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Article
Publication date: 10 September 2020

Chanki Moon and Ángel Sánchez‐Rodríguez

Antecedents and influences of workplace incivility have recently been studied in many areas of research but there is still a lack of consideration for the impact of culture…

Abstract

Purpose

Antecedents and influences of workplace incivility have recently been studied in many areas of research but there is still a lack of consideration for the impact of culture. Theoretical considerations for the present research are based on the cultural dimensions of power distance and tightness/looseness because the collective levels of power distance are similar between Korea and Spain, but the collective levels of tightness/looseness are different between the two countries. The purpose of this paper is to examine whether individuals’ occupational position affects their normative reactions to incivility differently.

Design/methodology/approach

Participant (victim)’s (those who react to uncivil behaviors) social power (low vs high) and perpetrator’s (those who exhibit uncivil behaviors) social power (low vs high) were experimentally manipulated; all participants were randomly assigned to one of four perpetrator × victim conditions in relation to hierarchical positions (Ntot = 467).

Findings

The results suggest that the level of social and personal acceptability was greater either among Koreans than Spanish at a collective level or among people who endorsed higher power distance and tightness values. All in all, the findings highlight cultural influences on the importance of social hierarchy as a factor that can impact the people’s normative reactions to incivility.

Originality/value

The findings broaden our understanding of the psychology of employees in relation to incivility, by simultaneously considering the influences of culture (power distance and tightness/looseness) and social power.

Details

International Journal of Conflict Management, vol. 32 no. 2
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 13 December 2019

Cristóbal Sánchez-Rodríguez, Angel Rafael Martínez-Lorente and David Hemsworth

The purpose of this paper is to analyze e-procurement in small and medium-sized enterprises (SMEs) and its relationship with top management support, IT obstacles and strategic…

2739

Abstract

Purpose

The purpose of this paper is to analyze e-procurement in small and medium-sized enterprises (SMEs) and its relationship with top management support, IT obstacles and strategic purchasing and the effect of e-procurement on performance (procurement performance and business performance).

Design/methodology/approach

The hypotheses were tested using a sample of 199 managers from SMEs in manufacturing.

Findings

The results indicated a significant relationship between e-procurement in SMEs and top management support, IT obstacles and strategic purchasing. Similarly, the authors found a positive relationship between e-procurement and procurement process performance and business performance.

Practical implications

The findings stress to SME managers, the need to pay attention to top management support, IT obstacles and strategic purchasing when implementing e-procurement. Similarly, it provides evidence of the benefits of e-procurement on procurement process performance and business performance.

Originality/value

This study fills a gap in the literature regarding e-procurement in SMEs and its impact on performance. SMEs constitute a significant part of today’s economies and e-procurement can significantly impact the performance of these organizations.

Details

Benchmarking: An International Journal, vol. 27 no. 2
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 28 June 2011

Cristóbal Sánchez‐Rodríguez and Angel Rafael Martínez‐Lorente

The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data…

3274

Abstract

Purpose

The present study aims to draw on operations management and information technology literature to examine the effect of three information technology resources (electronic data interchange (EDI), computer‐aided design and manufacturing (CAD/CAM), and enterprise resource planning (ERP) systems) and three related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) and their effect on a firm's quality performance.

Design/methodology/approach

Hypotheses derived from the key features of quality management and information technology presented by previous authors are tested using structural equation modeling through field research on a sample of 229 manufacturing companies in Spain.

Findings

Findings from this study indicate that there is significant evidence to support the hypothesized model in which information technology resources (EDI, ERP systems, and CAD/CAM systems) have a direct impact on related quality management capabilities (customer and supplier relations, product and process management, and quality data and workforce management) as well as an indirect impact on quality performance mediated through quality management capabilities.

Originality/value

The discrepant findings in the literature suggest the need to identify contingencies that may govern the IT‐performance relationship. This study focuses on the interplay between information technology, quality management, and quality performance.

