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Article
Publication date: 29 November 2018

Meryem Uluskan and A. Blanton Godfrey

The purpose of this paper is to develop a supply chain management framework covering different business environment levels, that is, macro, micro and supply chain levels…

Abstract

Purpose

The purpose of this paper is to develop a supply chain management framework covering different business environment levels, that is, macro, micro and supply chain levels, and also to evaluate Haiti vs China as apparel-sourcing partners by assessing macro-level, supply-chain-level and micro-level environments from the US apparel buyers’ perspective.

Design/methodology/approach

In order to achieve this, first, a framework covering these business environment levels was developed and tested through path analysis. Prior to path analysis exploratory factor analysis was conducted to verify proposed factor structures. Data were collected using face-to-face interviews with a sample of 41 apparel companies that operate in the USA and source from China and Haiti.

Findings

This study found that both supply-chain-level and micro-level environments positively impact global supply chain performance. Supply-chain-level also has a direct effect on micro-level environment and macro-level environment has only a direct effect on supply-chain-level environment. Interviews and discussions based on this framework indicate that Haiti’s proximity to the USA, price, low-wage rates, small-order sourcing opportunities and good basic sewing skills are among Haiti’s strengths.

Originality/value

This study is unique in developing a multi-level environment framework for supply chain management and in comparing Haiti and China in terms of their supply chains to evaluate the potential competitiveness of Haitian apparel supply chain.

Details

Benchmarking: An International Journal, vol. 25 no. 8
Type: Research Article
ISSN: 1463-5771

Keywords

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Article
Publication date: 15 July 2019

Zahra Saki, Marguerite Moore, Ivan Kandilov, Lori Rothenberg and A. Blanton Godfrey

The purpose of this study is to identify US textile and apparel (TAP) products and categories that demonstrate export comparative advantage and their respective country…

Abstract

Purpose

The purpose of this study is to identify US textile and apparel (TAP) products and categories that demonstrate export comparative advantage and their respective country destinations.

Design/methodology/approach

Revealed comparative advantage (RCA) and normalized revealed comparative advantage (NRCA) in the long term (1996-2016) and short term (2010-2016) using two-digit Harmonized Commodity Description and Coding System codes (HS codes) provide an insight into export advantage of TAP products. Non-parametric rank correlation (i.e. Spearman rank correlation) tests consistency between RCA and NRCA. Subsequently, NRCA using four-digit HS codes identify textile sub-categories with export comparative advantage. Bilateral trade data identify export destinations for sub-categories that indicate US export comparative advantage in the short term.

Findings

Aggregated product-level comparison of RCA and NRCA ranking indicates a consistent positive correlation between the two indices. The disaggregated findings reveal cotton fiber HS5201, artificial filament tow HS5502, non-wovens HS5603, cotton yarn HS5205, carpet and other floor coverings HS5703 and worn clothing HS6309 as sources of US TAP export advantage.

Originality/value

This research provides a comprehensive, current analysis of the US competitive position within the TAP global environment. Incorporation of NRCA into the study’s design demonstrates the flexibility of this measure in a new industry context.

Details

Competitiveness Review: An International Business Journal , vol. 29 no. 4
Type: Research Article
ISSN: 1059-5422

Keywords

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Article
Publication date: 11 January 2016

Meryem Uluskan, Jeffrey A. Joines and A. Blanton Godfrey

This study aims to provide a comprehensive insight into the role of the quality management (QM) systems in international suppliers (e.g. ISO, Total Quality Management…

Abstract

Purpose

This study aims to provide a comprehensive insight into the role of the quality management (QM) systems in international suppliers (e.g. ISO, Total Quality Management, Lean and Six Sigma) on outsourcing decisions of buyer companies with regard to reshoring activities.

Design/methodology/approach

By the means of a comprehensive survey data collected within USA textile and apparel industry, the authors identify four quality factors and compare these factors for international and domestic suppliers by the means of linear discriminant analysis (LDA) and consequently define a reshore vector. Next, the most-effective QM system within international suppliers is analyzed by the means of a new application based on LDA.

