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ISO 9001 certification assures that a company employs a quality system, which provides trust for the customers but this system does not assure the quality of the products. It is then necessary to apply other methods and tools to achieve the demanded quality. This paper aims to propose a framework for combining ISO 9001 requirements with quality function deployment (QFD).

A theoretical framework is developed followed by an empirical application. The framework consists of three components: quality assurance items, critical operational functions, and requirements of the ISO 9001: 2000 quality management system. The framework is then applied in a company that produces surge arresters.

Main results indicate that the proposed framework may assist in developing products and prioritising quality assurance items, critical operational functions, and ISO 9001: 2000 requirements. The empirical application provided an effective case of QFD full usage. In addition, the application was useful to the company not only for achieving a better organizational quality structure, but also for recording company knowledge through QFD.

For more extensive empirical validation further replications among other samples are needed for external validation of the findings.

Although QFD is extensively explored in the literature, this paper is one of the few published studies that report and discuss the use of QFD with ISO 9001. In addition, the proposed framework may be useful for practitioners and academics, who deal with the subject of quality.

The purpose of this paper is to present an overall review of quality function deployment (QFD) in the past nearly 30 years; to clarify widespread misperceptions about QFD; to adapt its use to the product development model of contract manufacturing; and to simplify the complexity of QFD and effectively integrate its contents.

This paper adopts “action research” (AR) as its research methodology. The action research was conducted using a “research/consultant strategy” in a series of projects of collaboration with contract manufacturing companies.

The paper corrects widespread misperceptions about QFD, and adapts QFD to a specific product development model.

The paper uses a participatory and interpretive approach to develop and explain the new QFD model, but the authors are restricted by the highly confidential nature of the R&D information, and not authorized to publish actual case study data. The research value lies in the discussion of quality deployment and narrowly defined QFD, and the focus on comprehensive reorganization of the QFD structure on which there have been very few English‐language publications.

The paper makes an adaptation of QFD so that it can be effectively used in contract manufacturing in a suitable form for modern supply chain. The paper also clarifies how QFD can be implemented by a systems approach, rather than a project approach.

The paper simplifies the complexity of QFD and effectively integrates its contents through the proposition of a quality deployment system and a quality assurance system. The distinguishing features of the former reside in five main differences from the original quality deployment system. The latter is subdivided into 17 subsystems, which form the design framework for quality assurance activities.

The author aims to review the fundamental concept of quality function deployment and to discuss the facts that the road to success for new product development is the identification of customers' requirements and their conversion into engineering design requirements. Thereafter, the author seeks to present an in‐depth review of the subject and to study five new cases on the topic of quality function deployment.

The paper discusses the key elements of quality function deployment and the fact that the vision for the development of a comprehensive quality system can be built on the principles of quality function deployment taking customer requirements into consideration and relating them to design requirements.

To make the product development task successful and bring competitive advantages to the core business, management must be committed to the needs of customers through marketing surveys and implementing these in the process of product development by converting them into engineering design requirements.

This article reviews quality function deployment and its extensions such as fuzzy QFD, AHP and QFD, statistically extended QFD, dynamic QFD, and other extensions. In addition, cases covering the topics of a ship of quality, cost‐design parameter modeling, an enhanced version of quality function development, financial factors and uncertainties in the product design process with fuzzy formulation, and a model for prioritizing and designing rule changes for the game of soccer, are also reviewed.

The paper seeks to give some reviews of quality function deployment and by using a systems thinking perspective to show how QFD can be a useful and profit‐making tool for business decision making in general.

In order to show that QFD is a tool that brings profit to the organization the paper has designed various loops using systems thinking perspectives and fundamentals theorems for discussion purposes and facts verification.

The task of successful product development must encompass the management commitment in giving value to the voice of the customer by using quality function deployment. This is because this quality function tool can make a significant contribution to business success through profit generation and competiveness enhancement.

This research helps the pros and cons of quality function deployment in getting a better understanding and usefulness of the QFD.

This paper helps management in getting a better understanding of the quality function deployment, its power of profit‐making and productivity enhancement and the role that systems thinking can have in better describing the problem to the middle and top management.

