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Article
Publication date: 26 September 2023

Allah Wasaya, Catherine Prentice and Aaron Hsiao

This paper aims to review norms and their relationship with consumer behavior in the tourism sector. The review aims to identify gaps in relation to various norms and their impact…

Abstract

Purpose

This paper aims to review norms and their relationship with consumer behavior in the tourism sector. The review aims to identify gaps in relation to various norms and their impact on the literature to provide future research recommendations.

Design/methodology/approach

A systematic literature review method was used to analyze norms in consumer behavior research within the context of tourism and hospitality. The review focused on the research context, conceptualizations, roles, measurements, theoretical backgrounds and the major findings.

Findings

The review reveals that the conceptualizations and dimensionality of norms in the existing studies are inconsistent, and most research in the tourism context only adopted the concept partially without capturing the totality of the concept. The theoretical gaps and measurement of norms were also identified for future research.

Research limitations/implications

This study contributes to a better understanding of the role of norms in shaping tourist behavior and can guide practitioners in developing effective marketing strategies. The findings suggest the need for a more comprehensive understanding of the concept of norms in tourism in relation to theoretical underpinnings, measurement and application. The recommendations provided in this study can guide future research on norms and tourist behavior.

Originality/value

Norms have been extensively discussed in the literature. This paper is the first to systematically review norms and their influence on consumer behavior in the tourism sector.

目的

本文审视规范及其与旅游业消费者行为的关系。此审查旨在确定关于各种规范及其对文献的影响的差距, 并提供未来研究建议。

方法

采用系统文献综述方法, 分析了旅游和酒店消费者行为研究中的规范。审查侧重于研究背景、概念化、角色、测量方法、理论背景和主要发现。

研究结果

审查发现现有研究中规范的概念化和维度存在不一致性, 而大多数旅游环境下的研究只部分采用了该概念, 未能完整捕捉概念的整体。还确定了未来研究中规范的理论差距和测量问题。

意义

本研究有助于更好地理解规范在塑造游客行为中的作用, 并可以指导从业者制定有效的营销策略。研究结果表明, 需要更全面地理解规范概念在旅游中的理论基础、测量和应用。本研究提供的建议可以指导未来关于规范和游客行为的研究。

独创性/价值

规范在文献中已经广泛讨论。本文是第一个系统地审查规范及其对旅游业消费者行为的影响。

Propósito

Este artículo examina las normas y su relación con el comportamiento del consumidor en el sector turístico. El objetivo de la revisión es identificar brechas con relación a diversas normas y su impacto en la literatura, para proporcionar recomendaciones en futuras investigaciones.

Metodología

Se empleó un método de revisión sistemática de la literatura para analizar las normas en la investigación del comportamiento del consumidor en el contexto del turismo y hostelería. La revisión se centró en el contexto de investigación, conceptualizaciones, roles, medidas, fundamentos teóricos y los principales hallazgos.

Resultados

La revisión revela que las conceptualizaciones y la dimensionalidad de las normas en los estudios previos son inconsistentes, y la mayoría de las investigaciones en el contexto del turismo solo adoptaron parcialmente el concepto sin capturar la totalidad de este. También se identificaron lagunas teóricas y medición de las normas para futuras investigaciones.

Implicaciones

Este estudio contribuye a una mejor comprensión del papel de las normas en la formación del comportamiento turístico y puede orientar a los profesionales en el desarrollo de estrategias de marketing efectivas. Los resultados sugieren la necesidad de una comprensión más holística del concepto de normas en el turismo en relación con los fundamentos teóricos, la medición y la aplicación. Las recomendaciones proporcionadas en este estudio pueden guiar futuras investigaciones sobre normas y comportamiento turístico.

Originalidad/valor

Las normas han sido ampliamente discutidas en la literatura. Este artículo es el primero en revisar sistemáticamente las normas y su influencia en el comportamiento del consumidor en el sector turístico.

Article
Publication date: 5 June 2017

Aaron Hsiao

The purpose of this paper was to explore whether organisational diversity is associated with minority employee attitudes (i.e. job satisfaction and organisational commitment) in…

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Abstract

Purpose

The purpose of this paper was to explore whether organisational diversity is associated with minority employee attitudes (i.e. job satisfaction and organisational commitment) in Taiwan and to illustrate if macro-structural inquiry is applicable in the Asian context.

