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Article
Publication date: 20 January 2021

Traditional-bank customers' digital-only bank resistance: evidence from South Africa

Jacques Nel and Christo Boshoff

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of…

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Abstract

Purpose

Digital-only banks are emerging as challenger banks to the traditional-bank business model in South Africa. However, traditional-bank customers could resist the use of digital-only banks, theoretically due to their satisfaction with the status quo. Consequently, inertia arising from bias to traditional banks based on status quo satisfaction could engender their resistance to become customers of digital-only banks. The objective of the study, therefore, is to investigate how traditional-bank customers' inertia influences digital-only bank resistance.

Design/methodology/approach

Based on a literature review, digital-only bank adoption barriers and cognitive-based initial distrusting beliefs were identified as mediators of the influence of inertia on digital-only bank resistance. To test the mediation model empirically, data was collected from 610 traditional-bank-only customers.

Findings

The five adoption barriers fully mediate the influence of inertia on cognitive-based initial distrusting beliefs. The five barriers in serial with cognitive-based initial distrusting beliefs partially mediate the influence of traditional-bank customers' inertia on digital-only bank resistance. Cognitive-based initial distrusting belief is an essential factor in the mechanism underlying the influence of traditional-bank customers' inertia on digital-only bank resistance.

Originality/value

Digital-only banks are relatively new. Research is therefore lacking in consumer behavior explaining the use of digital-only banks by traditional-bank customers in the South African context. A further novelty of the study is the empirical assessment of mechanisms that explain the influence of inertia on cognitive-based initial distrusting beliefs, and the influence of inertia on resistance behavior.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/IJBM-07-2020-0380
ISSN: 0265-2323

Keywords

  • Digital-only banks
  • South Africa
  • Resistance
  • Inertia
  • Initial distrusting beliefs
  • Mediation

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Article
Publication date: 27 October 2020

Online academic learning beliefs and strategies: a comparison of preservice and in-service early childhood teachers

Tsai-Yun Mou and Chia-Pin Kao

This study explored preservice and in-service early childhood teachers' online academic learning beliefs and strategies.

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Abstract

Purpose

This study explored preservice and in-service early childhood teachers' online academic learning beliefs and strategies.

Design/methodology/approach

Two hundred preservice and in-service teachers respectively from Taiwan participated in this research. A focus group discussion was carried out concerning the development of the questionnaires. The exploratory and confirmatory factor analysis confirmed good construct validity and reliabilities of the survey.

Findings

The survey results showed that in-service teachers generally held more sophisticated learning beliefs than the preservice teachers in all scales. Also, in-service teachers responded with a higher level of online academic learning strategies than the preservice teachers did. Regarding their online experiences, preservice teachers who spent an appropriate amount of time online had more positive beliefs than those with excessive online experiences. However, preservice teachers did not reveal employment of their ICT literacy in their online academic learning strategies. It was found that those in-service teachers with more online learning experience also showed higher levels of online academic learning beliefs. They used more deep strategies in their online academic learning.

Practical implications

The findings of this study could provide insights for the development of online academic learning ability in preschool teacher training programs.

Originality/value

(1) In-service teachers generally held more sophisticated learning beliefs than the preservice teachers. (2) Preservice teachers who spent an appropriate amount of time online had more positive beliefs than those with excessive online experiences. (3) Preservice teachers did not reveal employment of their ICT literacy in their online academic learning strategies. (4) In-service teachers with more online learning experience also showed higher levels of online academic learning beliefs. They used more deep strategies in their online academic learning.

