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Article
Publication date: 1 August 1999

Jeonpyo Noh and James A. Fitzsimmons

A study of Korean service firms found that the level of information technology use is significantly related to the performance of the marketing function. Support was…

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Abstract

A study of Korean service firms found that the level of information technology use is significantly related to the performance of the marketing function. Support was lacking only for the categories of “use of outside database” and “networking between mainframe computer and PCs.” In addition, the form of information technology use is significant in its contribution to the performance of the marketing function. This study supports the argument that benefits of information technology investment can be identified. Furthermore, there is evidence of a time lag in the payoffs from information technology, because the benefits of connectivity have not yet been realized.

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International Journal of Service Industry Management, vol. 10 no. 3
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 June 1999

Julian Warner

Information science has differentiated information technology from productive technology, but the common concept of technology remains largely unexplored. A view of…

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843

Abstract

Information science has differentiated information technology from productive technology, but the common concept of technology remains largely unexplored. A view of technology as a human construction, applied to productive technology, has begun to be developed to comprehend information technology. Information technology is regarded as a form of knowledge concerned with the transformation of signals from one form or medium into another. Analogous, although not identical, concepts of universality can be distinguished for both productive technology and for information technology. The steam engine has been regarded as a universal source of motive power and of the computer as a universal information machine. Universality helps account for the wide adoption of the steam engine and the computer. For both forms of technology, theoretical considerations related to universality and working constructions embodying universality have, in contrasting ways, been partly separate developments. Further possibilities offered by a view of information technologies as human constructions are indicated.

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Aslib Proceedings, vol. 51 no. 5
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 July 1987

Crumpton Farrell and Jae H. Song

Strategic uses of information technology focus on the improvement of customer/client services to increase the value of products, which in turn provides market power…

Abstract

Strategic uses of information technology focus on the improvement of customer/client services to increase the value of products, which in turn provides market power, enhancing profits. An external focus on customer/client services leads typically to higher revenues via product‐differentiation strategies, whereas the traditional data processing use of computers has been applied mainly to reduce costs. The leadership and expertise of modern management are necessary to shift emphasis to applications of information technology. Strategic opportunities are in (a) helping buyers, suppliers and consumers to improve the purchasing, supplying, using, maintaining, and replacing products or services, (b) introduction of new products or services based on surplus market information plus information processing capability, and (c) changing the public's ability to use information technology and providing new ways to serve customers.

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Industrial Management & Data Systems, vol. 87 no. 7/8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 February 1998

Abbas N. Azad, Alton S. Erdem and Naveed Saleem

Information technology can play a strategic role at micro as well as at macro — organizational and national‐levels. Developed countries have extensively benefitted from…

Abstract

Information technology can play a strategic role at micro as well as at macro — organizational and national‐levels. Developed countries have extensively benefitted from this technology at both levels. Can developing countries duplicate this experience with the technology and thereby foster healthy economic environment within their boundaries and strengthen their abilities to compete in the global markets? This paper addresses this issue. The paper evaluates the prevalent applications of information technology in developing countries, deliberates the potential of the technology, and presents a framework for realizing this potential. The framework proposes strategies to assure smooth and accelerated diffusion of technology in organizations. Importantly, the framework points out the factors, unique to developing countries, that must be addressed in technology planning and implementation. Ignoring these factors may result in failed systems and continued technological disadvantage.

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International Journal of Commerce and Management, vol. 8 no. 2
Type: Research Article
ISSN: 1056-9219

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Article
Publication date: 1 May 1991

Lucas D. Introna

The purpose is to indicate the potential impact, be it positive ornegative, of information technology on the effective management of thelogistics function. This is…

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4797

Abstract

The purpose is to indicate the potential impact, be it positive or negative, of information technology on the effective management of the logistics function. This is achieved by defining the concepts of logistics, management, information and technology to create a base of understanding. A framework is then suggested to guide the integration of information technology effectively into the logistic function. In conclusion the important aspect of building commitment as a key success factor in the effective management of information technology in logistics is examined.

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International Journal of Physical Distribution & Logistics Management, vol. 21 no. 5
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 5 April 2013

Elisha Ondieki Makori

The purpose of this paper is to investigate the adoption of radio frequency identification (RFID) technology in handling and supporting information services and activities…

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1998

Abstract

Purpose

The purpose of this paper is to investigate the adoption of radio frequency identification (RFID) technology in handling and supporting information services and activities in Kenyan university libraries.

Design/methodology/approach

The study utilized a survey research design to collect data, ideas, opinions, views and suggestions from the respondents drawn from various university libraries in Kenya. Collecting data and getting in‐depth information from the respondents was done using a web‐based structured questionnaire, document analysis and participant observation.

