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Article
Publication date: 28 September 2020

Abd-Elrahman Hassanein Abd-Elrahman and Jaber Mohamed Ahmed Kamal

The purpose of this paper is to empirically investigate the mediating effect of service quality (SQ) in the relationship between relational capital (RC) and organizational…

Abstract

Purpose

The purpose of this paper is to empirically investigate the mediating effect of service quality (SQ) in the relationship between relational capital (RC) and organizational performance (OP) within the Egyptian mobile telecommunication setting.

Design/methodology/approach

A valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory- level managers from three Egyptian mobile telecommunications companies. The hypothesized direct relationships were tested through multiple linear regression, and the mediating effect was tested using a structural equation modeling technique.

Findings

The results revealed that the firm's “customer and supplier relations” and “marketing capability” positively affect both OP and SQ, “customer knowledge” positively affects SQ only, while “strategic alliances, licensing and agreements” do not have an association with SQ or OP. Moreover, SQ was found fully mediating the effect of RC on OP.

Research limitations/implications

This is an empirical research applied in the Egyptian telecommunication setting. Its results need further investigation in other settings and countries. Also, traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.

Practical implications

The optimal procedure for the Egyptian telecommunications companies is to focus their efforts on leveraging all four components of RC in order to improve SQ and consequently enhance their OP. The telecommunications companies must do all they can to connect the unconnected. As the current COVID-19 pandemic crisis has shown, connectivity is a public good.

Originality/value

This is the first research that merges the concepts of RC, SQ and OP in an integrated model, and tests this model empirically in the Egyptian mobile telecommunications setting.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

Keywords

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Article
Publication date: 4 July 2020

Abd-Elrahman Hassanein Abd-Elrahman, Azza Abd-Elqader El-Borsaly, Eglal Abd-Elmoneim Hafez and Sally Ali Hassan

The purpose of this paper is to empirically investigate the relationship between intellectual capital (IC) (i.e. human capital, structural capital, relational capital) and…

Abstract

Purpose

The purpose of this paper is to empirically investigate the relationship between intellectual capital (IC) (i.e. human capital, structural capital, relational capital) and service quality (SQ) within the Egyptian mobile telecommunications setting.

Design/methodology/approach

A valid research instrument was utilized to conduct a survey of 384 top- middle- and supervisory level managers from three Egyptian mobile telecommunications companies.

Findings

Hypotheses related to the relationship of human, structural and relational capital and their influence on SQ were tested. Results show that Egyptian mobile telecommunications companies have mostly emphasized the use of structural capital to boost their SQ.

Research limitations/implications

This is an empirical research applied in the Egyptian telecommunications setting. Its relationships need further investigation in other settings and countries. Also, the traditional limitations of a cross-sectional study apply with respect to the attribution of causality and the time lag effects.

Practical implications

The optimal procedure for the Egyptian mobile telecommunications companies is to focus their efforts on managing all three components of IC in order to improve their SQ and performance.

Originality/value

This is one of the very few researches to study the relationship between intellectual capital and service quality and the first to investigate these relationships in the Arab Region within the mobile telecommunications setting.

Details

Journal of Intellectual Capital, vol. 21 no. 6
Type: Research Article
ISSN: 1469-1930

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Article
Publication date: 15 January 2020

Abd-Elrahman Hassanein Abd-Elrahman, Sally Ali Hassan, Azza Abd-Elkader El-Borsaly and Eglal Abd-Elmoneim Hafez

The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to…

Abstract

Purpose

The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to telecommunications services.

Design/methodology/approach

This paper examines different SQ models reported in the literature applicable to the telecommunications sector. The selected 29 studies were limited to empirical English studies based on survey data and statistical methods of analysis and having the SQ construct defined from the customers’ perspective.

Findings

The review of various SQ models in telecommunications revealed that the meaning of SQ may have some universal aspects, as demonstrated by the similarities in the underlying dimensions as proposed in different studies. This paper lends support to the contention that the dimensions of the telecommunications SQ construct and their importance vary with the cultural and country context. A proposed model for measuring telecommunications SQ was presented as a trial to extract the best of previous models.

Research limitations/implications

This paper reviews only empirical studies based on survey data and statistical methods of analysis from 2001 to 2019.