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/OIR-08-2019-0274
ISSN: 1468-4527

Keywords

  • Online academic learning
  • Early childhood education
  • Learning beliefs
  • Learning strategies

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Article
Publication date: 1 March 1990

Nutritional and Sensory Beliefs in Food Choice

Richard Shepherd

Food choice is influenced by a range of factors, including sensoryattributes and beliefs about the nutritional value of the foods. It isdifficult to determine the relative…

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Abstract

Food choice is influenced by a range of factors, including sensory attributes and beliefs about the nutritional value of the foods. It is difficult to determine the relative importance of beliefs about nutritional and sensory attributes to foods. It is necessary to examine these within an overall framework. The attitudes model developed by Fishbein and Ajzen is presented as a framework within which such comparisons can be made. It has been shown to be useful in a variety of studies of food choice. The relative importance of different types of beliefs can be assessed within this approach by examining the relationship between individual beliefs (or groups of beliefs) and either attitude or behaviour. In a number of studies sensory attributes have been found to be more important for table salt use, snack food consumption and consumption of foods contributing highly to fat in the diet. In the case of low‐fat milk consumption, however, nutritional beliefs were found to be more important than beliefs about the sensory attributes of the milks or their suitability for different uses.

Details

British Food Journal, vol. 92 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/00070709010139625
ISSN: 0007-070X

Keywords

  • Consumer attitudes
  • Food
  • Models
  • Nutrition

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Article
Publication date: 1 July 2004

The effects of epistemological beliefs on workplace learning

Johannes Bauer, Dagmar Festner, Hans Gruber, Christian Harteis and Helmut Heid

Epistemological beliefs are fundamental assumptions about the nature of knowledge and learning. Research in university contexts has shown that they affect the ways and…

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Abstract

Epistemological beliefs are fundamental assumptions about the nature of knowledge and learning. Research in university contexts has shown that they affect the ways and results of student learning. This article transfers the concept of epistemological beliefs on workplace learning. The basic assumption is that employees' epistemological beliefs affect whether they perceive their workplace as learning environments. A study was conducted in which the interrelation of employees' epistemological beliefs with their appraisal of the workplace as supportive for learning was investigated. Additionally, the role of professional hierarchical levels concerning work‐related epistemological beliefs was analyzed. No significant interrelation between epistemological beliefs and workplace appraisal was found. Groups from different professional hierarchical levels did not differ in their workplace appraisal. Consequences about future research about the role of epistemological for workplace learning are discussed.

Details

Journal of Workplace Learning, vol. 16 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/13665620410545561
ISSN: 1366-5626

Keywords

  • Workplace learning
  • Epistemology
  • Beliefs
  • Learning

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Article
Publication date: 3 April 2009

A viewpoint: common sense and belief formation

Charles Anderson

The purpose of this paper is to look at the relation between beliefs and action in common sense judgment. The basic aim of the paper is to define and present a rational…

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Abstract

Purpose

The purpose of this paper is to look at the relation between beliefs and action in common sense judgment. The basic aim of the paper is to define and present a rational model of commonsense choice for the individual based on situation, belief, and personal resources. Second, the paper hypothesizes skills needed to make “good” commonsense choices.

Design/methodology/approach

This paper is a speculative essay. It draws from psychology, economics and game theory as a basis for its findings.

Findings

A schema useful for the modeling of commonsense judgment is developed. Factors that are the basis for belief formation or belief changes are analyzed within the context of the schema. Skills needed for good judgment are proposed.

Research implications

The model lays a basis for conceptual and empirical study on judgments made by individuals as defined by their situation, beliefs, and resources.

Practical implications

The model has promise for analyzing individual and group decisions in a variety of social and organizational settings.

Originality/value

This paper posits a construct of common sense useful as an operant in modeling and explaining individual judgments.

Details

Management Decision, vol. 47 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/00251740910946651
ISSN: 0025-1747

Keywords

  • Beliefs
  • Instructions
  • Decision making

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Article
Publication date: 1 September 2006

Leading through belief: managing the power of hope

Andrew Razeghi

Leaders have long understood the importance a belief system has on the productivity of their team. The authors explain how can such an intangible motivational force be…

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Abstract

Purpose

Leaders have long understood the importance a belief system has on the productivity of their team. The authors explain how can such an intangible motivational force be addressed and how leaders have the capability to influence a firm's success by inspiring positive beliefs.

