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Article
Publication date: 12 October 2012

Allen Foster and Christine Urquhart

This paper aims to report on a project aimed at moving Foster's nonlinear model of information seeking behaviour forwards from an empirically based model focused on one…

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1328

Abstract

Purpose

This paper aims to report on a project aimed at moving Foster's nonlinear model of information seeking behaviour forwards from an empirically based model focused on one setting and towards one that is robustly transferable and enables testing of the model in other information‐seeking situations.

Design/methodology/approach

The method utilised recoding of the original dataset, comparison of code decisions, and testing of the code book on a second dataset.

Findings

The results of the coding confirm the structure and interactions in version one of the model. The dynamic and nonlinear nature of information seeking is confirmed, as are the core processes and contextual dimensions of the original model with some extension and refinement of coding.

Practical implications

Changes to the model include new scales of extent and intensity, refinement of code descriptions, and extension of some elements to include multidisciplinary theories. Collectively these changes enable testing of the model in other information situations and opportunities for further research.

Originality/value

The results incorporate a number of enhancements that have been developed since the original Foster model was created; cognitive dimensions relating to personality and learning are enhanced and the codes essential to the revised Foster model are described along with a code book. The paper concludes by highlighting areas for further research.

Details

Journal of Documentation, vol. 68 no. 6
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 7 October 2014

Allen Edward Foster and David Ellis

– The purpose of this paper is to explore the concept of serendipity and approaches to its study particularly in relation to information studies.

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1629

Abstract

Purpose

The purpose of this paper is to explore the concept of serendipity and approaches to its study particularly in relation to information studies.

Design/methodology/approach

The origins of the term serendipity are described and its elaboration as an exploratory and explanatory concept in science and the social sciences are outlined. The distinction between serendipity and serendipity pattern is explained and theoretical and empirical studies of both serendipity and the serendipity patterns are explored. The relationship between information encountering is described. Empirical studies of serendipity using Citation Classics and other research approaches in information studies are described.

Findings

The discrepancy between occurrences of serendipity in studies using Citation Classics and reported serendipity in philosophy of science, research anecdotes, information encountering and information seeking by inter-disciplinary researchers is highlighted. A comparison between a process model of serendipity and serendipity as an emergent behavioural characteristic are indicates directions for future research.

Originality/value

The paper provides and original synthesis of the theoretical and empirical literature on serendipity with particular reference to work in information studies and an indication of the methodological difficulties involved in its study.

Details

Journal of Documentation, vol. 70 no. 6
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 8 April 2019

Raechel Johns and Janet Davey

The purpose of this study is to identify the role of mediators in supporting value co-creation for vulnerable consumers in a service context. The authors propose that in…

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1518

Abstract

Purpose

The purpose of this study is to identify the role of mediators in supporting value co-creation for vulnerable consumers in a service context. The authors propose that in transformative services, the roles of actor mediators facilitate control and empowerment for the vulnerable consumer – labelling these transformative service mediators (TSMs).

Design/methodology/approach

The authors develop a theoretical framework for the activities of mediators in value co-creation considering the interrelationships of vulnerability, structure and agency. The authors then use Prahalad and Ramaswamy’s DART (Dialogue, Access, Risk Assessment and Transparency) model as the integrating framework to describe the TSM roles in the context of the foster care service ecosystem.

Findings

The authors introduce a future research agenda regarding TSM roles in transformational service experiences and value co-creation with vulnerable consumers. Service researchers and providers are encouraged to explore effective training and motivation of TSMs.

Research limitations/implications

Understanding value co-creation for vulnerable consumers is an emerging area in service research. The TSM concept introduces a new approach to explore how value co-creation and transformative outcomes can be enhanced in service contexts where consumers experience vulnerability.

Practical implications

This paper presents an agenda for future research. The outcomes of future research based on TSM roles may help guide service providers in identifying opportunities for enhancing well-being and reducing vulnerability in service delivery.

Originality/value

This paper suggests that exploring the role of TSMs in the service process offers new insights into reducing vulnerability in service relationships.

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Article
Publication date: 30 November 2010

Allen Foster, Kirsten Ferguson‐Boucher and Judith Broady‐Preston

This paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a

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1412

Abstract

Purpose

This paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a recent conceptual model developed by Foster and Ferguson‐Boucher at Aberystwyth University.

Design/methodology/approach

Building on Foster and Ferguson‐Boucher's conceptual model the paper reports on a tripartite approach applying information behaviour, records management and organization behaviour theory that is used to develop an analytical tool to measure information and process in organizations.

Findings

The study identified compatibility between the principles identified in the Foster Ferguson‐Boucher (FFB) model and the principles associated with the balanced scorecard (BSC) technique and Broady‐Preston's earlier work. Bringing together the FFB model and the BSC technique the resulting matrix, the Information Situation Scorecard, permits the assessment of information agent roles in the context of some accepted strategic measures while also reflecting the different emphasis that information and behaviour require.

Originality/value

Building on analysis of earlier work, and adapting the principles of the balanced scorecard this paper offers a holistic evaluation of information situations that encompass information behaviour, organization behaviour and records management within a single evaluative framework.

Details

Performance Measurement and Metrics, vol. 11 no. 3
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 11 March 2004

Joao Pedro Couto and Jose Cabral Vieira

This paper examines the effect of national culture on the process of innovation and research and development activities in the subsidiaries of multinational companies. For…

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474

Abstract

This paper examines the effect of national culture on the process of innovation and research and development activities in the subsidiaries of multinational companies. For this purpose, we use a sample of 222 subsidiaries for five European countries. The paper has drawn up two important findings. Firstly, cultural dimensions such as individualism, masculinity, power distance and uncertainty avoidance influence research and development activities of the subsidiaries. Secondly, the type of management model, defined according to the location of the parent company, influence the organization of the research and development activities.

