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Article

Abdullah M.S. Al‐Rawahi and Hamdi A. Bashir

The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the…

Abstract

Purpose

The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the implementation of ISO 9001:2000.

Design/methodology/approach

Data required for this study were collected from 42 ISO 9001:2000‐certified organizations of different size and sector type in the Sultanate of Oman. The Kruskal‐Wallis test was adopted for testing 12 research hypotheses.

Findings

The results show that there is no strong evidence to suggest that the motives for implementation, the process and cost of achieving certification, the perceived benefits, and the shortcomings differ significantly according to organization size or sector type.

Practical implications

The main outcome of this study is that the issue of organization size or sector type should not be a factor for an organization in deciding certification. This outcome is of value to organizations that are interested investing in ISO certification.

Originality/value

Several studies have been carried out investigating aspects relating to the implementation of the ISO 9001:2000 quality management standard in organizations operating in different countries. However, the issue of whether these aspects differ according to organization size or sector type has not been sufficiently and appropriately addressed in the literature. This paper reports on the results of a study investigating these issues.

Details

The TQM Journal, vol. 23 no. 6
Type: Research Article
ISSN: 1754-2731

Keywords

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Article

Rosley Anholon, Izabela Simon Rampasso, Robert Eduardo Cooper Ordonez, Dirceu da Silva, Osvaldo Luiz Gonçalves Quelhas and Walter Leal Filho

The purpose of this paper is to analyze the difficulties observed during implementation of quality management systems (QMSs) in Brazilian manufacturing companies.

Abstract

Purpose

The purpose of this paper is to analyze the difficulties observed during implementation of quality management systems (QMSs) in Brazilian manufacturing companies.

Design/methodology/approach

The methodological strategy used was a literature review, a panel of experts and a survey. Through the literature review, 15 difficulties associated with the implementation of QMS were raised; these were organized into latent variables by specialists in the subject and served as the basis for a survey. In total, 123 professionals working with quality management in manufacturing companies participated in the research and the data collected were analyzed by means of second-order confirmatory factorial analysis.

Findings

The results allowed the validation of the 15 difficulties observed in the literature, and it was evidenced that these difficulties are structured in four latent variables as follows: difficulties associated with employees; difficulties associated with QMS structuration; difficulties associated with integration; and difficulties resulting from the planning.

Research limitations/implications

The main limitation of this research is the sample size, because 123 professionals that work with quality management in manufacturing companies participated in the research. It should be noted, however, that all parameters evaluated through the second-order confirmatory factorial analysis were validated.

Practical implications

The findings have great value for both quality management professionals, who may use those findings to guide the pre-implementation phase of a QMS, and researchers, who may use those findings as a foundation for future studies, in the development of models or tools related to QMS implementation.

Originality/value

No other paper was found on the scientific basis with the same focus for Brazilian manufacturing companies, thus demonstrating originality. The value of the research lies in the fact that the results presented here, statistically validated, may be used by other researchers and market professionals.

Details

Journal of Manufacturing Technology Management, vol. 29 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

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