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Article
Publication date: 13 February 2007

Khalid Al‐Marri, Abdel Moneim M. Baheeg Ahmed and Mohamed Zairi

The purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector.

Abstract

Purpose

The purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector.

Design/methodology/approach

Empirical case studies were collected from 250 banks in UAE that have embarked on TQM successfully.

Findings

Sixteen factors were found to be critical to TQM implementation success. The factors are top management support, strategy, continuous improvement, benchmarking, customer focus, quality department, quality system, human resource management, recognition and reward, problem analysis, quality service technologies, service design, employees, services capes, service culture and social responsibility.

Research limitations/implications

The paper provides a framework for future research to explore organisational excellence in making TQM happen successfully.

Originality/value

This research contributes to studies of TQM and service quality in the banking sector context by considering soft issues in its implementation.

Details

International Journal of Quality & Reliability Management, vol. 24 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 3 October 2008

Abdel Moneim M.

The purpose of this paper is to underpin the critical importance of the customer value concept in the airline industry, particularly in the Middle Eastern region with its…

Abstract

Purpose

The purpose of this paper is to underpin the critical importance of the customer value concept in the airline industry, particularly in the Middle Eastern region with its current tourism boom. This value is the difference between the perceived benefits delivered to customers and the perceived sacrifices from an airline company.

Design/methodology/approach

A literature‐based study that employs available secondary sources on the topic examines the importance of integrating business activities to create value synergy that leads to satisfaction. Strategic management involves different levels of functionalities such as strategic plans, strategy deployment, operational execution, measurements, and adjustments.

Findings

The study indicates that the business strategic plan is the essential part of the value proposition and there are four main business functionalities: strategic planning, strategic deployment, operational execution and measurement, and adjustment.

Research limitations/implications

This paper presents a focused literature study and does not contain the first‐hand empirical analysis for an individual airline. It does, however, provide the basis for future research.

Originality/value

This paper will be useful information for airlines industry managers and researchers seeking to gain further understanding of the different issues related to the customer value concept.

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 1 no. 4
Type: Research Article
ISSN: 1753-7983

Keywords

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Article
Publication date: 29 May 2009

Abdel Moneim M.

There are two main objectives of this exploratory research paper; first is to identify and understand from a management point of view the key success factors in…

Abstract

Purpose

There are two main objectives of this exploratory research paper; first is to identify and understand from a management point of view the key success factors in implementing an effective staff suggestion scheme in an organization based in UAE. The second objective is to develop and recommend a model which can bridge the gap between staff suggestion scheme theories and evidence‐based practices.

Design/methodology/approach

A literature‐based study that examine the theories related to staff motivation, rewards and recognition, top management involvement, and communication. A qualitative, exploratory research was then conducted using in‐depth and semi‐structured interviews with two leading organizations and five key informants in the field of staff involvement.

Findings

The study indicates that many factors have been considered in establishing the staff suggestion schemes by both organizations, issues pertaining to the increasing participation and suggestions implementation were detected. The research has recommended action plans to enhance the performance.

Research limitations/implications

This paper presents a focused literature study and does not contain the first‐hand empirical analysis for individual organizations. It does, however, provide the basis for future research.

Originality/value

This paper will be useful information for managers and researchers seeking to gain further understanding of the different issues related to the staff suggestion scheme.

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 2 no. 2
Type: Research Article
ISSN: 1753-7983

Keywords

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Article
Publication date: 10 August 2012

Richard P. Daisley and Boppana V. Chowdary

The purpose of this paper is to investigate the effects of liquid carbon dioxide (LCO2) on grinding of stainless steel.

Abstract

Purpose

The purpose of this paper is to investigate the effects of liquid carbon dioxide (LCO2) on grinding of stainless steel.

Design/methodology/approach

A factorial experimental approach was used to compare the LCO2's performance against grinding under dry air and emulsion coolants.

Findings

The experimental results have a great use to practitioners. It was found that under special conditions, LCO2 proves to be an alternative coolant for grinding of temperature sensitive materials. Furthermore, grinding under LCO2 conditions produced the lowest tangential force, while the normal forces were close to the values found under emulsion fluid environment. When compared to grinding under dry conditions, LCO2 coolant was successful in reducing the work piece temperatures. LCO2 and emulsion conditions inhibit work hardening by reducing material deformation at the grinding zone.

Originality/value

The paper shows that sub‐zero temperature coolants have the ability to bring about lower grinding temperatures than what is typically achieved under conventional fluids.