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Multinational Business Review, vol. 12 no. 1
Type: Research Article
ISSN: 1525-383X

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Article
Publication date: 1 August 1905

Less than half a century ago almost the entire population of the United States lived upon food that was home‐grown and home‐prepared. With the exception of a few articles…

Abstract

Less than half a century ago almost the entire population of the United States lived upon food that was home‐grown and home‐prepared. With the exception of a few articles requiring a different climate than our own for their production, such as coffee, tea, sugar, spices, and chocolate, the inhabitants of the country lived exclusively upon food of their own producing, while the dealers of the city were supplied with the products of the neighbouring farms. Provisions of all kinds were supplied in an unprepared condition, and their preservation or preparation for the table was accomplished at the home.

Details

British Food Journal, vol. 7 no. 8
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 December 1998

Philippa Levy and Allen Foster

This paper discusses key themes from British Library funded research carried out between 1995 and 1997 into electronic communication in academic libraries in the UK. The…

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1426

Abstract

This paper discusses key themes from British Library funded research carried out between 1995 and 1997 into electronic communication in academic libraries in the UK. The research focused in particular on the intra‐organisational use of electronic mail (email) ± that is, on its use by colleagues within the same library organisation for internal activities and collaborative work. The main features of current practice in email use in academic libraries are outlined, and, drawing on experience in the sector and on pointers from the literature, the paper discusses a number of issues of relevance to developing effective network communities in information services.

Details

Journal of Documentation, vol. 54 no. 5
Type: Research Article
ISSN: 0022-0418

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Book part
Publication date: 30 September 2014

Shiyi Chen and Buhong Zheng

This paper applies a recently developed method of ranking socioeconomic inequality in health to ranking U.S. happiness from 1994 to 2012 using the GSS data. We also…

Abstract

This paper applies a recently developed method of ranking socioeconomic inequality in health to ranking U.S. happiness from 1994 to 2012 using the GSS data. We also compare happiness between subgroups as decomposed by gender, race, and age. We establish and test a monotone condition of happiness – a richer person is likely to be happier. Under the monotone condition, standard tools of welfare and inequality ranking can be applied straightforwardly.

Details

Economic Well-Being and Inequality: Papers from the Fifth ECINEQ Meeting
Type: Book
ISBN: 978-1-78350-556-2

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Book part
Publication date: 7 June 2010

Tyler G. Okimoto, Michael Wenzel and Michael J. Platow

Purpose – To develop a new model of restorative reparation that attempts to capture the dynamic role of shared identity perceptions.Design/methodology/approach – Drawing…

Abstract

Purpose – To develop a new model of restorative reparation that attempts to capture the dynamic role of shared identity perceptions.

Design/methodology/approach – Drawing on recent advances in restorative justice theory (Wenzel, Okimoto, Feather, & Platow, 2008), we explore the theoretical proposition that a greater understanding of the identity relations between victims, offenders, and the groups in which they are embedded is key to understanding a victim's underlying motives toward justice, and thus, predicting when victims will react favorably to restorative justice processes and prefer them over traditional retributive justice interventions.

Findings – We argue that a perceived shared identity between the victim and the offender determines the extent to which the victim understands the transgression as requiring a revalidation of the rules, values, or morals undermined by the offense. Moreover, we propose that these identity relations are dynamic in that they both affect and are affected by the experience of injustice. Thus, identity is also shaped by the transgression itself through, inter alia, processes associated with positive social identity maintenance. Importantly, these shifts in identity determine how injustice victims are likely to respond to constructive approaches to conflict resolution such as restorative justice.

Originality/value – We offer a series of testable hypotheses aimed at engendering future research in the domain of constructive justice restoration in groups. Moreover, this work suggests that to develop effective resolution strategies, we must consider how an injustice event shapes the relations between the affected parties over time rather than simply assuming identity relations are static.

Details

Fairness and Groups
Type: Book
ISBN: 978-0-85724-162-7

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Article
Publication date: 31 December 2015

Yosef Solomon and Jenny Bronstein

The purpose of this paper is to investigate the role of serendipity in legal information seeking behavior of family law advocates, whom act in a challenging information…

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1277

Abstract

Purpose

The purpose of this paper is to investigate the role of serendipity in legal information seeking behavior of family law advocates, whom act in a challenging information environment that lacks published court rulings.

Design/methodology/approach

A quantitative research using a web-based structured questionnaire, among Israeli family law advocates. Single stage systematic sampling, with random starting point and no recurring pattern of each sixth family law advocate on the Israel Bar Advocates List, was applied. Data from 135 Israeli family law advocates were used for analysis.

Findings

Electronic information sources were found as most serendipitous; family law advocates were identified as super encounterers; four types of professional background concerns and seven legal professional contributions of the unexpected encounters with court rulings, were identified. Furthermore, findings support several frameworks presented on earlier information encounter literature.

Research limitations/implications

Data absence on demographic and professional variables distributions of Israeli family law advocates was a limiting factor, compensated by the systematic sampling method used, thus can be regarded to reflect the views of the entire study population. Surveys’ reliance on self-reporting recalls of serendipitous events is also a limiting factor, though predicted and acceptable in this matter since chance encounters occur unexpectedly and are complex to capture.

Practical implications

Chance encounters may expose lawyers to meaningful information it is unlikely they were able to find because its limited publication, and assist them keep up with current law for better serves their clients.

Originality/value

The study augments the current empirically based knowledge on serendipity and provides insights into legal information chance encounters among a little-studied group of knowledge workers: family law advocates.

Details

Aslib Journal of Information Management, vol. 68 no. 1
Type: Research Article
ISSN: 2050-3806

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