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University department efficiency evaluation is a performance assessment on how departments use their resources to attain their goals. The most widely used tool in measuring the efficiency of academic departments in data envelopment analysis (DEA) deals with crisp data, which may be, often, imprecise, vague, missing or predicted. Current literature offers various approaches to addressing these uncertainties by introducing fuzzy set theory within the basic DEA framework. However, current fuzzy DEA approaches fail to handle missing data, particularly in output values, which are prevalent in real-life evaluation. Thus, this study aims to augment these limitations by offering a fuzzy DEA variation.

This paper proposes a more flexible approach by introducing the fuzzy preference programming – DEA (FPP-DEA), where the outputs are expressed as fuzzy numbers and the inputs are conveyed in their actual crisp values. A case study in one of the top higher education institutions in the Philippines was conducted to elucidate the proposed FPP-DEA with fuzzy outputs.

Due to its high discriminating power, the proposed model is more constricted in reporting the efficiency scores such that there are lesser reported efficient departments. Although the proposed model can still calculate efficiency no matter how much missing and unavailable, and uncertain data, more comprehensive data accessibility would return an accurate and precise efficiency score.

This study offers a fuzzy DEA formulation via FPP, which can handle missing, unavailable and imprecise data for output values.

The purpose of this paper is to evaluate design performance of 51 gear shaping machines by using data envelopment analysis (DEA).

Existing studies extend traditional DEA by handling bounded and discrete data based on envelopment models. However, value judgment is usually neglected and fail to be incorporated in these envelopment models. In many cases, there is a need for prior preferences. Using existing DEA approaches as a backdrop, the current paper presents a methodology for incorporating assurance region (AR) restrictions into DEA with bounded and discrete data, i.e. the assurance region bounded discrete (AR-BD) DEA model. Then, the AR-BD DEA model is combined with a context-dependent DEA to obtain an efficiency stratification.

The authors examine different AR restrictions and calculate efficiency scores of five scenarios of AR restrictions by using the proposed AR-BD DEA model. It shows that AR restrictions have a great impact on the efficiency scores. The authors also identify nine efficient frontiers in total. For each decision-making unit, it could set benchmarks and improve its performance based on each higher efficient frontier.

This paper first evaluates efficiency of gear shaping machines by considering different (bounded and discrete) variable types of data and including AR restrictions. The AR-BD DEA model and context-dependent AR-BD DEA model proposed in this paper further enrich the DEA theory. The findings in this paper certainly provide useful information for both producers and consumers to make smart decisions.

The chapter examines a comprehensive review of cross-disciplinary literature in the domain of supply chain forecasting during research period 1991–2017, with the primary aim of exploring the growth of literature from operational to demand centric forecasting and decision making in service supply chain systems. A noted list of 15,000 articles from journals and search results are used from academic databases (viz. Science Direct, Web of Sciences). Out of various content analysis techniques (Seuring & Gold, 2012), latent sementic analysis (LSA) is used as a content analysis tool (Wei, Yang, & Lin, 2008; Kundu et al., 2015). The reason for adoption of LSA over existing bibliometric techniques is to use the combination of text analysis and mining method to formulate latent factors. LSA creates the scientific grounding to understand the trends. Using LSA, Understanding future research trends will assist researchers in the area of service supply chain forecasting. The study will be beneficial for practitioners of the strategic and operational aspects of service supply chain decision making. The chapter incorporates four sections. The first section describes the introduction to service supply chain management and research development in this domain. The second section describes usage of LSA for current study. The third section describes the finding and results. The fourth and final sections conclude the chapter with a brief discussion on research findings, its limitations, and the implications for future research. The outcomes of analysis presented in this chapter also provide opportunities for researchers/professionals to position their future service supply chain research and/or implementation strategies.

Healthcare industry, the largest sector of the US economy, is going through a dramatic transformation as the US economy recovers out of the current recession. In this chapter, we use data envelopment analysis, an operations research technique, to benchmark the performance of 12 publicly managed care organizations against one another for the period 2009–2011. We find that only 6 companies out of 12 are 100% efficient. We also identify the areas in which inefficient companies are lagging behind their efficient peers.

Globalization speeds up competition among nations in various sectors. In terms of multinational and transnational phenomena, countries are seen as inescapable from competition, thus the linking of the term global with “competitiveness.” The research described here explores the relationship between the competitiveness of a country and its implications for human development. For this purpose, using data envelopment analysis (DEA) and cluster analysis, 44 selected countries were evaluated. An output-oriented super-efficiency model where global competitiveness indicators are taken as input variables with human development indicators as output variables is utilized. Then cluster analysis depending on the competitiveness and human development indicators is conducted by using self-organizing maps to specify the development levels of the countries. Both analyses are repeated for years between 2005 and 2007. Finally, the relationship between the super efficiency scores and the development levels is analyzed.