Details

Industrial Management & Data Systems, vol. 111 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

Content available
Article
Publication date: 1 December 2004

280

Abstract

Details

Benchmarking: An International Journal, vol. 11 no. 6
Type: Research Article
ISSN: 1463-5771

Article
Publication date: 1 September 2005

Cristóbal Sánchez‐Rodríguez, David Hemsworth and Ángel R. Martínez‐Lorente

Supply chain management is an increasingly important organizational concern, and proper management of supplier relationships constitutes one essential element of supply chain…

9089

Abstract

Purpose

Supply chain management is an increasingly important organizational concern, and proper management of supplier relationships constitutes one essential element of supply chain success. However, there is little empirical research that has tested the effect of supplier development on performance. The main objective is to analyze the effect of supplier development practices with different levels of implementation complexity on the firm's purchasing performance.

Design/methodology/approach

Three supplier development constructs were defined: basic supplier development, moderate supplier development, and advanced supplier development. Three structural models were hypothesized and tested using structural equation modeling through field research on a sample of 306 manufacturing companies in Spain.

Findings

Identified important interrelationships among the various supplier development practices, basic, moderate, and advanced. Also indicated that the implementation of supplier development practices significantly contributes to the prediction of purchasing performance.

Research limitations/implications

The use of a single key informant could be seen as a potential limitation of the study. The study was a cross‐sectional and descriptive sample of the manufacturing industry at a given point in time. A more stringent test of the relationships between the different levels of supplier development and performance requires a longitudinal study, or field experiment.

Practical implications

This study focused on supplier development practices and revealed how involving suppliers in supplier development activities is important and may help buyers to increase their purchasing performance. The findings from the structural analysis should provide practicing managers with insights on how these practices and their benefits are related in terms of purchasing performance, thus affecting their ability to make better sourcing decisions.

Originality/value

Fills an important gap in the purchasing literature with respect to the area of supplier development. While there is much written about supplier development based on conceptual and case study research, this study is unique in that it is the first attempt to empirically model the relationships between different levels of supplier development and their impact on purchasing performance using a comprehensive set of practices.

Details

Supply Chain Management: An International Journal, vol. 10 no. 4
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 1 January 2006

Cristóbal Sánchez‐Rodríguez, David Hemsworth, Ángel R. Martínez‐Lorente and José G. Clavel

Standardization of materials (i.e. replacement of several materials/components by a single component that has all the functionalities of the materials/components it replaces) is…

4814

Abstract

Purpose

Standardization of materials (i.e. replacement of several materials/components by a single component that has all the functionalities of the materials/components it replaces) is one important purchasing department decision. The primary objective of this study is to examine empirically the impact of standardization of materials and purchasing procedures (standardization in purchasing) on purchasing and business performance.

Design/methodology/approach

To address our research problem, a survey instrument was developed and a structural model was hypothesized and tested using structural equation modeling. Data were collected from a field research on a sample of 306 manufacturing companies in Spain.

Findings

The results of this research indicate that standardization in purchasing has a significant positive effect on both purchasing and business performance. Thus, standardizing materials and purchasing procedures is important and may help firms to meet their materials expenditure targets, and increase the quality of materials, on‐time delivery from suppliers, inventory performance, as well as business performance.

Research limitations/implications

One of the limitations of the study is that the use of a single key informant could be seen as a potential limitation of the study. The study was a cross‐sectional and descriptive sample of the manufacturing industry at a given point in time. A more stringent test of the relationships between standardization in purchasing and performance requires a longitudinal study, or field experiment.

Practical implications

The empirically validated positive relation of standardization in purchasing to firms' performance, such as that documented in this study, can be very useful for the managers who take the initiative in standardization to promote and obtain the resources needed for the adoption of standardization of materials and purchasing procedures. Standardization in purchasing has, as this study shows, much to offer firms that wish to improve their performance.

