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Article
Publication date: 5 April 2021

Aarti Singh and Sushil

In developed and developing countries, organizations need to do sustainability reporting. The purpose of this paper is to identify the vital linkages of sustainability…

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184

Abstract

Purpose

In developed and developing countries, organizations need to do sustainability reporting. The purpose of this paper is to identify the vital linkages of sustainability, which helps to capture the existing waste management practice in sustainable organizations.

Design/methodology/approach

This paper reports a mixed-method approach for sustainable organization. Initially, the waste management and sustainability factors have been linked together for finding the relation between them through the situation, actor, process, learning, action, performance (SAP-LAP) linkages framework; it has been used as qualitative design details to achieve sustainability in the organization. The waste management and sustainability factors linkages have been used as a reference to guide the cause and effect relationship through decision-making trial and evaluation laboratory (DEMATEL) to upgrade knowledge for a sustainable organization.

Findings

The proposed method has been used to meet the functional requirements of sustainability in the organization. Waste management has been analyzed as the most significant benchmarks to achieve sustainability in the organization. The causal relationship reveals that the social image of an organization as a sustainable organization is the effect of its governmental directives, followed by the organization. The governmental directives is the most influencing dimension, and waste management efficiency and energy consumption are the most related, whereas wastivity is the most flexible dimension of sustainability in the organization. To increase its customer satisfaction, profit share and market value, these factors must be considered as vital factors of organization's sustainable performance.

Research limitations/implications

The scope of the present research has been limited to benchmark sustainability by analyzing eight waste management factors and ten critical sustainability factors that have been grouped into four dimensions in the service sector, which could be generalized. The expert's view has been captured for DEMATEL based on “ratings provided by experts,” which may be biased.

Practical implications

Benchmarked sustainability factors have been proposed to increase the value and performance of the organization. The cause and effect relationship is useful to present the capability of waste management to act as a strong foundation for establishing a sustainable organization, where governmental directives, wastivity, waste management efficiency, and energy consumption act as the benchmarking factors to compare sustainable organization performance in developing the county's viewpoint. The present study considered the fourth dimension of sustainability “government and customer” as the dynamic dimension of sustainability, which can absorb and diffuse the changes in sustainable organization with time and can improvise social acceptance.

Originality/value

The research improves the existing method of measuring the performance of the sustainable organization by using well-established methods.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 10 August 2020

Abhilasha Meena, Sanjay Dhir and Sushil

This study aims to identify and prioritize various growth-accelerating factors in the Indian automotive industry. It further develops a hierarchical model to examine the…

Abstract

Purpose

This study aims to identify and prioritize various growth-accelerating factors in the Indian automotive industry. It further develops a hierarchical model to examine the mutual interactions between the factors, their dependence and their driving power.

Design/methodology/approach

This study first identifies the growth-accelerating factors and then uses the modified total interpretive structural modeling (m-TISM) framework, which is an extended version of TISM. It further uses MICMAC analysis to analyze the mutual interrelation between the identified factors.

Findings

This study highlights the interrelation amongst the factors using m-TISM model. A hierarchical model shows the level of autonomous, dependence, linkage and independent factors considering the Indian automotive industry. This study also provides the understanding related to the interdependence of growth-accelerating factors.

Research limitations/implications

The government and practitioners could evaluate the growth-accelerating factors which have higher driving power for implementing efficient policies and strategy formulation. By implementing m-TISM model in the Indian automotive industry, auto manufacturers can become more productive and profitable. Future studies could use other methods such as expert opinion to derive the factors, and further model could be verified using structural equation modeling technique.

Originality/value

This study uses a novel m-TISM framework for the analysis of growth-accelerating factors in the context of the Indian automotive industry. It further provides a detailed theoretical and conceptual understanding relating to the philosophy and establishes an interrelation amongst these under-researched growth-accelerating factors.