Design/methodology/approach

Belief management involves recognizing those beliefs that both hinder and promote the advancement of a leader's vision. This includes the leader's beliefs as well as those of the team.

Findings

To begin managing beliefs, executives should take three initial steps: identify core belief, ask others what they believe, brand your beliefs.

Research limitations/implications

Dr Gregory Berns, a psychiatrist and neuroscientist at Emory University in Atlanta mapped the neurological effects of a belief exercise on his test subjects. Through the use of magnetic resonance imaging, Berns could see specific changes in cellular activity.

Practical implications

There's new evidence that a leader's beliefs are the foundations for each team's aspirations.

Originality/value

Leaders must not only tell people what they believe but let them know why they believe. If managed correctly, these beneficial beliefs will spread throughout a company to all its stakeholders.

Details

Strategy & Leadership, vol. 34 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/10878570610684847
ISSN: 1087-8572

Keywords

  • Motivation (psychology)
  • Core beliefs
  • Leadership

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Book part
Publication date: 10 August 2005

Client Inquiry Via Electronic Communication Media: Does the Medium Matter?

Anna Nöteberg and James E. Hunton

Face-to-face meetings between auditors and clients are becoming increasingly more difficult and expensive to arrange, due in large part to the ceaseless expansion of…

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Abstract

Face-to-face meetings between auditors and clients are becoming increasingly more difficult and expensive to arrange, due in large part to the ceaseless expansion of commerce across the globe. Relying on electronic communication media such as e-mail messaging or video-conferencing for auditor–client inquiry purposes is one way to enhance the timeliness of such communications; however, questions arise with respect to potentially biasing influences of certain technical aspects of electronic media on auditors’ judgment and decision-making processes. Drawing on information processing theories, the current study posits that media and message attributes can interact, thereby differentially affecting auditors’ belief revisions – holding information content constant. The media attributes examined in the current study are cue multiplicity (i.e., the range of central and peripheral cues a medium is capable of transmitting) and message reprocessability (i.e., the extent of archival and retrieval features a medium is capable of handling); and the message attribute studied is evidence strength (e.g., the credibility of client-provided evidence). Research findings from a laboratory experiment with 189 graduate accounting students indicate the following: (1) when client-provided evidence is strong, neither message reprocessability nor cue multiplicity significantly affect the auditors’ belief revisions; (2) when evidence is weak and reprocessability is present, higher cue multiplicity leads to significantly greater belief revision in favor of the client; (3) when evidence is weak and reprocessability is absent, lower cue multiplicity results in significantly greater belief revision in favor of the client. Study results suggest theoretical and practical implications for globally distributed auditor–client communications.

Details

Advances in Accounting Behavioral Research
Type: Book
DOI: https://doi.org/10.1016/S1475-1488(04)08004-4
ISBN: 978-0-76231-218-4

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Book part
Publication date: 14 December 2018

When Income Depends on Performance and Luck: The Effects of Culture and Information on Giving

Pedro Rey-Biel, Roman Sheremeta and Neslihan Uler

We study how giving depends on income and luck, and how culture and information about the determinants of others’ income affect this relationship. Our data come from an…

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Abstract

We study how giving depends on income and luck, and how culture and information about the determinants of others’ income affect this relationship. Our data come from an experiment conducted in two countries, the USA and Spain – each of which have different beliefs about how income inequality arises. We find that when individuals are informed about the determinants of income, there are no cross-cultural differences in giving. When uninformed, however, Americans give less than the Spanish. This difference persists even after controlling for beliefs, personal characteristics, and values.

Details

Experimental Economics and Culture
Type: Book
DOI: https://doi.org/10.1108/S0193-230620180000020006
ISBN: 978-1-78743-819-4

Keywords

  • Individual giving
  • information
  • luck
  • culture
  • beliefs
  • laboratory experiment
  • C91
  • D64
  • D83

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Book part
Publication date: 21 September 2015

The Politics of Health Beliefs: Cross-National Evidence

Jason Schnittker

This study evaluates cross-national differences in public beliefs about the causes of health and the role of these beliefs in shaping attitudes regarding health policy.