The national logistics policy report published by Ministry of Land, Infrastructure and Tourism in 2011 proposes to establish international logistics strategy teams in 10 different regions around Japan to satisfy the increasing demand for advance transportation infrastructure and stay competitive in Asia Pacific. The globalization of world economies creates many opportunities as well as challenges for international logistics companies to gain more business chances in this changing environment. The purpose of this paper is to improve service quality of international logistics companies and explores the quality function deployment in terms of quality evaluation method. The logistics service is particularly characterized by offering a series of transport solution and including other logistics activities. The major customers of the logistics services are the industrial clients. The customer satisfaction is key managerial mission since the competitiveness is a growing issue in this industry. The quality function deployment is one of the unique procedures to expose the requirements of customer and transform them into managerial tasks by cross correlation analysis between requirements and technical measures. The empirical study is performed to investigate service quality of the logistics industry by focusing on a group of leading logistics companies.

Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly deployed throughout the design, build and delivery of a new product, whether it be assembled, processed, serviced, or even software, and to improve the product development process itself. This paper describes the evolution of the method, its current best practice, and proposals for future direction, not only to log its history and key players correctly, but also to convey the richness and depth of the applications throughout multiple industries.

Discusses the quality strategy deployment (QSD) processes, and addresses how service organizations identify customers’ needs in relation to the development of viable strategies and deployment of quality services using the quality function deployment (QFD) and the hoshin kanri techniques. An integrated QFD/hoshin approach is proposed to help develop viable strategies and attain service quality deployment. An implementation case of the approach is presented based on a recent QSD study in a typical engineering service organization – the Manufacturing Engineering Laboratory (MEL) of City University of Hong Kong. Incorporating the findings of the study, this paper sets forth the identification of the voice of customers (VOC), the building of a house of quality (HOQ), and the deployment of organizational strategies. Besides, a generic 13‐step guideline of QSD process is elaborated for assisting service organizations to attain continuous performance improvement. Effective implementation of the QFD/hoshin guideline and monitoring the QSD process must garner organizational support and commitment.

This paper aims to address the capability of reliability‐centered maintenance (RCM), which is a preventive maintenance design tool.

A model named Plant Function Deployment (PFD) is developed, in which the methodology of quality function deployment (QFD) is added to RCM to improve RCM capability in preserving the functions of the plants.

The objective of preserving the plant functions with least resources, in RCM, is attained more efficiently if the methodology of QFD is added to RCM.

PFD is a model for designing a preventive maintenance program which uses RCM and QFD methodologies. PFD organizes all the important data and information, gathered by RCM, in a matrix chart named The House of Quality. This chart gives a compact and detailed picture of all the relationships between the failure modes and functions of the plant, with logical numerical measures, for evaluating the degree of importance of the failure modes for receiving preventive maintenance tasks. In PFD the maintenance engineers use the information contained in the House of Quality to select preventive maintenance tasks and their frequencies. This causes the designed preventive maintenance program to approach more closely the optimal program with the objective of preserving the plant functions with least resources.

In comparison with RCM, PFD provides additional valuable information about failure modes, in a compact form, which can be used by the maintenance design engineers when they are trying to select the best preventive maintenance tasks for the plants.

Quality function deployment (QFD) is a design management tool to enhance the quality aspect of products and services as well as to increase customer satisfaction. This paper describes the concept and technique of QFD as applied to the construction industry with special focus on a low‐cost housing scheme. The benefits of QFD on the aspects of reliability in quality, cost and time for low‐cost housing from the customers’ viewpoint are also presented.

Explores the issue of software development process improvement. Total quality management (TQM) tools have been studied as possible means to improve the quality of the software that is becoming an important part of organizational processes. The TQM philosophy that has been so successfully applied in manufacturing holds that quality must be built into the production process and not inspected into the product. Given the complexity of modern software applications, the ability to move away from using testing and inspection as quality control methods is very attractive. Examines the current literature on software development process improvement. Particular attention is paid to how customer requirements are gathered and translated into system requirements. Finds that current methods for requirements definition do not provide a formal means to deploy the “voice of the customer” into system specifications. Further, finds after a review, that current software quality function deployment (QFD) methods suffer from a number of shortcomings. Proposes a four‐stage model for performing software‐oriented QFD to address these significant problems.