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Article
Publication date: 1 May 1990

Sushil

A systems perspective of waste management allows an integratedapproach not only to the five basic functional elements of wastemanagement itself (generation, reduction…

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2586

Abstract

A systems perspective of waste management allows an integrated approach not only to the five basic functional elements of waste management itself (generation, reduction, collection, recycling, disposal), but to the problems arising at the interfaces with the management of energy, nature conservation, environmental protection, economic factors like unemployment and productivity, etc. This monograph separately describes present practices and the problems to be solved in each of the functional areas of waste management and at the important interfaces. Strategies for more efficient control are then proposed from a systems perspective. Systematic and objective means of solving problems become possible leading to optimal management and a positive contribution to economic development, not least through resource conservation. India is the particular context within which waste generation and management are discussed. In considering waste disposal techniques, special attention is given to sewage and radioactive wastes.

Details

Industrial Management & Data Systems, vol. 90 no. 5
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 April 2002

Sushil

Two important methodologies having some common grounds, but based on differing contexts and paradigms are Physical System Theory (PST) and System Dynamics (SD). The…

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1717

Abstract

Two important methodologies having some common grounds, but based on differing contexts and paradigms are Physical System Theory (PST) and System Dynamics (SD). The developments in both the fields have taken place almost independently, and attempts have been made to integrate the two to complement their strengths and limitations. This paper provides an overview of PST in terms of its foundations, philosophy, fundamental postulates, recent developments on its simplification and enlargement, and applications to socio‐economic and managerial systems. A comparison of PST is made with SD on different fronts so as to understand their similarities and differences for carving out their place in modelling of managerial and socio‐economic systems and integrating the two more meaningfully and flexibly. The paper is concluded emphasizing the need for a ‘Flexible System Theory’ which can relate many such systems based approaches and techniques on the whole continuum from hard to soft systems thinking to cater the whole spectrum of problem situations effectively.

Details

Kybernetes, vol. 31 no. 3/4
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 29 November 2018

Sushil Sushil

Activities on direct value chain directly add value to the products/services delivered to the customers. This value addition can be further enhanced by taking up…

Abstract

Purpose

Activities on direct value chain directly add value to the products/services delivered to the customers. This value addition can be further enhanced by taking up flexibility initiatives on these direct value chain activities. The purpose of this paper is to identify flexibility initiatives on the direct value chain and carry out their valuation.

Design/methodology/approach

Since different value addition criteria (i.e. benefits and costs) may be both tangible and intangible, an interpretive valuation based on multi-criteria framework would be desirable. The paper deploys the efficient interpretive ranking process (IRP) for this purpose. It uses total interpretive structural modeling (TISM) to derive weights of criteria based on their respective driving power. The paper also makes a methodological contribution to assess transitive dominance in IRP based on transitivity check as used in the modified TISM process.

Findings

The paper uses a multi-criteria valuation to examine the proposition that the flexibility initiatives will add a higher value as we go downstream in the value chain. The flexibility initiatives linked with marketing such as product upgradation and switching, customized services and dynamic pricing are found to be most value adding in character.

Research limitations/implications

The main limitation of this study is that it is generic in nature and need to be replicated in multiple case situations. The methodology proposed can be utilized for specific case analysis for flexibility valuation on the direct value chain.

Practical implications

The practitioners may be able to use the proposed method of TISM–IRP with improvements in real-life applications. The proposed multi-criteria valuation is interpretive in nature and can be utilized by practicing managers in group settings even if they do not have complete data.

Originality/value

The strategy and operations researchers will find promise in the methodology to investigate and prioritize the initiatives planned to enhance flexibility in different value chain activities. The researchers on multi-criteria decision making will find the methodological enhancement proposed in terms of graphically deriving the transitive dominance to be useful in other applications as well.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 13 November 2017

Amit Kumar Srivastava and Sushil

Understanding a lack of strategy execution research, especially a lack of execution frameworks, the purpose of this paper is to focus on building a model of one of the…

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2570

Abstract

Purpose

Understanding a lack of strategy execution research, especially a lack of execution frameworks, the purpose of this paper is to focus on building a model of one of the most classic aspects of effective strategy execution, i.e. alignment. The proposed framework of alignment demonstrates linkages among different factors of alignment and suggests a managerial action plan to successfully convert strategic goals into execution performance.