Originality/value

Because there is a lack of empirical evidence about the impact of standardization of materials and purchasing procedures (standardization in purchasing) on purchasing and business performance, this paper filled an important gap in the purchasing literature.

Details

Supply Chain Management: An International Journal, vol. 11 no. 1
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 1 July 2004

Cristóbal Sánchez‐Rodríguez and Ángel R. Martínez‐Lorente

The topic of this research focuses on firm's perceived implementation of quality management practices in the purchasing function. More specifically, this paper describes an…

4500

Abstract

The topic of this research focuses on firm's perceived implementation of quality management practices in the purchasing function. More specifically, this paper describes an exploratory research effort to analyze and classify quality management practices in purchasing and assesses the relationships of these practices with measurements of a firm purchasing's operational performance (POP), internal customer satisfaction and business performance. The results reported in this study are based on a field survey consisting of responses gathered from 306 purchasing managers within the Spanish manufacturing industry. The assessment of the relationships among quality management practices in purchasing, POP, internal customer satisfaction and business performance is carried out using bivariate correlation analysis.

Details

International Journal of Operations & Production Management, vol. 24 no. 7
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 1 October 2003

Cristóbal Sánchez‐Rodríguez, Ángel R. Martínez‐Lorente and José G. Clavel

The importance of benchmarking in the achievement of better results in the purchasing function and in overall business performance has been widely asserted in literature. However…

5017

Abstract

The importance of benchmarking in the achievement of better results in the purchasing function and in overall business performance has been widely asserted in literature. However, few studies have addressed the implementation of benchmarking in the supply function and its impact on purchasing and business performance. Data was collected from 306 companies and structural equations modeling was used to develop valid and reliable instruments for benchmarking, purchasing performance and business performance. The results showed a significant positive impact of benchmarking on purchasing performance and an indirect positive effect on business performance. Implications of the findings for purchasing managers are also discussed.

Details

Benchmarking: An International Journal, vol. 10 no. 5
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 1 April 2003

Frank W. Dewhurst, Angel Rafael Martínez‐Lorente and Cristóbal Sánchez‐Rodríguez

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little…

1953

Abstract

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well‐founded empirical research on the relationship between the two, particularly on the way in which TQM is influenced by IT. This paper presents an initial investigation of such relationships through an interview survey of 14 companies based in Spain. The cases indicate that there is a framework underpinning this relationship. The paper concludes with a proposal for this framework and an instrument for testing the conjectured linkages within the framework.

Details

International Journal of Operations & Production Management, vol. 23 no. 4
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 1 May 2006

Cristóbal Sánchez‐Rodríguez, Frank W. Dewhurst and Angel Rafael Martínez‐Lorente

To provide insights into current IT and total quality management (TQM) theory and practice on operational and quality performance, in particular the use of IT in supporting TQM…

1880

Abstract

Purpose

To provide insights into current IT and total quality management (TQM) theory and practice on operational and quality performance, in particular the use of IT in supporting TQM policies and practices.

Design/methodology/approach

Hypotheses derived from the key features of TQM and IT presented by previous authors are tested using structural equation modelling through field research on a sample of 234 manufacturing companies in Spain.

Findings

The results indicate that the sampled firms make considerable use of IT to support their TQM initiatives and that overall such efforts generate significant positive gains on operational and quality performance. The few exceptions to this are noted and discussed.

Research limitations/implications

The implications and limitations of the survey together with suggestions for further research are fully discussed.

Practical implications

A survey of IT in support of TQM initiatives on operational and quality performance in manufacturing suggests how firms and other organisations should focus their IT investments to improve performance.

Originality/value

Both information technology and TQM have had, and continue to have, a significant impact on most organizations. Although each paradigm has been widely researched there is little empirical research on the relationship between the two and how they both relate to business performance.

Details

International Journal of Operations & Production Management, vol. 26 no. 5
Type: Research Article
ISSN: 0144-3577

Keywords

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