Design/methodology/approach

This paper utilised a quantitative methodology which consisted of a self-administered survey developed using relevant information from the existing literature. A total of 305 valid surveys were received from the 22 participating Taiwanese hotels and the target population was composed of hotel employees from all departments within the hotels. Descriptive data analysis using SPSS were performed to analyse the data.

Findings

The findings illustrate that ethnic diversity levels in hotels predict more of the variation in employee attitudes than the remaining types of organisational diversity. In organisations with high and medium levels of organisational diversity, indigenous employees reported significantly higher levels of job satisfaction than did non-indigenous employees; female employees ranked organisational commitment significantly higher than male employees.

Research limitations/implications

The paper is limited in its findings and explanations to a group of employees in Taiwanese context, and the research findings may not be applicable to all Asian countries. However, this paper displays considerable evidence of the positive impacts in a North-East Asian setting of organisational diversity suggested by literature derived from a Western context. Additionally, the current research did not investigate the impact of diversity policies on employee attitudes. The future research could examine whether equal opportunity and affirmative action are achievable in attracting or retaining ethnic and other minority employees.

Practical implications

One implication is that organisations should have human resource management policies and training programs (e.g. conflict resolution, problem-solving and team capacity building) that recognise natural differences in groups to capture the positive consequences of heterogeneity. In other words, conflict among diverse employees in the organisation should be managed to enhance the positive effect of diversity on performance.

Originality value

The results of the research provide evidence for managing diversity by increasing levels of heterogeneity in the workforce. This paper also argues that organisations need to incorporate equal opportunity requirements, training and education programs into policy and strategic initiatives. This paper displays considerable evidence of the positive impacts in a North-East Asian setting of organisational diversity suggested by literature derived from a Western context.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 11 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 10 August 2018

Emily Ma, Mingming Cheng and Aaron Hsiao

The study aims to provide a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how…

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Abstract

Purpose

The study aims to provide a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how to perform SA using a sample study.

Design/methodology/approach

A critical review and sample case demonstration approach was applied. The sample study used Leximancer to perform SA using TripAdvisor review data.

Findings

A critical evaluation of the most popular SA tools was provided, highlighting their advantages and disadvantages. A step-by-step demonstration with data provided makes it possible for readers to learn this technique at own pace.

Originality/value

By providing a critical review of SA supported with a demonstration case study, this study makes a timely contribution for broader awareness and understanding, as well as the application of SA in hospitality.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 11
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 2 August 2024

Quynh Nguyen, Aaron Yankholmes, Adele Ladkin and Hanaa Osman

This study aims to investigate Vietnamese hotel workers’ use of national stereotypes in cross-cultural service encounters. The study extends the existing knowledge on service…

Abstract

Purpose

This study aims to investigate Vietnamese hotel workers’ use of national stereotypes in cross-cultural service encounters. The study extends the existing knowledge on service failures and recovery attempts by illustrating how national stereotypes could inform these decisions through the lens of the script theory.

Design/methodology/approach

In this qualitative study, 34 service providers were interviewed about their experience in dealing with guests from different countries in Vietnamese hotels.

Findings

Service providers categorised guests based on their countries of origin to predict their behaviour prior to guest arrivals. When the guest’s behaviour matches the expectations, the service encounters went smoothly by following existing scripts. If there is a discrepancy between the guest behaviours and expectations, it could lead to service failure and the need for new scripts. Appropriate interventions in this process could turn anecdotes into accumulated understanding of guest behaviour for better service and guest experience as a new application of national stereotypes.

Originality/value

This study advances cross-cultural service encounter research by integrating national stereotypes and script theory. It sheds new light on how national stereotypes could inform service delivery and recovery attempts in service organisations.