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Abstract

Purpose

This study evaluates cross-national differences in public beliefs about the causes of health and the role of these beliefs in shaping attitudes regarding health policy.

Methodology/approach

The study uses data from the 2011 International Social Survey Program, which includes questions on health and health care, asked in 29 countries. Respondents were asked about four specific causes of poor health (i.e., genes, behavior, the environment, and poverty). Respondents were also asked about their attitudes regarding three aspects of health policy: their support for government-provided care, the perceived fairness of income disparities in medical treatment, and their support for providing health care to noncitizens.

Findings

The study has three findings. First, the study reveals the global reach of a multicausal view. The four beliefs about the causes of poor health are positively correlated in all countries. However, there is considerable cross-national variation in the average support for specific causes. Although in some countries proximate causes, such as genes, are endorsed more frequently than distal causes, such as poverty, this is by no means a uniform pattern. Support for genetic causes is high, but genetic reductionism is rare. Second, the study reveals that health beliefs are fundamentally political beliefs. The single most important determinant of beliefs about the causes of health is the country in which the respondent resides, exceeding in influence religion, education, and even personal experiences with health and health care. Third, the study reveals that the political connotations of health beliefs vary between countries, especially beliefs regarding genes. In general, those who endorse behavioral arguments favor less government involvement in health care and are more accepting of income disparities in the quality of care. Those who endorse the environment and poverty, meanwhile, tend to support a stronger role of government. Yet, the magnitude of these associations varies and, in the case of genetic arguments, even the direction of the association varies. Genetic arguments are frequently associated with support for a stronger role of government, but genetic arguments also are occasionally associated with support for the exclusion of noncitizens from the health care system.

Research limitations/implications

International survey research is valuable for exploring the scope of patterns revealed in a limited set of countries, but it is difficult to pinpoint the source of cross-national differences.

Originality/value

The study demonstrates the importance of national context in shaping health beliefs, as well as the role of beliefs regarding the causes of health in setting the stage for public receptivity to government-provided care. The study also illustrates the value of thinking about beliefs about genes as reflecting larger projects of biocitizenship, at least in some countries.

Details

Education, Social Factors, and Health Beliefs in Health and Health Care Services
Type: Book
DOI: https://doi.org/10.1108/S0275-495920150000033002
ISBN: 978-1-78560-367-9

Keywords

  • Health beliefs
  • cross-national research
  • genetics
  • health policy

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Book part
Publication date: 26 October 2015

Regimes of Teacher Beliefs from a Comparative and International Perspective

Pablo Fraser and Sakiko Ikoma

Amidst a worldwide concern with teacher quality, recent teacher reforms often focus on how to certify teachers, how to evaluate teachers, how to recruit the best and…

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Abstract

Amidst a worldwide concern with teacher quality, recent teacher reforms often focus on how to certify teachers, how to evaluate teachers, how to recruit the best and brightest people to be teachers, and how to fire bad teachers. The political discourse of these policy reforms oftentimes depicts teachers as largely inactive transmitters of knowledge and does not recognize the agency they have in affecting standards. Yet, such a narrow framework may suppress teacher pedagogy, practices, and also teacher beliefs. In this chapter, we seek to understand the extent that two types of math teacher beliefs – traditional and constructivist orientations – are related to national cultural factors. In doing so, we test both “culturist” and “neo-institutional” hypotheses by observing how those beliefs vary across different nations.

Details

Promoting and Sustaining a Quality Teacher Workforce
Type: Book
DOI: https://doi.org/10.1108/S1479-367920140000027007
ISBN: 978-1-78441-016-2

Keywords

  • Teacher beliefs
  • constructivist and traditional beliefs
  • neo-institutional theory
  • culturist theory
  • TEDS-M

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