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Article
Publication date: 6 September 2011

Datuk Ir M., Roslan Johari Dato Mohd Ghazali, Noor Hazilah Abd Manaf, Abu Hassan Asaari Abdullah, Azman Abu Bakar, Faisal Salikin, Mathyvani Umapathy, Roslinah Ali, Noriah Bidin and Wan Ismefariana Wan Ismail

This is a national study which aims to determine the average waiting time in Malaysian public hospitals and to gauge the level of patient satisfaction with the waiting…

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4587

Abstract

Purpose

This is a national study which aims to determine the average waiting time in Malaysian public hospitals and to gauge the level of patient satisfaction with the waiting time. It also aims to identify factors perceived by healthcare providers which contribute to the waiting time problem.

Design/methodology/approach

Self‐administered questionnaires were the main method of data collection. Two sets of questionnaires were used. The first set solicited information from patients on their waiting time expereince. The second set elucidated information from hospital employees on the possible causes of lengthy waiting time. The questionnaires were administered in 21 public hospitals throughout all 13 states in Malaysia. A total of 13,000 responses were analysed for the patient survey and almost 3,000 were analysed for the employee survey.

Findings

The findings indicate that on average, patients wait for more than two hours from registration to getting the prescription slip, while the contact time with medical personnel is only on average 15 minutes. Employee surveys on factors contributing to the lengthy waiting time indicate employee attitude and work process, heavy workload, management and supervision problems, and inadequate facilities to be among the contributory factors to the waiting time problem.

Social implications

Public healthcare in Malaysia is in a state of “excess demand”, where demand for subsidised healthcare far outstrips supply, due to the large fee differential between public and private healthcare services. There is a need for hospital managers to reduce the boredom faced by patients while waiting, and to address the waiting time problem in a more scientific manner, as has been carried out in other countries through simulation and modelling techniques.

Originality/value

Healthcare organisations are keen to address their waiting time problem. However, not much research has been carried out in this area. The study thus fills the lacuna in waiting time studies in healthcare organisations.

Details

International Journal of Health Care Quality Assurance, vol. 24 no. 7
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 10 June 2020

Abid Haleem, Mohd Imran Khan and Shahbaz Khan

Halal supply chain management (HSCM) is an emerging business and research area; there is a need to motivate researchers towards exploring the links between HSCM and…

Abstract

Purpose

Halal supply chain management (HSCM) is an emerging business and research area; there is a need to motivate researchers towards exploring the links between HSCM and sustainable performance of the organisation. Therefore, the purpose of this study is to develop a conceptual framework in order to link the HSCM with sustainable performance.

Design/methodology/approach

This review based paper identifies eleven critical factors for effective management of the Halal supply chain (HSC) and provides a conceptual framework for an HSCM after due consultative inputs from experts. The exploratory paper tries to integrate success measures of HSCM through integrity, process quality and customer satisfaction to sustainable performance measures.

Findings

Halal label is considered just like a kosher label or a green label or an organic label, which provides confidence to consumers on the Halal aspect of products and services. Some part of the society thinks that Halal products carry a higher value; therefore, the industry wants to identify if HSCM is sustainable. The same is measured comprehensively through environmental performance, social performance and economic performance. Animal welfare, fair trade and perceived benefits, better quality, wholesome with ethical practices help in sustainable development.

Originality/value

This paper tries to contribute to the research of HSCM with sustainable performance measures being embedded in the system. The model, along with researchers, may also help managers of firms dealing with Halal products in understanding how much sustainable their organisation is. This research is from a non-Islamic, democratic country which is multicultural and has large numbers of Halal consumers.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

Keywords

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Article
Publication date: 8 February 2013

Fatemeh Lagzian, Abdullah Abrizah and Mee Chin Wee

A significant amount of digital repository research and development activity is taking place worldwide, which calls for the investigation of issues identified as critical…

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2506

Abstract

Purpose

A significant amount of digital repository research and development activity is taking place worldwide, which calls for the investigation of issues identified as critical to the development, management and sustainability of these repositories. The purpose of this paper is to establish a comprehensive set of critical success factors (CSFs) that would enable successful digital libraries implementation.

Design/methodology/approach

The design of this study is exploratory in nature due to lack of previous research about CSFs in digital library projects. The paper builds the research framework to find CSFs for digital libraries initiatives by collecting possible factors from literature on CSFs of information systems; and feedback from ten experts who have had experience in digital library research and development as well as implementation, through e‐mail interviews. Six dimensions in the enterprise architecture framework (namely motivation, resource, people, process, location and time) needed to create the environment in which digital delivery can be effective and sustained, are mapped with the CSF established from the literature.

Findings

The results revealed six dimensions of CSFs and 36 potential success factor statements contributed by the study participants. Based on these findings, this paper postulates that successful deployment of a digital library implementation may depend on this set of success factors. The identification of these factors has important implications on digital library development.

Originality/value

There has been no comprehensive study on the success factors of digital libraries in the library and information science context, as such, no investigation of the factors in some real‐life contexts of digital library activities. It may help digital library start‐ups to understand what sources and services they need to develop to make their applications successful in an already very populated network. Both researchers and practitioners in the field of digital libraries may value the novelty and results of this study.

Details

The Electronic Library, vol. 31 no. 1
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 7 April 2015

Fatemeh Lagzian, A Abrizah and Mee Chin Wee

This paper aims to explore the critical factors that contribute to the success of institutional repositories worldwide. Previous research indicates that there is little…

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2304

Abstract

Purpose

This paper aims to explore the critical factors that contribute to the success of institutional repositories worldwide. Previous research indicates that there is little agreement surrounding what constitutes a successful institutional repository.

Design/methodology/approach

Possible key factors were extracted from literature review and responses from expert panels. A web-based survey questionnaire forming a total of 69-item statements was developed. The questionnaire, when pilot-tested, was found highly reliable. The questionnaire was then distributed to 322 institutional repository managers, who are representative of the population, via the OpenDOAR email distribution service. Data collection ended in four months, once the sample volume of usable questionnaires reached 295, which is 91.6 per cent response rate.

Findings

The results of the factor analysis indicate the possibility of 46 variables under six factors being important for the success of institutional repository implementation. These six factors are “Management”, “Services”, “Technology”, “Self-archive Practices”, “People” and “Resources”.

Practical implications

This study has empirically tested and consolidated the factors which are important in institutional repository implementation worldwide and documented them as critical success factors.

Originality/value

It also frames questions about the possible value of developing some guidelines or standards related to success factors to be able to monitor the deployment of institutional repositories.

Details

The Electronic Library, vol. 33 no. 2
Type: Research Article
ISSN: 0264-0473

Keywords

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