This chapter provides a survey of alternative methodologies for measuring and comparing productivity and efficiency of airlines, and reviews representative empirical studies. The survey shows the apparent shift from index procedures and traditional OLS estimation of production and cost functions to stochastic frontier methods and Data Envelopment Analysis (DEA) methods over the past three decades. Most of the airline productivity and efficiency studies over the last decade adopt some variant of DEA methods. Researchers in the 1980s and 1990s were mostly interested in the effects of deregulation and liberalization on airline productivity and efficiency as well as the effects of ownership and governance structure. Since the 2000s, however, studies tend to focus on how business models and management strategies affect the performance of airlines. Environmental efficiency now becomes an important area of airline productivity and efficiency studies, focusing on CO₂ emission as a negative or undesirable output. Despite the fact that quality of service is an important aspect of airline business, limited attempts have been made to incorporate quality of service in productivity and efficiency analysis.

Proper performance measurement is an important issue in library operational management. A data envelopment analysis (DEA) model is applied to evaluate the relative operational efficiency of 25 U.S. private research-university library members of the Association of Research Libraries (ARL). Operations of each library decision-making unit are considered as a production process using four resource input and four service output variables. The model results are analyzed and compared with the efficient group and a peer group by using a t-test. The model provides decision-makers with more accurate information to implement better library services with appropriate resource allocation.

This paper aims to present two-stage network models in the presence of stochastic ratio data.

Black-box, free-link and fix-link techniques are used to apply the internal relations of the two-stage network. A deterministic linear programming model is derived from a stochastic two-stage network data envelopment analysis (DEA) model by assuming that some basic stochastic elements are related to the inputs, outputs and intermediate products. The linkages between the overall process and the two subprocesses are proposed. The authors obtain the relation between the efficiency scores obtained from the stochastic two stage network DEA-ratio considering three different strategies involving black box, free-link and fix-link. The authors applied their proposed approach to 11 airlines in Iran.

In most of the scenarios, when alpha in particular takes any value between 0.1 and 0.4, three models from Charnes, Cooper, and Rhodes (1978), free-link and fix-link generate similar efficiency scores for the decision-making units (DMUs), While a relatively higher degree of variations in efficiency scores among the DMUs is generated when the alpha takes the value of 0.5. Comparing the results when the alpha takes the value of 0.1–0.4, the DMUs have the same ranking in terms of their efficiency scores.

The authors innovatively propose a deterministic linear programming model, and to the best of the authors’ knowledge, for the first time, the internal relationships of a two-stage network are analyzed by different techniques. The comparison of the results would be able to provide insights from both the policy perspective as well as the methodological perspective.

In India, the operational performance of the refinery is influenced by many factors. It is important to identify those key drivers which can assist the refineries to uphold and succeed in day-to-day production activities. Therefore, the purpose of this study is to evaluate the operational efficiency of seven Indian oil refineries during the period 2010 to 2018.

In this work, a two-stage empirical analysis is proposed. In the first stage, the data envelopment analysis (DEA) – variable return to scale model is used to evaluate the operational efficiency of the Indian oil refineries. The ordinary least square (OLS), random effect generalized least square (GLS) and Tobit model are used in the second stage to identify the key determinants of efficiency and to explain the variation in refinery efficiency.

The first-stage DEA results showed that the Numaligarh Refinery Limited and Chennai Petroleum Corporation Limited are found to be more efficient than the rest of the sampled refineries and attained their efficiency scores of 0.993 and 0.981, respectively, during the study period. The second-stage regression analysis suggested three explanatory variables: refinery structure, utilization rate and distillate yield, which are found to be significant in explaining variations in refinery efficiency.

This study provides valuable information that would help policymakers to formulate policies toward improving the efficiency of underperforming Indian refineries, which reduces the excessive use of resources and gives a competitive advantage.

This study proposes the first-ever application of the profit frontier DEA model for assessing the operational efficiency of oil refineries and explains the variation in refinery’s efficiency using OLS, GLS as well as the Tobit model.

Demands for accountability in education are not a new phenomenon, however, they have increased significantly in the recent past and have encompassed not only educational outcomes but also efficiency. In this study, ratio measures, similar to those recommended by the GASB, were compared to measures of relative efficiency determined through the use of data envelopment analysis (DEA). The consistency of the two approaches in distinguishing between relatively efficient and inefficient school districts was examined. It was found that compared to the DEA approach, the ratio measures, may be unable to provide reliable information for educational decision making.