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Article
Publication date: 4 August 2020

Nidheesh Joseph and Abhishek Totawar

The purpose of this paper is to highlight the role of informal learning behaviors in increasing the social capital of organizations. The paper provides a brief overview of social…

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Abstract

Purpose

The purpose of this paper is to highlight the role of informal learning behaviors in increasing the social capital of organizations. The paper provides a brief overview of social capital and informal learning and proposes to interlink them for increasing knowledge capability of organizations.

Design/methodology/approach

Drawing on a review of social capital theory and informal learning behaviors, this article presents a conceptual approach for practitioners to deploy informal learning behaviors to increase social capital and subsequently, the knowledge capability of their organizations.

Findings

With the fast-changing global business scenario and limited availability of capital to invest in formal training behaviors, organizations continue to face difficulties in increasing their knowledge capability. This article suggests a simple, cost-effective and easy-to-deploy method of employing informal learning behaviors to build and sustain social capital and through it the knowledge capabilities of organizations.

Originality/value

There is currently limited research into the applicability of using informal learning behaviors in the field of social capital and knowledge capability building.

Details

Development and Learning in Organizations: An International Journal, vol. 35 no. 3
Type: Research Article
ISSN: 1477-7282

Keywords

Article
Publication date: 4 March 2021

Abhishek Gupta, Dwijendra Nath Dwivedi and Ashish Jain

Transaction monitoring system set up by financial institutions is one of the most used ways to track money laundering and terrorist financing activities. While being effective to…

Abstract

Purpose

Transaction monitoring system set up by financial institutions is one of the most used ways to track money laundering and terrorist financing activities. While being effective to a large extent, the system generates very high false positives. With evolving patterns of financial transactions, it also needs effective mechanism for scenario fine-tuning. The purpose of this paper is to highlight quantitative method for optimizing scenarios in money laundering context. While anomaly detection and unsupervised learning can identify huge patterns of false negatives, that can reveal new patterns, for existing scenarios, business generally rely on judgment/data analysis-based threshold finetuning of existing scenario. The objective of such exercises is productivity rate enhancement.

Design/methodology/approach

In this paper, the authors propose an approach called linear/non-linear optimization on threshold finetuning. This traditional operations research technique has been often used for many optimization problems. Current problem of threshold finetuning for scenario has two key features that warrant linear optimization. First, scenario-based suspicious transaction reporting (STR) cases and overall customer level catch rate has a very high overlap, i.e. more than one scenario captures same customer with different degree of abnormal behavior. This implies that scenarios can be better coordinated to catch more non-overlapping customers. Second, different customer segments have differing degree of transaction behavior; hence, segmenting and then reducing slack (redundant catch of suspect) can result in better productivity rate (defined as productive alerts divided by total alerts) in a money laundering context.

Findings

Theresults show that by implementing the optimization technique, the productivity rate can be improved. This is done through two drivers. First, the team gets to know the best possible combination of threshold across scenarios for maximizing the STR observations better coverage of STR – fine-tuned thresholds are able to better cover the suspected transactions as compared to traditional approaches. Second, there is reduction of redundancy/slack margins on thresholds, thereby improving the overall productivity rate. The experiments focused on six scenario combinations, resulted in reduction of 5.4% of alerts and 1.6% of unique customers for same number of STR capture.

Originality/value

The authors propose an approach called linear/non-linear optimization on threshold finetuning, as very little work is done on optimizing scenarios itself, which is the most widely used practice to monitor enterprise-wide anti-money laundering solutions. This proves that by adding a layer of mathematical optimization, financial institutions can additionally save few million dollars, without compromising on their STR capture capability. This hopefully will go a long way in leveraging artificial intelligence for further making financial institutions more efficient in controlling financial crimes and save some hard-earned dollars.

Details

Journal of Money Laundering Control, vol. 25 no. 1
Type: Research Article
ISSN: 1368-5201

Keywords

Case study
Publication date: 18 February 2022

Jitender Kumar, Animesh Singh and Ashish Gupta

Students will have the opportunity to learn about differentiation strategy, business plans, strengths, weaknesses, opportunities and threats analysis. The primary objective is to…

Abstract

Learning outcomes

Students will have the opportunity to learn about differentiation strategy, business plans, strengths, weaknesses, opportunities and threats analysis. The primary objective is to allow students to evaluate Abhishek Singh’s decisions. After working through the case and assignment questions, students will be able to: understand the competitive landscapes in the Indian insurance broking market. Differentiate between selling and marketing. Understand the importance and application of differentiation strategy in the Indian insurance broking market. Emphasize the importance of value proposition in developing a competitive advantage for insurance broking organization. Critically analyze the internal strength and weaknesses of an insurance broking company.