Details

Industrial Lubrication and Tribology, vol. 64 no. 5
Type: Research Article
ISSN: 0036-8792

Keywords

Content available
Article
Publication date: 29 May 2009

James Pounder and Matthew Clarke

Abstract

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 2 no. 2
Type: Research Article
ISSN: 1753-7983

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Article
Publication date: 11 November 2019

Raquel Guiné, Ana Cristina Ferrão, Manuela Ferreira, Paula Correia, Ana Paula Cardoso, João Duarte, Ivana Rumbak, Abdel-Moneim Shehata, Elena Vittadini and Maria Papageorgiou

This study to investigate several issues related to food choice and consumption patterns in different countries, including health-related factors; economic and…

Abstract

Purpose

This study to investigate several issues related to food choice and consumption patterns in different countries, including health-related factors; economic and availability aspects; emotional determinants; social, cultural and religious influences; marketing and advertising campaigns; and finally environmental concerns.

Design/methodology/approach

The present study was based on a questionnaire that was exclusively prepared for the project, and which was applied to collect data in different countries, in particular Croatia, Egypt, Italy, Greece and Portugal, which are typically associated with the Mediterranean diet (MD).

Findings

The results obtained allowed, in general, to conclude that in all five countries the motivations related to health as well as environment and politics were the more relevant to determine people’s eating habits (scores varying from 0.3 to 0.7). Women were more influenced by eating motivations than men, and people with moderate exercise were more susceptible to health and environmental motivations and less to emotional, social or marketing motivations (p < 0.001 in all cases). It was also observed that people who adopted a special diet were more prone to eating motivations and that the emotional motivations were more pronounced in people with eating disorders (p < 0.001). Finally, people without chronic diseases or allergies were even more influenced by health motivations than those who actually suffered from these health problems (p < 0.001 in both cases).

Originality/value

This work is important because of the multinational coverage, thus allowing to evaluate the most relevant factors that influenced the food choices of the populations around the Mediterranean Sea, sharing the common link to the MD. The study allowed concluding that, in general, the food choices were primarily determined by health factors and also by concerns related to the environment and sustainability as well as by political influences.

Details

Nutrition & Food Science , vol. 49 no. 6
Type: Research Article
ISSN: 0034-6659

Keywords

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Article
Publication date: 15 June 2018

Solafa Abdulrahim Ali Hamad, Bahieldin I. Magboul, Abdel Moneim I. Mustafa and Isam A. Mohamed Ahmed

Sorghum is a vital cereal crop and staple food for many peoples around the globe having good nutritional and health-promoting bioactive compounds and recently received…

Abstract

Purpose

Sorghum is a vital cereal crop and staple food for many peoples around the globe having good nutritional and health-promoting bioactive compounds and recently received great attention as gluten-free food. However, sorghum grains contain low β-glucans contents, dietary fibre polysaccharides with great technological and disease prevention properties, and improving the concentration of these compounds in sorghum is very important. Thus, the purpose of this paper is to investigate the physicochemical and starch properties of high β-glucan sorghum inbred line (Tabat-NL) in comparison with two commercial cultivars (Wadakar and Tabat-C).

Design/methodology/approach

Grain samples of sorghum cultivars: white colour and low tannin cultivar (Tabat-C), red colour and high tannin sorghum, and new inbred line of white sorghum cultivar (Tabat-NL) were carefully cleaned, examined for physical properties (colour, hectolitre and 1,000 kernel weights, and endosperm texture), and ground to flour and assessed for chemical composition (moisture, protein, ash, carbohydrate, sugars, fibre and β-glucan contents). The starch was extracted and investigated for morphological characteristics and functional properties.

Findings

The results showed that Tabat-NL grains contain significantly (p=0.05) higher values of 1,000 kernel weight, hectolitre weight, total carbohydrate, amylopectin, dietary fibre and β-glucan compared to Tabat-C and Wadakar. Tabat-NL starch had greater (p=0.05) gelatinization temperature, viscosity, bulk density, and water and oil holding capacities and lower (p=0.05) acidity compared to Tabat-C and Wadakar.

Research limitations/implications

The outcomes of this study demonstrated that Tabat-NL grains had an excellent marketing and milling properties, health-promoting and disease-preventing potentials, and technological features for uses in functional and speciality foods.

Originality/value

To the best of our understating, this is the first study on the evaluation of sorghum cultivar with high β-glucan content and could thus provide the bases for further development and application of this important food grains.