目的

本研究旨在调查越南酒店员工在跨文化服务遭遇中使用民族刻板印象的情况。研究通过脚本理论的视角阐释了国家的刻板印象如何为这些决定提供信息, 扩展了现有的服务失败和恢复尝试的知识。

设计/方法

在这项定性研究中, 采访了34家服务提供商, 了解他们在越南酒店与来自不同国家的客人打交道的经历。

调查结果

服务提供商根据客人的原籍国对他们进行分类, 以预测他们在客人抵达前的行为。当客人的行为符合预期时, 通过遵循现有脚本, 服务接触会顺利进行。如果客人的行为和期望之间存在差异, 可能会导致服务失败, 并需要新的脚本。作为国家刻板印象的新应用, 在这一过程中进行适当的干预可以将轶事转化为对客人行为的累积理解, 以提供更好的服务和客人体验。

独创性/价值

本研究通过整合民族刻板印象和脚本理论, 推进跨文化服务遭遇研究。它揭示了在服务组织中, 国家的刻板印象如何影响服务提供和恢复尝试。

Objetivo

Este estudio tiene como objetivo investigar el uso de los estereotipos nacionales por parte de los trabajadores hoteleros vietnamitas en el encuentro intercultural de servicios. El estudio amplía el conocimiento existente sobre los fallos en el servicio y los intentos de recuperación al ilustrar cómo los estereotipos nacionales podrían influir en estas decisiones a través de la teoría del guion.

Diseño/metodología/enfoque

En este estudio cualitativo, se entrevistó a 34 proveedores de servicios sobre su experiencia en el trato con huéspedes de diferentes países en hoteles vietnamitas.

Resultados

Los proveedores de servicios clasificaron a los huéspedes en función de sus países de origen para predecir su comportamiento antes de su llegada. Cuando el comportamiento de los huéspedes coincide con las expectativas, los encuentros con el servicio se desarrollaron sin problemas siguiendo los guiones existentes. Si hay una discrepancia entre los comportamientos y las expectativas de los huéspedes, podría provocar un fallo en el servicio y la necesidad de nuevos guiones. Las intervenciones consideradas apropiadas en este proceso podrían convertir las anécdotas en una comprensión acumulada del comportamiento de los huéspedes, lo cual mejoraría el servicio y la experiencia de los huéspedes como una nueva aplicación de los estereotipos nacionales.

Originalidad/valor

Este estudio avanza en la investigación de encuentros de servicio interculturales mediante la integración de estereotipos nacionales y la teoría del guion. Además, arroja nueva luz sobre cómo los estereotipos nacionales podrían influenciar la prestación de servicios y los intentos de recuperación en las organizaciones de servicios.

Book part
Publication date: 17 December 2003

David P. Baker is a Professor of Education and Sociology at the Pennsylvania State University, where he is also the associate director of the Social Science Research Institute. He…

