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Article
Publication date: 13 January 2020

Abdul Rahim Zumrah, Muhammad Yusuf Khalid, Kalsom Ali and Ahmad Najaa' Mokhtar

This study aims to examine the relationship between religiosity, trainees’ reaction and motivation to transfer in the context of public sector organizations in Malaysia.

Abstract

Purpose

This study aims to examine the relationship between religiosity, trainees’ reaction and motivation to transfer in the context of public sector organizations in Malaysia.

Design/methodology/approach

Structured equation modeling is conducted on survey data from 306 public sector employees in Malaysia.

Findings

The result of this study highlights the importance of religiosity as a trainee characteristic factor that can influence employee reaction toward the training program, and ultimately demonstrates positive intention to transfer the training outcomes to the workplace. In other words, the findings reveal that reaction has a mediating effect on the relationship between religiosity and motivation to transfer.

Research limitations/implications

This study provides guidance to training practitioners (e.g. training consultant company), who wish to enhance a positive training reaction of public sector employees in Malaysia. A significant relationship between religiosity and reaction indicates that the importance of religious elements to be included in the training program when conducting training to public sector employees in Malaysia.

Originality/value

The findings of this study are very important because the relationship between religiosity, reaction and motivation to transfer has not been examined before. Besides, no study on the relationship between religiosity and reaction has been traced. Furthermore, the role of reaction as a mediator between religiosity and motivation to transfer has not been studied so far.

Details

Journal of Islamic Accounting and Business Research, vol. 11 no. 1
Type: Research Article
ISSN: 1759-0817

Keywords

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Article
Publication date: 16 February 2015

Abdul Rahim Zumrah

This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the…

Abstract

Purpose

This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia.

Design/methodology/approach

The data for this study have been collected from three sources, the employees of public sector organizations in Malaysia, their supervisors and their colleagues through surveys.

Findings

The findings reveal that transfer of training has a mediating effect on the relationship between POS and service quality.

Practical implications

The findings illustrate that both elements, which are the support from organization (in terms of valuing employee contribution and caring about their well-being) and employee work attitude (applying the knowledge, skills and attitudes that are learned during training on the job) are significant in influencing employee service quality.

Originality/value

This study adds to the small number of studies examining the mediator of the POS and service quality relationship. Such research is essential to understand a mechanism that links POS and service quality. This study also extends the literature by examining together the factor (POS) and the consequence (service quality) of transfer of training. To date, the number of empirical studies that have examined the factors and the consequences of transfer of training in one framework is still limited.

Details

European Journal of Training and Development, vol. 39 no. 2
Type: Research Article
ISSN: 2046-9012

Keywords

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Article
Publication date: 21 October 2013

Abdul Rahim Zumrah

One important factor that influences the success of transfer of training in the workplace is the employees' learning level following the training. The association between…

Abstract

Purpose

One important factor that influences the success of transfer of training in the workplace is the employees' learning level following the training. The association between learning and transfer of training has been established by previous studies. However, to date only a few empirical studies have examined the moderating factor that could strengthen the link between these two variables. This study has been conducted to addresses this gap. Specifically, the purpose of this paper is to explore the moderating effect of job satisfaction on the relationship between learning and transfer of training.

Design/methodology/approach

The data for this study have been collected from two sources: the employees of public sector organizations in Malaysia and their supervisors through surveys.

Findings

The findings reveal that learning has an important role as a predictor of transfer of training but job satisfaction was found to have no moderating effect in this study.

Research limitations/implications

The finding illustrate that management in public sector need to ensure that the employee gains new knowledge and skills from a particular training they have attended, in order to maximize return on training investment.

Originality/value

This study extends the discussion and understanding on factors that influence transfer of training at public sector organizations in a non-Western context, specifically Malaysia, a developing country in Southeast Asia.

Details

Journal of Workplace Learning, vol. 25 no. 8
Type: Research Article
ISSN: 1366-5626

Keywords

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Article
Publication date: 14 September 2015

Abdul Rahim Zumrah

– The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality.

Abstract

Purpose

The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality.

Design/methodology/approach

The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial Management training program, their supervisors and their colleagues through surveys. The data were analyzed using structural equation modeling.

Findings

The findings reveal that transfer of training mediated the relationship between training and service quality.

Research limitations/implications

The finding illustrate that management in public sector need to ensure that their employees apply the new learned knowledge and skills at the workplace following the training to maximize the return of training investment.

Originality/value

This study extends the literature by providing empirical evidence that transfer of training has a mediating effects on the relationship between training and employee service quality in the context of public sector organizations in Malaysia, a non-Western context that located in Southeast Asia.

Details

Journal of Workplace Learning, vol. 27 no. 7
Type: Research Article
ISSN: 1366-5626

Keywords

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Article
Publication date: 2 March 2015

Abdul Rahim Zumrah and Stephen Boyle

The role of perceived organizational support (POS) and job satisfaction on the effectiveness of transfer of training in the workplace has begun to receive attention among…

Abstract

Purpose

The role of perceived organizational support (POS) and job satisfaction on the effectiveness of transfer of training in the workplace has begun to receive attention among recent studies. However, there is still limited understanding of how these factors may work together to affect the transfer of training. The purpose of this paper is to address this gap by exploring the relationship between POS, job satisfaction and transfer of training.

Design/methodology/approach

The data of this study have been collected from a group of employees, and their supervisors through survey. The data were analyzed using structural equation modeling.

Findings

The findings reveal that job satisfaction mediates the relationship between POS and transfer of training.

Originality/value

This study suggests that POS can improve employees’ job satisfaction, which in turn increase transfer of training in the workplace. The significant relationship between the factors (POS – job satisfaction – transfer of training) is an important finding that has not been empirically determined previously, particularly in the transfer of training literature. The findings show that job satisfaction plays an essential role as a mediator in the relationship between POS and transfer of training.

Content available
Article
Publication date: 21 October 2013

Sara Cervai

Abstract

Details

Journal of Workplace Learning, vol. 25 no. 8
Type: Research Article
ISSN: 1366-5626

Content available
Article
Publication date: 14 September 2015

Tauno Kekäle and Sara Cervai

Abstract

Details

Journal of Workplace Learning, vol. 27 no. 7
Type: Research Article
ISSN: 1366-5626

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