Details

World Journal of Science, Technology and Sustainable Development, vol. 15 no. 4
Type: Research Article
ISSN: 2042-5945

Keywords

Content available
Article
Publication date: 19 June 2019

Lobna Mohamed Abdellatif, Baher Mohamed Atlam and Ola Abdel Moneim El Sayed Emara

This paper aims to show the aligned development that took place in public administration and public financial management toward serving public values. By analyzing the…

Abstract

Purpose

This paper aims to show the aligned development that took place in public administration and public financial management toward serving public values. By analyzing the mode of institutions’ interaction, the paper attempts to pinpoint the changing trends in budget institutions in Egypt, probing the extent to which they can be read from an administrative perspective and the possibility of enhancing budgetary outcomes under the existing administrative arrangements.

Design/methodology/approach

An analytical framework for public management administrative and budgetary institutions’ alignment is presented. A ladder analysis is developed to highlight the consistency of rationale between the two sets of institutions. The alignment is demonstrated at three consecutive levels: control and discipline, efficiency and effectiveness and openness and communication.

Findings

The international experience reveals that the alignment of administrative and budgetary institutions is both theoretically traceable and practically applicable in the case of developed economies. Whereas, in the case of Egypt, both sets of institutions have been exposed to best practices; yet, they are not seen as complementary and enforcing each other. The internalization of the benefits of reforms in the two tracks into an integrated public management context in the case of Egypt is not reached.

Practical implications

Egypt needs to ensure the alignment of both dimensions to maximize the benefits of reform.

Originality/value

The ladder approach sorts the developments in both administrative and budgetary institutions into three levels to help assessing the maturity and conformity in countries’ public management systems.

Details

Review of Economics and Political Science, vol. 4 no. 2
Type: Research Article
ISSN: 2356-9980

Keywords

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Article
Publication date: 9 March 2012

Abdel Moneim Elsaid and Eahab Elsaid

The purpose of this paper is to examine how men and women sex stereotype managerial positions and how they view women in managerial roles in Egypt and the USA, in order to…

Abstract

Purpose

The purpose of this paper is to examine how men and women sex stereotype managerial positions and how they view women in managerial roles in Egypt and the USA, in order to provide meaningful cross‐cultural comparisons.

Design/methodology/approach

The study uses surveys that utilize the Schein descriptive index and the women as managers scale (WAMS) to compare perceptions on women in managerial positions in Egypt and the USA. The sample consists of 553 Egyptian and 324 American management students.

Findings

The results show that in the Egyptian sample both males and females held negative views of women managers. However, in the US sample, women held more favourable views of women managers than did their male counterparts. In the Egyptian sample the English section female students had a more positive perception of female managers than their Arabic section counterparts.

Research limitations/implications

The sample is limited to management students in Egypt and the USA. The Middle East includes countries with different cultures, such as Israel. About 10 percent of Egypt's population are Christians who do not necessarily share the same cultural beliefs as the country's Muslim majority.

Practical implications

The paper helps donor countries better direct their aid programs when it comes to promoting gender equality and championing women's rights in the Middle East.

Originality/value

Our contribution was to study the perceptions of female leaders in Egypt, an Arab, Muslim, Middle Eastern country. The gender research on countries with conservative cultures, such as Egypt, is an area that remains mostly unexamined. Our study aims to provide researchers and practitioners with a better understanding of the position of Egyptian women in management.

Details

Gender in Management: An International Journal, vol. 27 no. 2
Type: Research Article
ISSN: 1754-2413

Keywords

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Article
Publication date: 1 June 2003

Khaled Al Falah, Mohamed Zairi and Abdel Moneim Ahmed

Manufacturers are facing intensifying challenges from both local and international competitors in the marketplace. In order to survive, manufacturers must be able to…

Abstract

Manufacturers are facing intensifying challenges from both local and international competitors in the marketplace. In order to survive, manufacturers must be able to manage the dynamic market variables and satisfy their customers better than their competitors. Recent investigations have started to look in a more detailed manner at particular management techniques and practices to provide better advice on how these manufacturers should react to this challenge. One of the alternatives that seek to leverage manufacturers' ability to compete is developing a high standards relationship starting with their customers and ending with their vendors, which defines the term supply‐chain management (SCM). The same hurdle is facing Saudi manufacturers. This paper is based on an empirical study, which analysed a sample of 104 manufacturing organisations in The Kingdom of Saudi Arabia, using a mailed questionnaire.The survey tackled uses relating to, and particularly focused on, SCM. The paper concludes with a model of the effective management of SCM in an integrated manufacturing management proposal based on world‐class practices.

Details

International Journal of Physical Distribution & Logistics Management, vol. 33 no. 5
Type: Research Article
ISSN: 0960-0035

Keywords

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