Case overview/synopsis

RHIBPL, one of India’s largest insurance broking companies, operating for more than 12 years and has had a strong presence in eight major cities of India. RHIBPL had been known for life insurance, non-life insurance like cars, two-wheelers, Mediclaim and health. RHIBPL’s unique selling proposition was the best fit for each product and service after understanding the customer’s need. On October 16, 2020, Abhishek Singh, CDO at RHIBPL, was preparing for an upcoming management meeting on the company’s vision “to be the largest insurance provider in the country and to reach US$ 140 million by 2025,” which was communicated by the Ajay Bansal, founder and chief executive officer of RHIBPL. Singh had to prepare an action plan to achieve the RHIBPL’s vision. He had to develop and implement a differentiation strategy to achieve the RHIBPL’s vision from the available resources. How can he create a competitive advantage for RHIBPL in the highly competitive insurance broking market?

Complexity academic level

The case delineates the challenges facing an insurance broker company to achieve its new corporate vision. This case can be discussed in undergraduate and postgraduate courses (at the introductory level) in the business management discipline to understand the importance and application of differentiation strategy and competitive advantage. This case can also be significant for insurance-related courses for postgraduates and executives working in the insurance industry. The case can be useful for the courses on services marketing, strategic management, strategic marketing management and marketing management.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 8: Marketing.

Details

Emerald Emerging Markets Case Studies, vol. 12 no. 1
Type: Case Study
ISSN: 2045-0621

Keywords

Case study
Publication date: 1 January 2018

Arindam Banerjee

The case tells the story of a first generation entrepreneur, Dhirendra Singh, and his struggle for 15 years to establish a mango pulp based beverage marketing company without any…

Abstract

The case tells the story of a first generation entrepreneur, Dhirendra Singh, and his struggle for 15 years to establish a mango pulp based beverage marketing company without any external support and funding. The case highlights the travails that Dhirendra goes through in marketing an undifferentiated product, a mango drink. He survives, largely due to his grit and some lucky breaks, until an external funding agency notices him 15 years after he started his journey.

With growth and stability (in 2017, it was the fourth largest packaged beverage in India) come new issues for the enterprise to grapple with. The case leaves the reader to reflect upon these challenges that the company encounters. Can the company overcome these hurdles and thrive? How, is the question that remains unanswered.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

Keywords

Article
Publication date: 11 December 2023

Abhishek Gupta and Lalatendu Kesari Jena

This paper aims to introduce two draft concepts, spiritual self-managed teams and holacracy, as solutions for reducing the friction within neo-enterprises and the issues of…

Abstract

Purpose

This paper aims to introduce two draft concepts, spiritual self-managed teams and holacracy, as solutions for reducing the friction within neo-enterprises and the issues of hierarchical leadership dynamics and mindset present within orthodox organizations’ structures and communications and they help businesses to grow further, achieve their goals, and become self-sustainable.

Design/methodology/approach

To counter the popular maxim, “management and leadership are what cause many problems for organizations and its people,” the authors argue for six novel propositions constructed around the two draft concepts following a critical review and meta-analysis of notable business/leadership cases, presented in a narrative-based descriptive style.

Findings

This article presents a list of novel propositions for entrepreneurs, managers and researchers who may investigate further and possibly test it in organizations. The findings merit opening new frontiers for perceiving leadership, group dynamics and decision-making in organizations using spiritual ideas.

Originality/value

Adopting the paper’s content can benefit organizations’ management, efficiency and sustainability. Implementation of the two novel concepts – spiritual self-managed teams and holacracy – and their combination can significantly reduce friction within organizations’ structures and communications.

Case study
Publication date: 25 July 2023

Pooja Gupta, Sangita Dutta Gupta, Varnika Garg, Aakriti Jain, John Kavalakkatt and Aditi Mahawar

There are two theoretical concepts that can be taught in this case.The new approach to teaching entrepreneurship is termed “lean start-up” and “hypothesis-driven…

Abstract

Theoretical basis

There are two theoretical concepts that can be taught in this case.The new approach to teaching entrepreneurship is termed “lean start-up” and “hypothesis-driven entrepreneurship.” The business model canvas is a core tool of this approach. This framework defines nine key components of a successful business strategy. These components include defining value propositions; identifying customer segments; identifying channels; maintaining customer relationships; defining key activities, key resources and key partners; understanding the revenue model of the business; and the organization’s cost structure. This is considered to be a rigorous approach to learning about and developing a new venture.The other theoretical approach that can be discussed through this case is the link between uncertainty and entrepreneurial growth. These theories associate the willingness of entrepreneurs to bear the perceived uncertainty associated with entrepreneurial acts as representative of the belief-desire model. There is a need for entrepreneurs to experiment and search for alternative paths forward in order to counter this uncertainty. Systematic search processes to discover relevant information will strengthen this process.