Design/methodology/approach

This study develops an empirically tested framework of “alignment” that can be used to plan effective strategy execution. The research context of the study is the firms operating in the infrastructure sector of India. A multi-method approach, combining qualitative and quantitative techniques, has been adopted with emphasis on the interpretation of the framework to suggest managerial actions.

Findings

This study shows that structure-strategy linkage is the most fundamental task of strategy execution. However, there are other aspects of alignment also that are critical. Also, there exist hierarchical relationships among different alignments. The structural understanding of alignment is required to set strong foundation for execution process.

Research limitations/implications

This study is limited to firms in the infrastructure sector of India. A questionnaire survey approach may invite some bias in response. Also, a large sample size could have been more useful to generalize findings. The proposed framework in this study suggest that the alignment of structure with strategy is important but not sufficient for effective strategy execution. There exist hierarchical relationships, among the factors of alignment, showing a dependence-driving relationship.

Practical implications

Strategy execution is one of the biggest challenges that corporations have been facing. The existing literature has identified many issues leading to effective strategy execution. The “alignment” aspect of execution has been the most talked about. There are different levels of alignment required for successful strategy execution. Literature suggests some of the key areas of alignment. However, there has been a lack of frameworks demonstrating linkages among different alignments to facilitate effective strategy execution.

Originality/value

There is a lack of strategy execution frameworks, especially reflecting on the alignment aspect of strategy execution. This study focuses not only on “how” of the framework development but also on the “why” aspect of the same. The interpretation approach also helps in pondering on the contextual realities.

Details

International Journal of Productivity and Performance Management, vol. 66 no. 8
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 11 September 2017

Aarti Singh and Sushil

The purpose of this paper is to develop a conceptual framework of waste management by using total interpretive structural modeling (TISM) technique in the Indian…

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1651

Abstract

Purpose

The purpose of this paper is to develop a conceptual framework of waste management by using total interpretive structural modeling (TISM) technique in the Indian organizational context.

Design/methodology/approach

TISM technique has been used to develop a conceptual framework of waste management in the organizational context, where the waste management factors have been identified and verified through content analysis.

Findings

The conceptual framework of waste management in the organization has been developed using TISM that contributes to the development of important links and the hierarchical relationships among the factors. In addition to it, the model also figures out the driving and dependent factors of waste management.

Research limitations/implications

This study has its implication for both organizations and policy makers. It provides the important factors for managing waste in the organization which must be considered before planning the waste management practice in an organization. For policy makers, it highlights the waste management paths and important linkages required for the development of waste management policies in the organizations.

Originality/value

This study has made its contribution by providing the conceptual framework for waste management in the Indian organizational context which has been developed through qualitative modeling technique. The conceptual framework also provides important paths of managing waste in the organization which is a new effort in the Indian organizational context.

Details

Management of Environmental Quality: An International Journal, vol. 28 no. 6
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 4 June 2021

Sanjai Kumar Shukla and Sushil

Organizational capabilities are crucial to achieve the objectives. A plethora of maturity models is available to guide organizational capabilities that create a perplexing…

Abstract

Purpose

Organizational capabilities are crucial to achieve the objectives. A plethora of maturity models is available to guide organizational capabilities that create a perplexing situation about what stuff to improve and what to leave. Therefore, a unified maturity model addressing a wide range of capabilities is a necessity. This paper establishes that a flexibility maturity model is an unified model containing the operational, strategic and human capabilities.

Design/methodology/approach

This paper does a comparative analysis/benchmarking studies of different maturity models/frameworks widely used in the information technology (IT) sector with respect to the flexibility maturity model to establish its comprehensiveness and application in the organization to handle multiple goals.