Findings

The results reveal that international suppliers perform worse for all quality factors compared to domestic USA suppliers, which may leave the door open for reshoring activities. Furthermore, it is shown that Lean and Six Sigma within international suppliers lead to superior levels of quality because they are aligned along the most opposite directions against reshore vector. Therefore, it is claimed that Lean and Six Sigma within the international suppliers can inhibit reshoring activities of US companies.

Practical implications

The willingness of US textile companies to assist their international suppliers and the challenges on this subject are discussed on the basis that supplier development (or quality management) programs can be strong alternatives to reshoring activities.

Originality/value

QM systems in suppliers are analyzed with a new method within a new context based on reshore phenomenon, which provides an essential point of view for academic and industrial environments.

Details

Supply Chain Management: An International Journal, vol. 21 no. 1
Type: Research Article
ISSN: 1359-8546

Keywords

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Article
Publication date: 15 March 2013

Jaap van den Heuvel, Gerard C. Niemeijer and Ronald J.M.M. Does

Current health care quality performance indicators appear to be inadequate to inform the public to make the right choices. The aim of this paper is to define a framework…

Abstract

Purpose

Current health care quality performance indicators appear to be inadequate to inform the public to make the right choices. The aim of this paper is to define a framework and an organizational setting in which valid and reliable healthcare information can be produced to inform the general public about healthcare quality.

Design/methodology/approach

To improve health care quality information, the paper explores the analogy between financial accounting, which aims to produce valid and reliable information to support companies informing their shareholders and stakeholders, and healthcare aiming to inform future patients about healthcare quality. Based on this analogy, the authors suggest a measurement framework and an organizational setting to produce healthcare information.

Findings

The authors suggest a five‐quality element framework to structure quality reporting. The authors also indicate the best way to report each type of quality, comparing performance indicators with certification/accreditation. Health gain is the most relevant quality indicator to inform the public, but this information is the most difficult to obtain. Finally, the organizational setting, comparable to financial accounting, required to provide valid, reliable and objective information on healthcare quality is described.

Practical implications

Framework elements should be tested in quantitative studies or case studies, such as a performance indicator's relative value compared to accreditation/ certification. There are, however, elements that can be implemented right away such as third party validation of healthcare information produced by healthcare institutions.

Originality/value

Given the money spent on healthcare worldwide, valid and reliable healthcare quality information's value can never be overestimated. It can justify delivering “expensive” healthcare, but also points the way to savings by stopping useless healthcare. Valid and reliable information puts the patient in the driver's seat and enables him or her to make the right decision when choosing their healthcare provider.

Details

International Journal of Health Care Quality Assurance, vol. 26 no. 3
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 4 July 2018

Leonardo Sedevich-Fons

Quality management is gradually becoming an area of interest among management accounting practitioners and scholars because of its significant effects on performance and…

Abstract

Purpose

Quality management is gradually becoming an area of interest among management accounting practitioners and scholars because of its significant effects on performance and increasing adoption by organizations. Therefore, the purpose of this paper is to explore the relationships between these two broad disciplines and provide guidelines for their joint consideration.

Design/methodology/approach

Two specific management innovations are analyzed in detail: strategic management accounting (SMA) and ISO 9000 quality management system (QMS). Such an analysis includes a literature review of both frameworks, the identification of benefits associated with their simultaneous application and the design of a comprehensive model integrating their individual principles.

Findings

It is concluded that these management schemes are compatible and complementary from a theoretical standpoint; and that, therefore, their combined implementation might help organizations improve overall performance. It is also argued here that their use in conjunction could facilitate the spread of SMA techniques and the full exploitation of QMSs.

Originality/value

A new management system proposing the incorporation of SMA tools into traditional QMSs is introduced, and some recommendations for its practical use are presented.

Details

Business Process Management Journal, vol. 24 no. 6
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 1 August 1996

March Laree Jacques

Examines the past and future of total quality management through observations contributed by senior leaders of the USA quality movement on the occasion of the 50th…

Abstract

Examines the past and future of total quality management through observations contributed by senior leaders of the USA quality movement on the occasion of the 50th anniversary of the American Society for Quality Control, the 40th anniversary of the European Organization for Quality and the 30th anniversary of the International Academy for Quality.

