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Book part
Publication date: 14 October 2019

Nuria Recuero Virto and Maria Francisca Blasco López

Purpose: In the experience economy, the main challenge for museums is not only to attract visitors but also to preserve artworks. Given this circumstance, this chapter aims to…

Abstract

Purpose: In the experience economy, the main challenge for museums is not only to attract visitors but also to preserve artworks. Given this circumstance, this chapter aims to offer an overview of how these cultural organisations have emerged as labs of the future culture, where all kind of technological experiments are tested so as to fulfil their mission.

Design/methodology/approach: This chapter is based on extensive literature review on issues related to robots, artificial intelligence and service automation (RAISA) in the museum sector. Examples illustrate the role of technology in the experience design and preservation of cultural resources.

Findings: 1) A chronological framework of museums’ orientations is established to understand the evolution toward the technology-driven present period. 2) Robots, artificial intelligence and service automation have a meaningful contribution to make in guaranteeing visitor arrivals. 3) This technological phase requires a tourism workforce with new skills.

Research limitations/implications: Few academic studies concerning to the use of robots, artificial intelligence and service automation in the museum sector were found. Hence, more empirical studies are required to completely corroborate the chapter’s suggestions.

Practical implications: An enlightening path for the service design of multisensory and participatory is proposed, as a useful guide for heritage managers, marketing practitioners and tourism planners.

Originality/value: Museum management has been always receiving the attention of managers, policymakers, scholars, among others. Insights of how technology enhances heritage preservation and the improvement of museum services throughout numerous examples can direct them to increase knowledge and adopt these practices.

Details

Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Type: Book
ISBN: 978-1-78756-688-0

Keywords

Book part
Publication date: 14 December 2023

Cahit Erdem and Mustafa Polat

This study aims to discover the general trends, the structural characteristics of the knowledge base, and developments in the field of internationalization of higher education…

Abstract

This study aims to discover the general trends, the structural characteristics of the knowledge base, and developments in the field of internationalization of higher education (IHE) in Turkey. In this respect, the studies published in journals indexed by SSCI, SCI-Expanded, ESCI, and AHCI in Web of Science (WoS) between January 1, 1975, and November 20, 2021, were analyzed. The dataset included 260 articles. We administered descriptive analysis reflecting the topographical features and the dynamics of the related literature through Excel and the WoS analysis tools. We conducted bibliometric analyses to shed light on the current view of the literature and reveal the intellectual structure of the knowledge base and topical foci. The volume of the research in the field of IHE in Turkey and their yearly distribution suggests that this area of research is still in its infancy; however, there has been a rapid growth in the number of publications recently. Author co-citation analysis reveals four distinct schools of thought labeled as “Higher Education Policy Studies in EU,” “Global Socio-politics and Economics of IHE,” “Socio-cultural and Psychological Dimensions of Internationalization” and “Language Studies.” Finally, topical foci in the knowledge base emerged as “International Student Mobility,” “Psychological and Cultural Adaptation of International Students,” “Higher Education Policy Reforms,” “International Staff Mobility” and “Migration Related Issues.” The results are discussed with related review studies and suggestions for future research are provided.

Details

Annual Review of Comparative and International Education 2022
Type: Book
ISBN: 978-1-83797-484-9

Keywords

Book part
Publication date: 13 July 2023

Gülin Göksan

Political science and public administration have seen significant transformations as a result of digitalization. The literature depicts the transformation brought about by…

Abstract

Political science and public administration have seen significant transformations as a result of digitalization. The literature depicts the transformation brought about by digitalization at various stages. In the literature, these periods are termed as Public Administration 1.0 (Cameralism), Public Administration 2.0 (Weberian Bureaucracy), Public Administration 3.0 (New Public Administration), Public Administration 4.0 (Digital Public Administration) and Public Administration 5.0 (Super Smart Society). Not only has digitalization contributed to a more effective, efficient and accountable service understanding, but it has also contributed to the dissolution of the rigid understanding between voters and politicians. However, digitalization has brought both problems and benefits to the field. By creating a fast world, unconfirmed information reaches a greater number of people, bringing negative situations with it. Aside from the societal benefits of digitalization, the methods to be considered will also be discussed in this study.

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