atmosphere would result in the role of social orientation as a culture for enhancing learners’ competence and willingness to share a co-learning experience being regarded more highly. In addition, the results have revealed how such group work can be constructed and the main aspects of content that exist in the digital stories produced.

One limitation of the current research is that it only included a group of female EFL students. Therefore, it is recommended that the same research be conducted on male EFL students in Saudi Arabia so that a comparative analysis can be made regarding the effects of socially orientated digital storytelling on both genders. In addition, it is recommended that the research be carried out among more classes containing female and male EFL students to be able to analyse the data quantitatively. Lastly, there remains the issue of convincing administrators, parents and instructors opposed to these ideas to implement this kind of project in formal language education, which is often independently orientated.

The effect of such a practice is the improvements made to learners’ academic and digital literacies. Specifically, students’ academic-writing skills and abilities to tell stories are essential parts of this process that can be improved by learners during the online storytelling process.

The research presents an application of a promising pedagogy that integrates digital technologies into different learning settings, including the context of learning English as a foreign language.

The Annual Review of Comparative and International Education (ARCIE) represents a forum and an opportunity for scholars worldwide to discuss and examine trends and directions in comparative/international education, highlighting relevant developments in these fields, related to educational contexts, climates, and reforms in these contexts. Changes and reforms within these contexts and areas can have significant impacts on various education stakeholders, agents, and societies. Given the need to identify and prepare for these changes, the objective of this chapter is to discuss recent trends and directions in the field of Comparative and International Education (CIE). The method employed to identify these trends was a meta-analysis of the 23 chapters published in the 2020 edition of ARCIE. The 23 chapters composed the corpus of texts analyzed in this study, with the support of an online platform for corpora processing. Results of the analysis were contrasted with relevant literature in the field and suggest that (among the three main missions of universities) teaching and research received more attention than outreach/services, considering the corpus analyzed. In addition, teachers and students received more attention than administrative staff. Therefore, we conclude that more attention is necessary toward these aspects (outreach and administrative staff) in the pursuit of social justice and UN’s sustainable development goals (SDGs). Finally, the prevalence of topics related to language and sustainability suggests a need for more representativeness, in terms of regions and languages studied in the field of CIE.

Kazakhstan has taken considerable steps to improve the incoming mobility of international students; however, despite these measures, the number of international students studying in Kazakhstan is still very low. Research indicates that in order to attract and retain international students it is necessary to build a thorough understanding of their experiences in the host country. The purpose of this paper is to gain a better understanding of international students’ experiences in Kazakhstan by exploring how they exercise their human agency while adapting to the academic and socio-cultural life in Kazakhstan.

The author used a purposeful criterion sampling to select six international students from Afghanistan, Great Britain, Russia, South Korea, Ukraine and the USA studying at Kazakhstani universities to participate in this research. The primary data collection was semi-structured in-depth interviews. Supportive methods included a demographic questionnaire and a researcher journal.

The study revealed that the international students actively employed their human agency to negotiate their studying and to adapt to their life in Kazakhstan. They did not simply adjust to the host environment, but also learned from it and attempted to transform it according to their circumstances and goals.

The implication is that Kazakhstani universities and any other higher education institutions that seek to increase the number of their international students should consider not only how to attract these students, but also how to adapt their institution’s practices and regulations to create an inclusive learning environment for their diverse student population. It is also very important for higher education institutions to provide international students with the necessary conditions to exercise their human agency because as it was revealed by this study, international students’ human agency is a very powerful mechanism helping them live and learn comfortably in their host country.

Taking into consideration the reviewed previous research, this was the first attempt to use Albert Bandura’s social cognitive theory for the purpose of building an understanding about how international students exercise their agency while adapting to the academic and socio-cultural life in the host country. The social cognitive theory allows investigating international students as active and self-sufficient agents of their own adaptation process who can and do change themselves, and have the potential to navigate and alter their host environment to achieve their own goals. This study encourages researchers and practitioners to think about international students outside the dimension of internationalization as a means of improving country’s economic capital.