Details

The TQM Magazine, vol. 8 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

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Article
Publication date: 17 May 2013

Elmar Holschbach

The aim of this paper is to investigate to what extent buying companies use quality management (QM) practices for their externally sourced business services (BS) and if…

Abstract

Purpose

The aim of this paper is to investigate to what extent buying companies use quality management (QM) practices for their externally sourced business services (BS) and if differences between manufacturing and service as well as between large and small companies exist regarding their usage and effects.

Design/methodology/approach

The researcher collected data from a total of 252 companies using an online survey. Significant differences in the data were identified using the Mann‐Whitney‐U test.

Findings

The results show that significant differences exist in the adoption of QM practices for services and their effects on performance between manufacturing and service as well as large and small companies. Only minor differences could be detected, however, regarding barriers to QM implementation and its determinants.

Research limitations/implications

The findings cast doubt on the notion of universal applicability of QM and suggest taking contextual factors into account when examining QM.

Practical implications

The study indicates that QM for externally sourced BSs can have positive effects on the performance of the buying company. In contrast to QM for goods, manufacturers can learn from service providers in order to improve their QM for services.

Originality/value

This study fills a theoretical gap as previous literature has predominantly adopted the perspective of a goods or service provider and did not specifically address quality management for externally sourced services. The findings provide more insights into how manufacturing, service, large and small companies implement QM for externally purchased services. The results imply that the implementation of QM for these services without adjusting to contingent factors is fraught with risk.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 17 June 2019

Leonardo Sedevich-Fons

The purpose of this paper is to analyze the relationships between the ISO 9000 model and the accounts payable function, describe the potential benefits of their…

Abstract

Purpose

The purpose of this paper is to analyze the relationships between the ISO 9000 model and the accounts payable function, describe the potential benefits of their integration, evaluate their compatibility and propose a method for their amalgamation in practice.

Design/methodology/approach

After providing a theoretical framework on both the ISO 9000 model and the Accounts Payable function, the study emphasizes the need for their integration, identifies the links between them and proposes a model for their joint consideration.

Findings

The analysis highlights the importance of the Accounts Payable function in organizations and discloses its suitability to be included in the ISO 9000 model as any other organizational processes. The theoretical compatibility between the most basic accounting functions and quality management programs is explained in detail.

Originality/value

The study of the links and interactions between quality management and accounting is still a novel topic in academia and, therefore, the literature addressing this subject is still incipient.

Details

Business Process Management Journal, vol. 26 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 3 June 2014

Leonardo Sedevich-Fons

The purpose of this paper is to highlight the usefulness of financial information as a complementary tool for quality programs implemented in healthcare institutions and…

Abstract

Purpose

The purpose of this paper is to highlight the usefulness of financial information as a complementary tool for quality programs implemented in healthcare institutions and, subsequently, to introduce an approach to its systematic management.

Design/methodology/approach

This paper begins with a description of the current status of quality management in healthcare services, continues with a theoretical explanation of the importance of financial indicators for making decisions, and finishes with a practical example showing how to integrate financial data into healthcare quality programs.

Findings

Financial indicators play a key role in healthcare quality management systems (QMSs). These indicators can be managed jointly with traditional non-financial measures, through introducing minor adjustments to the ISO 9000 model.

Research limitations/implications

The approach presented in the second part of this paper was built based on theoretical arguments and on its use in industries other than healthcare. Hence, further research is needed to provide evidence of its practical application.

Originality/value

First, this work integrates disciplines which are usually managed separately, such as quality and accounting. Furthermore, it focusses on an industry such as healthcare, where QMSs are not highly developed.

Details

The TQM Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1754-2731

Keywords

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Article
Publication date: 1 January 2000

Joseph A. DeFeo

Think your company is too small to implement Six Sigma? Or that it doesn't have the statistical analytical capabilities, or that it doesn't produce products or services…

Abstract

Think your company is too small to implement Six Sigma? Or that it doesn't have the statistical analytical capabilities, or that it doesn't produce products or services suited to Six Sigma? Think again.

Details

Handbook of Business Strategy, vol. 1 no. 1
Type: Research Article
ISSN: 1077-5730

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