Research methodology

This case is based on primary data collected through interviews with company personnel. The company consented freely to the use of their data in the case. The authors have no connection with the company. The four student coauthors had previously pursued an internship with the company and had worked on the machine learning analysis part.The two faculty coauthors in the case contacted the company after the internship and discussed the opportunity to write the case on the company. One of the faculty then interviewed key personnel in the company, including one of the co-founders.

Case overview/synopsis

Xoxoday is a technology company that provides employee rewards and corporate gifting to its customers. The company was started by Sumit Khandelwal, Manoj Agarwal, Abhishek Kumar and Kushal Agarwal. In 2018, the company reinvented itself as an experiential gifting company.The company faced some challenges during the lockdowns imposed due to COVID-19. Khandelwal knew that they had to try something new to achieve higher growth in the future. He wondered if higher usage of technology was the solution. It was necessary for them to carve a new path in these times.

Complexity academic level

This case study can be used at the undergraduate level in courses relating to entrepreneurship strategy and business models for entrepreneurs.The case can be used to highlight the dilemmas faced by entrepreneurs due to unforeseen crises. This case is relevant for classes that will discuss growth crises and out-of-the-box solutions for unprecedented crisis situations.

Details

The CASE Journal, vol. 20 no. 2
Type: Case Study
ISSN: 1544-9106

Keywords

Article
Publication date: 7 October 2022

Kiran Dhankhar and Abhishek Singh

Drawing upon the career construction theory, the present study aims to propose and test a mediation model exploring the association among technology readiness, adoption of human…

Abstract

Purpose

Drawing upon the career construction theory, the present study aims to propose and test a mediation model exploring the association among technology readiness, adoption of human resource (HR) analytics by HR professionals, and organizational career growth.

Design/methodology/approach

A survey has been conducted to collect data from HR professionals (N = 347) working in various industrial sectors in India. The data collected is analyzed for mediation using SPSS PROCESS Macro (Model 4).

Findings

The study provided evidence about the mediating role of individual adoption of HR analytics between technology readiness (motivators, inhibitors) and organization career growth (career goal progress, professional ability development, promotion speed and remuneration growth).

Research limitations/implications

Firstly, the results provide evidence in relation to the career construction theory with respect to adoption of human resource analytics by HR professionals. Secondly, the study findings validate the technology readiness model in the context of adopting HR analytics. Thirdly and most significantly, the study proposes a novel theoretical framework for adoption of HR analytics by HR professionals in organizations.

Practical implications

The findings imply that HR professionals' technology readiness (motivators and inhibitors) can facilitate better adoption of HR analytics in organizations. Moreover, the adoption of HR analytics shall promote better career growth for HR professionals.

Originality/value

The present study builds and tests a theoretical framework based on technology readiness, individual adoption of HR analytics, and organization career growth. The study is the first of its kind to the best of the authors' knowledge.

Details

Evidence-based HRM: a Global Forum for Empirical Scholarship, vol. 11 no. 3
Type: Research Article
ISSN: 2049-3983

Keywords

Case study
Publication date: 1 January 2011

Sonal Sisodia and Nimit Chowdhary

Marketing strategy, product positioning, brand building, and economies of scope.

Abstract

Subject area

Marketing strategy, product positioning, brand building, and economies of scope.

Study level/applicability

MBA groups, marketing consultants and business management students of undergraduate and postgraduate level.

Case overview

Abhishek Industries Limited (ABIL) is an entrepreneurial venture of Mr Abhishek Batra that came into being in 1993. ABIL is the leading supplier of Terry Towels to some of world's leading retailers including Wal-Mart, JC Penney and Sears. In spite of some business fluctuations, ABIL has an impressive performance record that is reflected in its financial data. The concern, however, is that of product commoditisation, since established foreign importers and distributors prefer to sell the products under their own brand name. Consequently, even though the export margins may be lucrative; the lack of a brand presence is what bothers the senior management of the company. Given an optimistic domestic business scenario, the senior management is once again evaluating the odds to enter the domestic market using its own brand name. While some of the younger managers are optimistic and want ABIL to emerge as a brand, some senior colleagues are unsure.