Practical implications

The paper indicates that a generic instrument for measurement of SQ or even one specifically developed for telecommunications may not be applicable in its original form for all cultural contexts. The development of a customized scale, such as a modified SERVQUAL for measuring the SQ for a particular cultural or country context at that particular time, is warranted.

Originality/value

The reported study describes and contrasts a large number of SQ measurement constructs and highlights the usage of dimensions.

Details

International Journal of Quality and Service Sciences, vol. 12 no. 3
Type: Research Article
ISSN: 1756-669X

Keywords

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Article
Publication date: 15 December 2020

H. Abd El-Wahab, A.M. Nasser, H.M. Abd ElBary, M. Abd Elrahman and M. Hassanein

This paper aims to study the effect of the new modified dispersing agent, milling time of the properties and particle size distribution (PSD) of inkjet ink formulation for…

Abstract

Purpose

This paper aims to study the effect of the new modified dispersing agent, milling time of the properties and particle size distribution (PSD) of inkjet ink formulation for polyester fabric printing.

Design/methodology/approach

The study’s methods include preparation of different formulations of textile inkjet inks based on different types of dispersing agents, then applying and evaluating the prepared formulations on the polyester fabric. The properties of the prepared ink formulations were analyzed by measuring viscosity, surface tension and particle size. The current work is including the study of the effect of using different doses of different dispersing agents and the milling time on their characteristics. Also, the study was extended to evaluate the printed polyester by using the prepared inks according to light fastness, washing fastness, alkali perspiration fastness and crock fastness.

Findings

The results showed that the used dispersing agents and the different milling time enhanced the viscosity and dynamic surface tension in the accepted range, but it was largely cleared in the PSD which tends to perform the inks on the printhead and prevent clogging of nozzles. Light fastness, washing fastness, alkali perspiration fastness and crock fastness gave good results in agreement with this type of inkjet inks for textile printing.

Research limitations/implications

In this work, good results were obtained with this type of dispersing agent for inkjet ink formulations, but for other dispersing agents, other tests could be performed. The inkjet ink could also be formulated with other additives to prevent clogging of nozzles on the printhead.

Practical implications

These ink formulations could be used for printing on polyester fabric by the inkjet printing.

Originality/value

Recently, there was a considerable interest in the study of the effect of PSD on the inkjet inks to prevent clogging of nozzles on the printhead and to improve the print quality on the textile fiber.

Details

Pigment & Resin Technology, vol. 50 no. 4
Type: Research Article
ISSN: 0369-9420

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Article
Publication date: 2 April 2021

Anam Bhatti, Haider Malik, Ahtisham Zahid Kamal, Alamzeb Aamir, Lamya Abdulrahman Alaali and Zahir Ullah

In the field of business, digital transformation is the integration of digital technology into all areas of business, from generating to deliver value to customers. This…

Abstract

Purpose

In the field of business, digital transformation is the integration of digital technology into all areas of business, from generating to deliver value to customers. This concept is essential for sustainable growth of a company and its overall economy. Based on this fact, this authentic and informative research is conducted whose major aim is to examine the importance of digital transformation within a business through big data, the Internet of things and blockchain-based capabilities for overall strategic performance within the telecom sector in China.

Design/methodology/approach

For that aim, data quality and technology competence are considered as independent variables, strategic performance as dependent variable and big data analytics capabilities, Internet of things capabilities and blockchain capabilities routinization acted as mediators within this paper. In its data collection mechanism, an online survey was conducted in which questionnaires are randomly distributed to the telecom sector's professionals in which only 343 of them gave their valid outcomes. After collecting primary data, confirmatory factor analysis (CFA) and structural equation modeling (SEM)–based statistical outcomes have been generated.

Findings

Results indicate that there is a significant relationship between data quality and strategic performance and between technological competence and strategic performance. Also, the big data analytics and Internet of Things capabilities acted as significant mediating role between both independent and dependent variables. But blockchain capabilities routinization is that variable that acts as an insignificant mediator between independent and dependent variables' relationship.

Originality/value

Overall, this study is an informative and attractive source for the Chinese government, its telecom industry, administrative body and related ones to understand the importance of such IT capabilities' implications within their operating activities for their strategic performance management. Also, related field scholars can utilize its reliable data in their research analysis. Its major limitations are (1) lack of qualitative/ mixed method of research and (2) lack of comparative analysis that may impact the acceptability factor of this paper, and this weakness can be overcome by upcoming scholars in their research.

Details

Business Process Management Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-7154

Keywords

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