Abstract

David P. Baker is a Professor of Education and Sociology at the Pennsylvania State University, where he is also the associate director of the Social Science Research Institute. He publishes widely on the comparative analysis of education and stratification, and the global impact of education as an institution. Recent publications include “Student Victimization: National and School System Effects on School Violence in 37 Nations” (American Journal of Education Research, 2002) and “Socio-Economic Status, School Quality, and National Economic Development: A Cross-National Analysis of the ‘Heyneman-Loxley Effect’ on Mathematics and Science Achievement” (Comparative Education Review, 2002).Aaron Benavot is a Senior Lecturer in Sociology at the Hebrew University of Jerusalem. Grounded in an institutional approach to education and development, his research has examined historical and cross-national patterns in official school curricula, the consequences of educational expansion on economic development and democratization, the economic impacts of curricular contents, and the origins and expansion of mass education. He is currently studying the diversification of educational knowledge in local Israeli schools and also the dynamics of transnational social science research projects in the European Union.Karen Bradley is an Associate Professor of Sociology at Western Washington University. Her research examines women’s participation in higher education cross-nationally. Recent publications include “Equal but Separate? A Cross-National Study of Sex Segregation in Higher Education” (with Maria Charles, American Sociological Review, 2002) and “The Incorporation of Women into Higher Education: Paradoxical Outcomes?” (Sociology of Education, 2000). She is currently collaborating with Maria Charles on a project sponsored by the Spencer Foundation and the American Educational Research Association that examines factors underlying women’s underrepresentation in engineering and math/computer science programs in several countries.Wendy Cadge is an Assistant Professor of Sociology at Bowdoin College. She received her Ph.D. in sociology from Princeton University. Her research focuses on the cultural aspects of globalization in the United States and Southeast Asia. Her first book, Heartwood: the First Generation of Theravada Buddhism in America, is forthcoming from the University of Chicago Press.Maria Charles is an Associate Professor of Sociology at the University of California, San Diego. Her research explores how cultural ideologies and social structures affect the economic and social status of individuals and groups. Most recently, Charles is author of “Deciphering Sex Segregation: Vertical and Horizontal Inequalities in Ten Countries” (Acta Sociologica 46:265–286, 2003), and coauthor of Occupational Ghettos: The Worldwide Segregation of Women and Men (with David Grusky, Stanford University Press, in press) and “Equal but Separate: A Cross-National Study of Sex Segregation in Higher Education” (with Karen Bradley, American Sociology Review 67: 573–599, 2002).Chang Y. Chung is a Statistical Programmer at the Office of Population Research, Princeton University. He received his Ph.D. in sociology from the University of South Carolina and M.S.E. in systems engineering from the University of Pennsylvania. He is involved in multiple research projects as statistical programmer, data manager, and co-author. A recent publication is “Employment and Earnings of Foreign-Born Scientists and Engineers in U.S. Labor Markets” (with Thomas Espenshade and Margaret Usdansky, Population Research and Policy Review, 2001).Sara R. Curran is an Assistant Professor and Director of Undergraduate Studies in Sociology at Princeton University. She received her Ph.D. from the University of North Carolina, Chapel Hill. She has research interests in demography, migration, gender, economic development, environment, aging and Southeast Asia. She is currently writing a book, Shifting Boundaries, Transforming Lives: Globalization, Gender, and Family in Thailand. Recent publications include: Ambio. Special Issue: Population, Consumption, and Environment, (with Tundi Agardy, 2002) and “Engendering Migrant Networks: The Case of Mexican Migration,” (with Estela Rivero Fuentes, Demography, 2003).Bruce Fuller is a Professor of Education and Public Policy at the University of California, Berkeley. His work focuses on the dilemmas around the decentering of public aims and institutions within the worlds of child care, family welfare, and school reform. Prior to becoming a full-time teacher, he worked for a state legislature, a governor, and then as a heretical sociologist at the World Bank. His most recent books are Inside Charter Schools: The Paradox of Radical Decentralization (Harvard, 2000), and Government Confronts Culture (Taylor & Francis, 1999).Emily Hannum is Assistant Professor of Sociology at the University of Pennsylvania. Her research focuses on education, poverty, and social inequality, particularly in China. Recent publications include “Ethnic Differences in Basic Education in Reform-Era Rural China” (Demography, 2002) and “Education and Stratification in Developing Countries: A Review of Theories and Empirical Research” (with Claudia Buchmann, Annual Review of Sociology, 2001). Currently, she is working on a project sponsored by the Spencer Foundation and National Institutes of Health that investigates factors in the family, school, and community that support rural children’s education and healthy development in Northwest China.Nabil Khattab completed his Ph.D. at the University of Jerusalem. He is currently a Marie Curie postdoctoral research fellow at the Cathie Marsh Centre for Census and Survey Research, University of Manchester. His main areas of interest are sociology of education, the ethnic and gender aspects of the labor market, and social inequality. His most recent publication is “Segregation, Ethnic Labor Market, and the Occupational Expectations of Palestinian Students in Israel” (The British Journal of Sociology, 2003). In his current project, he is looking at the labor market prospects for Pakistani-Bangladeshi women in the U.K. and Muslim women in Israel.Patricia McManus is an Associate Professor of Sociology at Indiana University, Bloomington. Her research centers on gender and family inequality under advanced capitalism. She will spend 2003–2004 in Berlin at the Max Planck Institute’s Center for the Study of Sociology and the Life Course, where she will study welfare state policy and married women’s work careers in the United States, Germany, and Great Britain. Current projects also include a study of the impact of residential mobility on gender inequality within households (with Claudia Geist), and a cross-national comparison of the wage penalties for motherhood in the United States and Germany (with Markus Gangl).Stephen L. Morgan is an Associate Professor of Sociology at Cornell University. His main areas of interest are social stratification, sociology of education, and methodology. Recent publications include “Modeling Preparatory Commitment and Non-Repeatable Decisions: Information Processing, Preference Formation and Educational Attainment” (Rationality and Society, 2002) and “Counterfactuals, Causal Effect Heterogeneity, and the Catholic School Effect on Learning” (Sociology of Education, 2001). His current projects include studies of black-white differences in educational achievement and changes in labor market inequality in the 1980s and 1990s.William R. Morgan is a Professor of Sociology at Cleveland State University. He has been studying and developing education in northern Nigeria over a period of 25 years. In Cleveland, he recently completed data collection for a seven-year study of the impact of the treatment and recovery process for cocaine-addicted women on their children’s development, sponsored by the National Institute on Drug Abuse. His new project is a pilot study of the peer recruitment method to deliver HIV/AIDS education to networks of high-risk adolescents and young women.Hiroshi Ono is an Assistant Professor at the European Institute of Japanese Studies, Stockholm School of Economics. He is interested in social stratification and inequality, and the sociology and economics of education, family, and work. Currently he is working on two projects. The first is examining Internet inequality in five countries, and the second is comparing human resource practices between foreign-owned versus domestic firms in Japan. His recent publications include “College Quality and Earnings in the Japanese Labor Market” (forthcoming, Industrial Relations), and “Gender and the Internet” (with Madeline Zavodny, Social Science Quarterly, 2003).Hyunjoon Park, a doctoral student in Sociology at the University of Wisconsin-Madison, is interested in social stratification, education, and health inequality with a particular focus on East Asian countries. His current project examines the process of the transition to adulthood among Japanese, Korean, and Taiwanese young people across several dimensions, including educational and occupational attainment, and family formation. Two forthcoming publications include “Intergenerational Social Mobility among Korean Men: In Comparative Perspective” (Research in Social Stratification and Mobility, 2003), and “Racial/Ethnic Differences in Voluntary and Involuntary Job Mobility among Young Men” (with Gary Sandefur, Social Science Research, 2003).Susan E. Short is an Associate Professor of Sociology and Associate Director of the Population Studies and Training Center at Brown University. She specializes in family sociology, social demography, and social inequality. Recent coauthored publications include “Use of Maternity Services in Rural China” (Population Studies, forthcoming); “Maternal Work and Time Spent in Child Care in China: A Multimethod Approach” (Population and Development Review, 2002); “China’s One-Child Policy and the Care of Children: An Analysis of Qualitative and Quantitative Data” (Social Forces, 2001); and “Birth Planning and Sterilization in China” (Population Studies, 2000). In on-going research, funded by the NICHD, she examines the consequences of China’s one-child policy for child well-being.Rongjun Sun is an Assistant Professor of Sociology at Cleveland State University. His research focuses on population aging, and family relations in both the United States and China. Recent publications include “Old Age Support in Urban China from both Parents’ and Children’s Perspectives” (Research on Aging, 2002) and “Community-Acquired Pneumonia in Older Veterans: Does the Pneumonia Prognosis Index Help?” (with Lona Mody and Suzanne Bradley, Journal of the American Geriatrics Society, 2002). He is currently studying the mortality of the oldest-old in China.Anchalee Varangrat is a Lecturer at the Institute for Population and Social Research, Mahidol University, Thailand. Her research focuses on family formation, population, and development. She is the author of Population Projection for Thailand, 2000–2025 (Thailand Ministry of Public Health and Mahidol University, 2003). Currently, she is working on a project sponsored by the Wellcome Trust on factors affecting Thai marriage patterns.Regina E. Werum is Associate Professor of Sociology at Emory University. Her research focuses on educational inequality from comparative historical and international perspectives. Recent publications include “Warehousing the Unemployed? Federal Job Training Programs in the Depression-Era South” (American Journal of Education, 2001), and a forthcoming chapter with B. Powell and L. Steelman titled, “Macro Causes, Micro Effects: Linking Public Policy, Family Structure, and Educational Outcomes” (in After the Bell: Educational Solutions Outside of School, edited by D. Conley). Currently, she is working on a project sponsored by the NAE/Spencer Foundation and NSF that investigates cross-cultural differences in how social capital affects academic outcomes.Raymond Sin-Kwok Wong is a Professor of Sociology at the University of California, Santa Barbara. His research interests include inequality and stratification, sociology of education, quantitative methodology, urban poverty, and economic sociology, particularly Chinese entrepreneurship in East Asia. His recent publications include “Multidimensional Association Models: A Multilinear Approach” (Sociological Methods & Research, 2001), “Occupational Attainment in Eastern Europe Under Socialism” (Research in Social Stratification and Mobility, 2002), and “Chinese Business Firms and Business Entrepreneurs in Hong Kong” (De-Essentializing Capitalism: Chinese Enterprise, Transnationalism, and Identity, edited by Edmund Terence Gomez and Hsin-Huang Michael Hsiao, 2003).Gad Yair is a Senior Lecturer at the Department of Sociology and Anthropology at the Hebrew University of Jerusalem. His research interests include the sociology of schools and schooling, organizational theory, the sociology of learning, sociological theory and its history, and the theory-methodology nexus. Recent relevant publications are “Educational Battlefields in America: The Tug-of-War over Students’ Engagement With Instruction” (Sociology of Education, 2000) and “Decisive Moments and Key Experiences: Expanding Paradigmatic Boundaries in the Study of School Effects” in The International Handbook on the Sociology of Education: An International Assessment of New Research and Theory, 2003).

