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Article
Publication date: 2 March 2015

Abdel Monim Shaltoni, Hamza Khraim, Abdullah Abuhamad and Mohammad Amer

The purpose of this paper is to investigate the factors affecting students’ satisfaction with university portals in developing countries. The factors examined are…

Abstract

Purpose

The purpose of this paper is to investigate the factors affecting students’ satisfaction with university portals in developing countries. The factors examined are educational services availability, user ability, system quality and information quality.

Design/methodology/approach

A self completion questionnaire was developed and distributed to a sample of 550 students in several universities. Correlation and regression analysis were used to identify relationships and explore which of the factors had the strongest explanatory power.

Findings

The results showed that educational services availability, system quality and information quality influence students’ satisfaction, with service availability being the major determinant. The cultural perspective was employed to explain these results.

Originality/value

Understanding what students expect from a university portal should increase their satisfaction and consequently have a positive impact on universities’ performance. The results of this study also contribute to the current literature, which is very limited in developing countries. The paper concludes by discussing implications for both research and practitioners.

Details

The International Journal of Information and Learning Technology, vol. 32 no. 2
Type: Research Article
ISSN: 2056-4880

Keywords

Article
Publication date: 10 June 2022

Memoona Iqbal, Muhammad Rafiq and Saira Hanif Soroya

Digital libraries are not only an assortment of information assets yet have turned into a digital community for correspondence, searching and electronic learning. Also…

Abstract

Purpose

Digital libraries are not only an assortment of information assets yet have turned into a digital community for correspondence, searching and electronic learning. Also, economically the investment in terms of money, time, energy and manpower associated with the development of effective digital library (DL) systems demands high utilization of these resources. This study aims to explore the factors that affect the utilization of digital libraries and may lead to users’ satisfaction and finally high exposure to information systems like digital libraries. However, these factors may work differently in different cultures. Considering this fact, DeLone and McLean’s IS success model (ISSM) is tested and expanded in a local academic context.

Design/methodology/approach

Following the quantitative research design, a total of 355 responses were collected through a questionnaire-based survey. Research scholars of the University of Punjab, Lahore, Pakistan were the reviewed population of this study. A two-stage stratified random sampling method was used to choose the sample. Structural equation modelling is used to find out the nature and extent of the relationship among studied variables.

Findings

The findings confirm that service quality is the strong predictor of DL system use, whereas overall users’ satisfaction mediates the relationship between the predictors (content and service quality) and the outcome variable (use).

Originality/value

This work done is the first main endeavour to use the “Information System Success” theories to intervene and mediate the effect of content, IQ, system quality and service quality on the use of DL in the local context.

Details

The Electronic Library , vol. 40 no. 4
Type: Research Article
ISSN: 0264-0473

Keywords

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