Search results

1 – 2 of 2
To view the access options for this content please click here
Article
Publication date: 24 November 2020

Hadi Balouei Jamkhaneh and Abdol Hamid Safaei Ghadikolaei

The aim of this study is to develop a framework for measuring of service supply chain (SSC) maturity process.

Abstract

Purpose

The aim of this study is to develop a framework for measuring of service supply chain (SSC) maturity process.

Design/methodology/approach

The main framework of the SSC maturity was developed by reviewing the concepts and models of SSC, business excellence, maturity and supply chain performance evaluation. Then, the maturity level of each excellence criterion was defined in the proposed model by using the excellence criteria for SSC and the concept of Plan, Do, Check and Act (PDCA) cycle in combination with the process survey tools maturity model. Based on the excellence criteria and their maturity levels, a questionnaire was designed to practically measure the proposed framework.

Findings

The concepts and features of maturity levels defined for each of the excellence criteria were used to implement and operationalize the proposed framework and evaluate the SSC processes.

Practical implications

Through the assessment of the existing status of SSC processes, the findings allow managers to reach a better understanding of the strengths and weaknesses of such processes. Then, some opportunities are provided for improving each excellence criterion to enhance the performance of each process.

Originality/value

In fact, this study provides guidelines for organizations to measure their progress and performance and improve their management systems. The main advantages of the proposed SSC measurement framework include self-assessment facilitation, calculation of criteria scores and development of uses. The proposed model, like quality and productivity awards, can pave the way for increased competitiveness of the service industry.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

To view the access options for this content please click here
Article
Publication date: 12 December 2017

Hadi Balouei Jamkhaneh, Abdol Hamid Safaei Ghadikolaei, Mehrdad Madhoushi and Mahmood Yahyazadehfar

The purpose of this study was to identify the excellence criteria of services supply chain (SSC) in Iran and the relationship between them and the importance of each criterion.

Abstract

Purpose

The purpose of this study was to identify the excellence criteria of services supply chain (SSC) in Iran and the relationship between them and the importance of each criterion.

Design/methodology/approach

In this paper, after reviewing the principles and evaluating models of SSCs, using the fuzzy Delphi method, the criteria for excellence in the supply chain processes were identified. Then, the relationships between these criteria and their significance were evaluated using decision-making trial and evaluation laboratory (DEMATEL) and DEMATEL-based analytic network process methods.

Findings

The results show that 19 evaluation criteria have been identified in Iran in accordance with the SSC process. These criteria were classified according to their nature and based on the Deming Excellence Model and ISO 9004 standards in four areas: Plan, Do, Check and Act. In addition, the Act dimension with the weight of 0.275 has the highest importance and the Plan dimension with the weight of 0.219 has the lowest importance.

Practical implications

This study attempted to identify appropriate criteria for SSC processes in management consulting firms by examining supply chain assessment models to provide the managers with the right understanding of this industry for performance assessment so that they have a better knowledge of supply chain processes.

Originality/value

The results will be useful for managers to understand the SSC and the ways of SSC excellence in a service organization. This research is a first step for evaluating SSC performance of management consultancy institutes. In fact, after the identification of SSC processes and evaluation criteria, designing a mechanism for the evaluation of the performance of SSCs can be a subject for future research.

Details

Journal of Science and Technology Policy Management, vol. 9 no. 1
Type: Research Article
ISSN: 2053-4620

Keywords

1 – 2 of 2