Details

Inequality Across Societies: Families, Schools and Persisting Stratification
Type: Book
ISBN: 978-0-76231-061-6

Abstract

Details

Research-practice Partnerships for School Improvement: The Learning Schools Model
Type: Book
ISBN: 978-1-78973-571-0

Abstract

Details

A Developmental and Negotiated Approach to School Self-Evaluation
Type: Book
ISBN: 978-1-78190-704-7

Abstract

Details

Research-practice Partnerships for School Improvement: The Learning Schools Model
Type: Book
ISBN: 978-1-78973-571-0

Article
Publication date: 1 June 2005

Li‐teh Sun

Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American…

Abstract

Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American preemptive invasion and occupation of Afghanistan and Iraq and the subsequent prisoner abuse, such an existence seems to be farther and farther away from reality. The purpose of this work is to stop this dangerous trend by promoting justice, love, and peace through a change of the paradigm that is inconsistent with justice, love, and peace. The strong paradigm that created the strong nation like the U.S. and the strong man like George W. Bush have been the culprit, rather than the contributor, of the above three universal ideals. Thus, rather than justice, love, and peace, the strong paradigm resulted in in justice, hatred, and violence. In order to remove these three and related evils, what the world needs in the beginning of the third millenium is the weak paradigm. Through the acceptance of the latter paradigm, the golden mean or middle paradigm can be formulated, which is a synergy of the weak and the strong paradigm. In order to understand properly the meaning of these paradigms, however, some digression appears necessary.

Details

International Journal of Sociology and Social Policy, vol. 25 no. 6/7
Type: Research Article
ISSN: 0144-333X

Keywords

Article
Publication date: 3 August 2021

Aaron van Klyton, Juan-Fernando Tavera-Mesias and Wilson Castaño-Muñoz

The research examines the simultaneous processes of value co-creation and value co-destruction in the implementation of a mobile banking application in rural Colombia. Rural…

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Abstract

Purpose

The research examines the simultaneous processes of value co-creation and value co-destruction in the implementation of a mobile banking application in rural Colombia. Rural communities experience digital and financial deficits and often become the object of technology-based initiatives. In the town, vulnerable female heads of household received a government subsidy through a mobile app, becoming an experimental group for this government–private bank collaboration. In an effort to create the first cashless society in Colombia, the bank engaged the entire town and local government to create a service ecosystem, constituted by operant resources.

Design/methodology/approach

This study uses a qualitative, ethnographic approach to investigate the experiences of stakeholders in engaging with a mobile banking app. The empirical data is drawn from 34 interviews, representing different layers of this service ecosystem. The study identified and analysed actor engagement behaviours that occurred in the micro-, meso-, macro- and meta-layers of this ecosystem that shaped the perception and usage of mobile payments and digital money for rural consumers.

Findings

The study found that simultaneous manifestations of the co-creation and co-destruction of value present in different layers ultimately diminished the value proposition for this digital money system. We shed light on how actor engagement transitions across different layers of the ecosystem and that negative interactions in the meta-layer of the ecosystem can affect perceptions of value in the micro-layer.

Originality/value

This study has contributed to the service literature by integrating epistemological cultural theory into value co-creation and co-destruction construct. In doing so, we provide a broader context for understanding how actor engagement can negatively impact on the value creation process and offer a meaningful contribution to the development of midrange theory of the value creation process.

Details

Information Technology & People, vol. 35 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

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