Conversational agents are natural language interaction interfaces designed to simulate conversation with a real person. This paper seeks to investigate current development and applications of these systems worldwide, while focusing on their availability in Canadian libraries. It aims to argue that it is both timely and conceivable for Canadian libraries to consider adopting conversational agents to enhance – not replace – face‐to‐face human interaction. Potential users include library web site tour guides, automated virtual reference and readers' advisory librarians, and virtual story‐tellers. To provide background and justification for this argument, the paper seeks to review agents from classic implementations to state‐of‐the‐art prototypes: how they interact with users, produce language, and control conversational behaviors.

The web sites of the 20 largest Canadian libraries were surveyed to assess the extent to which specific language‐related technologies are offered in Canada, including conversational agents. An exemplified taxonomy of four pragmatic purposes that conversational agents currently serve outside libraries – educational, informational, assistive, and socially interactive – is proposed and translated into library settings.

As of early 2010, artificially intelligent conversational systems have been found to be virtually non‐existent in Canadian libraries, while other innovative technologies proliferate (e.g. social media tools). These findings motivate the need for a broader awareness and discussion within the LIS community of these systems' applicability and potential for library purposes.

This paper is intended for reflective information professionals who seek a greater understanding of the issues related to adopting conversational agents in libraries, as this topic is scarcely covered in the LIS literature. The pros and cons are discussed, and insights offered into perceptions of intelligence (artificial or not) as well as the fundamentally social nature of human‐computer interaction.

This chapter reviews and synthesizes three major strands of recent research, alongside discipline-specific research design, from scholars of Language Issues in Comparative and International Education. The first strand is mixed methods research on the policy and practice of L1-based multilingual education programs, and their contribution to raising educational quality and addressing equity and inclusiveness worldwide. The second strand is qualitative, community-based research of educational programs aimed toward revitalization of minoritized, indigenous, and/or endangered languages. The third strand is empirical and theoretical research that seeks to document, contest, and reconceptualize the dynamics among dominant and non-dominant languages within and between international contexts. The authors explore points of synergy between studies, examine publication in the field from a meta-perspective, and suggest encouraging directions of future research, while highlighting the value of non-dominant languages as resources for education and life.

In response to a dearth of research on the experience of non-UK nationals in UK universities, this chapter reports on a qualitative study involving 40 international academics, including lecturers, senior lecturers and professors, who, within the past five years, had moved to the United Kingdom, specifically Scotland, to join a research-intensive university there, offering a rich account of what it means to be an international academic and live in Scotland. The aim of the project was to identify the challenges and opportunities these international academics perceived, as well as the contributions they saw themselves as making to the host institution and society, and to derive from these findings some recommendations to inform internationalisation policies and practices. The authors observe that international staff encounter a variety of challenges and conclude that the economic benefits expected to accrue from recruiting greater numbers of international academics are unlikely to materialize if star researchers become unhappy with the situation they enter into and consider leaving. Moreover, if internationalisation is to include at least an element of interculturality, then it is essential to capitalise more heavily on international academics’ prior cultural and work-related knowledge and intentionally promote intercultural exchanges of practices, values and ideals.

The current study set out to examine the recruitment practices and job-market readiness of translators in Saudi Arabia in light of the Process in the Acquisition of Translation Competence and Evaluation (PACTE) model of translation competence (TC). The main purpose of the study was to determine the extent to which the outcomes of translator training programs are aligned with job-market requirements.

A case study was conducted adopting a mixed-methods research design to collect qualitative and quantitative data using interviews and a questionnaire. Data were also collected from the analysis of 28 translation job advertisements. The questionnaire targeted employers, while the interviews were conducted with employers and professional translators.

The findings indicate that there is a gap between the outcomes of translator training programs and the needs of the job market with a particular emphasis on the importance of developing trainee translators' job-market skills as well as their awareness of the professional practice of translation.

The findings of the current study are limited to the sample from which data were collected.

The study has significant implications for translators and translator training in Saudi Arabia. Although the Literature, Publishing and Translation Commission and the Saudi Translators' Association were established in 2020, additional measures are needed to support the translation profession in Saudi Arabia. Such support may take the form of specialised accreditation for translator training programs as well as licensing requirements for practitioners. Implementing these measures will play a significant role in establishing benchmarks for translator training programs and promoting the integration of job-market requirements into translator training.

Although TC has been examined in the Saudi context before, examining it in light of the PACTE framework sheds new light on the job-market readiness of translation program graduates and enriches the literature on the training of translators in Saudi Arabia.