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It is a matter of common knowledge that beer, in its several varieties, is by no means the same thing to‐day as it was a generation or less ago; the progress of chemical and biological knowledge on the one hand, and the keenness of competition on the other, have led to great alterations both in the materials used in its production and the methods by which it is produced. Exact or reliable knowledge about this, however, is far from being common; vehement assertions are made that all or almost all the changes are for the better, and also that beer is now a manufactured chemical product of deleterious nature, in which little or nothing of genuine material is used. Such statements are rendered unacceptable by the existence of self‐interest on one side and prejudice on the other. A short account of some of the facts concerned may, therefore, be of service.

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy companies will be most affected by transactions within the new economy, and this leads to both problems and possibilities. The paper has identified three major ways in which these old economy companies are attempting to integrate the new economy as a development of their current business – treating the Net as an extension of their normal service, using the Net to expand and improve their current co‐makership relationship with suppliers, and a step‐back‐and‐reflect approach to assess how the Internet might affect their business.

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are examined. It is argued that the medium and large old economy companies will be most affected by transactions within the new economy, and this leads to both problems and possibilities. The paper has identified three major ways in which these old economy companies are attempting to integrate the new economy as a development of their current business – treating the net as an extension of their normal service, using the net to expand and improve their current co‐makership relationship with suppliers, and a step‐back‐and‐reflect approach to assess how the Internet might affect their business.

The UK government has taken the lead in accelerating the capacity of higher education to engage with sustainability accounting and adopting a novel systematic approach toward a collective implementation of and contribution to Sustainable Development Goals (SDGs). The UN SDG 16 “Peace, Justice & Strong Institutions” promotes the (re)building of effective and accountable institutions. In line with the institutional logics metatheory, we provide empirical evidence on how the alignment between social mechanisms alongside the reputation of higher education institutions (HEIs) and SDGs on transparent and responsible service (SDG 16) affect the students' overall experience. Using a sample of 142 UK HEIs, interpretative content analysis and ordinary least squares, the results show that integrating HEIs' responsible-oriented research agenda proactively with high sustainability reputation adds significantly to greater student satisfaction.

This deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the current emphasis on “points scoring” is detracting from the fundamentals of quality management.

This chapter is devoted to sustainable human resource management that leads to sustainable competitiveness. It features the ways human resources can be managed to carry out sustainable goals and the impact of sustainability on employees' attitudes and behaviours. The aim of this study is to explore the complex objectives of sustainability and human resource management and empirically investigate the dynamic relationship between human resources in science and technology and sustainable competitiveness in the case of 35 European countries. Our contribution emphasizes this interrelationship and its causality. For this research, we applied a vector auto-regression (VAR) model, and the Granger causality method to examine the relationship between human resources in science and technology and sustainable competitiveness. A panel data included 314 observations between 2012 and 2021. The panel VAR for analysing the impulse response function was enriched with the 5% and 95%, using Monte Carlo simulations. The research results revealed bidirectional causality in the European countries between human resources in science and technology and sustainable competitiveness. Human resources in science and technology trigger sustainable competitiveness and vice versa. As an element of originality, our study demonstrates that human resources in science and technology contribute to sustainable performance, and, on the other hand, a more competitive and sustainable environment contributes to the development of human resources in science and technology. Thus, the chapter outlines the role of human resources in science and technology with regard to sustainable human resource management (HRM), and how to navigate these objectives so that they can positively influence sustainable competitiveness.

Social capital, according to Pierre Bourdieu, is “the sum of the resources, actual or virtual, that accrue to an individual or a group by virtue of possessing a durable network of more or less institutionalized relationships of mutual acquaintance and recognition” (Bourdieu & Wacquant, 1992, p. 119). Robert D. Putnam (1993) agrees, characterizing social capital as predominantly in the nature of a public good. Ongoing global economic events have highlighted some of the weaknesses of free market capitalism. It is being suggested that social enterprises with their efforts to blend societal objectives and economic efficiency can play a role of catalysts in accomplishing this equilibrium. Given their positioning toward meeting dual goals rather than merely maximizing profit, social enterprises can function in zones where there are insufficient inducements for private sector activity. Thereby social enterprises fill the hiatus between the state and market provision. This chapter aims to conceptualize the process of innovation and the potential influence of social capital on social enterprises. Value created by a social enterprise emphasizes the importance of sharing benefits among its stakeholders. This chapter examines the ways in which social enterprises co-create value for society and how social enterprises inherit, generate and invest in social capital.

This paper explores, using five case histories, the reasons why organisations and their management remain immune to the need to improve the quality of their product and service offerings. It is argued that the main reasons why a less than positive attitude to quality exists include: management are not familiar with the fundamentals of quality management; the cash rich nature of the business operation nullifies the need to make improvements; there are no strong external change agents for improvement; and competition is weak or non‐existent. The paper explores some potential countermeasures to this type of situation.

The foundations of quality management have been laid throughout the history of civilization. Since the dawn of industrialization, as a consequence of an increasing division of labor, the approach has evolved dramatically in terms of analytical tools and organizational practices. This evolution is outlined in this chapter. Starting from an overview of the different possible meanings of quality, the phases characterizing modern quality management (e.g., quality control, quality assurance, etc.) are described. Geopolitical and macroeconomic considerations are factored in to account for an uneven development across countries (e.g., Japan vs US). A general trajectory is traced as the scope of quality has constantly broadened to encompass not only the product, but also interorganizational processes and the impact on the environment and the society of the company activities. Against this backdrop, the current phase is seen as a polarization between a “classic” engineering approach and a more holistic view, questioning the same boundaries of the discipline.

This paper presents the main findings of an empirical study that investigates the effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001 certified small and medium‐sized enterprises (SME) in Trinidad and Tobago (T&T).

The study adopted an ethnographic research approach, and used the analytic hierarchy process (AHP) to determine the extent to which these criteria were implemented at the point of ISO 9001 certification. By complementing the literature review, a hierarchy framework of TQM implementation via ISO 9001 was developed. The framework comprised three levels of criteria, sub‐criteria and elements which determine the effectiveness of TQM implementation in SME. Inputs from 16 evaluators including senior executives and representatives from the studied companies were invited. The combined opinions from evaluators were used to identify and prioritize these criteria and components.

The results showed that the “soft” criteria were implemented less than the “hard” criteria in SME. The AHP findings supplement the body of knowledge existing in compliance requirements of ISO 9001 and provide insights on how SME perceive the importance of “soft” versus “hard” criteria in TQM implementation. These findings highlight the need to align SMEs' prevailing quality culture with top management and considers it as one of the focal compliance requirements for future revisions of the ISO 9001:2000 Standard.

Because of the ethnographic nature of the study, it was possible to obtain data from only four SME.

SME in T&T may apply the findings of the empirical research to design, implement and continually improve their quality management system

This paper makes a contribution to the body of knowledge in the field of quality management in a region where such work is limited. It adds value by empirically measures TQM implementation by determining the extent to which its criteria is implemented in ISO 9001 certified SME.