Findings

The findings from the study show that few university libraries in Kenya are using radio frequency identification technology to handle and support information services and activities. The study also found various problems hindering the adoption of the technology, such as a lack of information communication technology (ICT) policies, lack of a business approach, limited market opportunities, lack of lobbying or negotiating skills, inadequate funding and budgeting, and lack of ICT competencies and skills. The study recommends that library ICT professionals, information professionals and other stakeholders should make tireless efforts to implement and use RFID technology with the view to building, strengthening, improving and supporting information work and activities in university libraries.

Research limitations/implications

The study involved RFID technology, a relatively new and emerging innovation in university library and information systems, especially in the Kenyan context. The study also involved university libraries in Kenya that provide and support the fundamental functions of their respective universities.

Practical implications

Fundamentally, library ICT professionals, information professionals and other stakeholders need to take appropriate measures to address issues affecting the use of RFID solutions. There is a need to empower university libraries and information professionals with the right mix of ICT knowledge and skills necessary in the modern information environment.

Social implications

Across the world, university libraries are increasingly adopting and implementing RFID solutions in order to handle and support information work and activities. Of critical importance to the discussion is the extent to which university libraries in Kenya are using this technology to handle and support information work and activities effectively and efficiently. Proper management of library operations and services is necessary in university library and information systems.

Originality/value

The focus of the study was to assess the extent to which university libraries in Kenya are adopting and using RFID systems in information work and activities. This research is useful in providing a point of reference for university libraries and information professionals, increasingly going for similar solutions in Kenya and Africa in general.

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The Electronic Library, vol. 31 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 February 1988

Donald C. Heiman

The evolution of electronic information technologies in a Midwest state in the USA are discussed and this evolution is compared to national trends for processing…

Abstract

The evolution of electronic information technologies in a Midwest state in the USA are discussed and this evolution is compared to national trends for processing information. Information management technologies are now in the third stage of evolution. Over the next five years, the technology for handling information will fully integrate voice, data, and video technologies. This integration has profound implications for how organizations manage its enactment and how organizations will adapt to their internal and external environments. In order to manage these enactments and adaptations, a new way of planning is required. Traditional “bottom up” and “top down” planning methodologies must be integrated into a planning method that defines the knit between information system architectures and resources with corporate policies and business plans. The article presents a model of this integrated planning approach for practitioners and policy makers who are responsible for designing organizational systems.

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Journal of Organizational Change Management, vol. 1 no. 2
Type: Research Article
ISSN: 0953-4814

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Abstract

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Advances in Librarianship
Type: Book
ISBN: 978-0-12024-617-5

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Book part
Publication date: 10 December 2015

Chun Kit Lok

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption…

Abstract

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

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E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Book part
Publication date: 28 September 2015

Arief Rahman

Citizens are substantial stakeholders in every e-government system, thus their willingness to use and ability to access the system are critical. Unequal access and…

Abstract

Citizens are substantial stakeholders in every e-government system, thus their willingness to use and ability to access the system are critical. Unequal access and information and communication technology usage, which is known as digital divide, however has been identified as one of the major obstacles to the implementation of e-government system. As digital divide inhibits citizen’s acceptance to e-government, it should be overcome despite the lack of deep theoretical understanding on this issue. This research aimed to investigate the digital divide and its direct impact on e-government system success of local governments in Indonesia as well as indirect impact through the mediation role of trust. In order to get a comprehensive understanding of digital divide, this study introduced a new type of digital divide, the innovativeness divide.

The research problems were approached by applying two-stage sequential mixed method research approach comprising of both qualitative and quantitative studies. In the first phase, an initial research model was proposed based on a literature review. Semi-structured interview with 12 users of e-government systems was then conducted to explore and enhance this initial research model. Data collected in this phase were analyzed with a two-stage content analysis approach and the initial model was then amended based on the findings. As a result, a comprehensive research model with 16 hypotheses was proposed for examination in the second phase.

In the second phase, quantitative method was applied. A questionnaire was developed based on findings in the first phase. A pilot study was conducted to refine the questionnaire, which was then distributed in a national survey resulting in 237 useable responses. Data collected in this phase were analyzed using Partial Least Square based Structural Equation Modeling.

The results of quantitative analysis confirmed 13 hypotheses. All direct influences of the variables of digital divide on e-government system success were supported. The mediating effects of trust in e-government in the relationship between capability divide and e-government system success as well as in the relationship between innovativeness divide and e-government system success were supported, but was rejected in the relationship between access divide and e-government system success. Furthermore, the results supported the moderating effects of demographic variables of age, residential place, and education.

This research has both theoretical and practical contributions. The study contributes to the developments of literature on digital divide and e-government by providing a more comprehensive framework, and also to the implementation of e-government by local governments and the improvement of e-government Readiness Index of Indonesia.

Details

E-Services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-325-9

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