Findings

This study confirms that the flexibility maturity model has the crucial elements of all the maturity models. If the organizations use the flexibility maturity model, they can avoid the burden of complying with multiple ones and become objective-driven rather than compliance-driven.

Research limitations/implications

The maturity models used in information technology sectors are used. This work will inspire other maturity models to adopt flexibility phenomena.

Practical implications

The comparative analysis will give confidence in application of flexibility framework. The business environment and strategic options across organizations are inherently different that the flexibility maturity model well handles.

Social implications

A choice is put to an organization to see the comparison tables produced in this paper and choose the right framework according to the prevailing business situation.

Originality/value

This is the first study that makes a conclusion based on comparative benchmarking of existing maturity models.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 9 January 2019

Nisha Bamel, Sanjay Dhir and Sushil Sushil

The purpose of this paper is to identify the inter-partner dynamics-based enablers of joint venture (JV) competitiveness. In addition, this paper models the interactions…

Abstract

Purpose

The purpose of this paper is to identify the inter-partner dynamics-based enablers of joint venture (JV) competitiveness. In addition, this paper models the interactions among identified enablers/factors to project the strength of their relationship with JV competitiveness.

Design/methodology/approach

ISM- and total interpretive structural modeling (TISM)-based fuzzy TISM approach has been used to examine the interactions and strength of interactions among identified enablers of JV competitiveness.

Findings

The analysis concludes that inter-partner dynamics-based enablers, such as partner fit, power symmetry and trust, have strong driving power and low dependence power and are at the lowest level of hierarchy in fuzzy TISM model. Variables like collaborative communication, organizational learning and absorptive capacity are linkage variables and they have high dependence as well as driving power and they lie in the second level of fuzzy TISM hierarchy. Strategic flexibility is found to have high dependence power and has weak driving power. The outcome variable JV competitiveness found to have zero driving power and highest dependence power.

Practical implications

The findings have implications for practitioners and policy makers. JVs may achieve competitiveness by managing identified enablers (inter-partner dynamics).

Originality/value

Present paper is one among the few efforts that address the issue of JV competitiveness (post-formation of JV). Methodologically also, this study is one among few initial efforts of using modified fuzzy TISM to explore and understand the linkage among enablers and outcome variables. Modified fuzzy TISM process carries out transitivity checks along with the successive pair-wise comparisons and simplifies the fuzzy TISM approach.

Details

Benchmarking: An International Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 12 July 2018

Neetu Yadav, Sushil Sushil and Umit Sezer Bititci

Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are…

Abstract

Purpose

Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are largely driven by enterprise viewpoint. Considering dynamic nature of Indian telecom industry where customers hold high bargaining power in the industry, flexible strategy game-card has been adopted as a theoretical basis. The purpose of this study is to capture an “outside-in view” of enterprise performance by incorporating performance measurement from customers’ perspective and highlight dual perspectives of performance, i.e. enterprise and customers’.

Design/methodology/approach

Rigorous empirical data analysis tools have been used on the data collated through opinion survey to develop strategic performance management model for Indian telecom service providers where mediation effects of customers’-based strategic factors have also been captured.

Findings

The findings emphasize the fact that financial performance indicators are outcome variables that are driven by the external environment, internal organizational structure and business processes. An effective performance management system (PMS) should consist enabling performance indicators (customers’ perspective) in addition to leading and lagging performance indicators that are widely discussed in the literature.

Research limitations/implications

The set of performance indicators identified is in the context of Indian telecom service operators, which should be used in another context with full caution. The generalization of the empirically validated strategic performance management model in other country context is limited. However, the process of development of PMS could be taken as an example to replicate in any other context.

Originality/value

Measuring an enterprise performance from customers’ perspective is the major contribution of this study. With the diverse set of performance indicators, effective PMS can be developed and deployed where tangible measures act as lagging indicators, namely, situational and operational, strategic measures act as leading indicators, and subscribers’ crucial assessment measures act as enabling indicators.

Details

Measuring Business Excellence, vol. 22 no. 3
Type: Research Article
ISSN: 1368-3047

Keywords

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