Expected learning outcomes

The student's skills will be sharpened in working through a problem; it will help the students take an active role of a thinker, analyser, evaluator, decider and implementer; it will assist the students in learning to reason with the given quantitative as well as qualitative data; it will help the students think critically and reason effectively; it will make the students realize that the emphasis is not on solution. Rather, the process of arriving at a solution is more important.

Supplementary materials

Teaching note.

Details

Emerald Emerging Markets Case Studies, vol. 1 no. 1
Type: Case Study
ISSN: 2045-0621

Keywords

Article
Publication date: 26 July 2018

Abhishek Kumar, Alpana Srivastava, R.P. Jeevan Kumar and Rajesh K. Tiwari

This SWOT (strengths, weaknesses, opportunities and threats) analysis was conducted to have a portrait of the competitiveness of Council of Scientific and Industrial Research…

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Abstract

Purpose

This SWOT (strengths, weaknesses, opportunities and threats) analysis was conducted to have a portrait of the competitiveness of Council of Scientific and Industrial Research (CSIR) on the global map. Being a 75-year-old scientific organization, CSIR has raised each and every laboratory with a specific mandate and competency. It is definite that the organization would get some assistance from these points, which are briefly stated, as the institutional data reside with the laboratory only. To some extent, they can be considered on their discretion; however, the organization has raised its position to international standards, but still it can consider few areas/suggestions from this analysis. These points are suggestive and flexible in nature, which are identified and defined to elevate this organization on the globe. Scientific publications do make a difference, but on the ground, if the technologies are not viable and received by public, it makes no difference. Today, India is fortunate to have a Prime Minister like Mr Modi, who always re-evaluates the issues and solutions so that the country moves from developing to a fast-pace developed nation. It is a fact that if these research organizations reorganize themselves and prioritize the research problems, they are capable enough to become a pioneer among the world R&D industry. This paper aims to analyze the organization and suggest few points with significant findings which can assist in scaling toward excellence on a global scale.

Design/methodology/approach

On the basis of random sampling, laboratories were identified where their achievements and contribution toward industry and society were evaluated. On the basis of their setup, the organization and laboratories were evaluated to frame-out a SWOT analysis.

Findings

SWOT analysis is a deliberate technique carried out to analyze the current situation of the system and to analyze the internal and external environment, which provides and edge to the organization to sustain. The major factors assessed were manpower, machines, money and funding, and achievements and deliverables were studied.

Originality/value

The research, i.e. SWOT, is unique in nature, as it was not carried out earlier on such a scale. To some extent, the points suggested in SWOT and conclusion can be considered on their discretion; however, the organization has raised its position to international standards, but still it can consider few areas/suggestions from this analysis. These points are suggestive and flexible in nature, which are identified and defined to elevate this organization on the globe. Scientific publications do make a difference, but on the ground; if the technologies are not viable and received by public, it makes no difference. Today, India is fortunate to have a Prime Minister like Mr Modi, who always re-evaluates the issues and solutions so that the country moves from developing to a fast-pace developed nation. It is a fact that if these research organizations reorganize themselves and prioritize the research problems, they are capable enough to become a pioneer among the world R&D industry.

Details

International Journal of Innovation Science, vol. 10 no. 3
Type: Research Article
ISSN: 1757-2223

Keywords

Article
Publication date: 3 April 2017

Kapil Khandeparkar and Abhishek

The purpose of this paper is to study the impact of three dimensions of media context – program type, break type, and pod position – on two types of humorous advertisements…

2486

Abstract

Purpose

The purpose of this paper is to study the impact of three dimensions of media context – program type, break type, and pod position – on two types of humorous advertisements: incongruity resolution (IR) and arousal safety (AS). The study aims to demonstrate that different humor types are evaluated differently under similar media context elements and a particular humorous advertisement can be evaluated differently under different elements of media context.

Design/methodology/approach

The hypotheses were tested through two experiments which were planned and conducted as “between-subjects” design. The analysis of collected data were done through ANOVA using IBM SPSS 22.

Findings

The results indicated that the adverse impact of negative mood (vs positive mood) was greater on IR advertisements as compared to AS advertisements. Similarly, the negative impact of an abrupt break (vs smooth break) was greater on IR advertisements. However, both humor types were effective when placed in positive mood programs and smooth breaks.

Practical implications

The findings suggest that campaign and media planners need to consider the media context as well as humor types to get better return on their adspend. Results of this study can also be applicable for online medium.

Originality/value

This is the first study to test the impact of three dimensions of media context on two types of humorous advertisements.

Details

Marketing Intelligence & Planning, vol. 35 no. 2
Type: Research Article
ISSN: 0263-4503

Keywords

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