International Hospitality Review , Open Access

Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis

Kumar Madhan, Shameem Shagirbasha, Tanmaya Kumar Mishra, Juman Iqbal

The aim of this study is to examine the existing literature on service robots in order to identify prominent themes, assess the present state of service robotics research…

Just the tip: exploring the tipped restaurant employee perspective

Cortney Norris, Scott Taylor, D. Christopher Taylor

This research aimed to fill several gaps in the tipping literature which has overlooked the server's perspective in identifying and understanding variables that influence…

Using Slutsky equation to find the hotel growth model in the destination life cycle: an empirical study in Myrtle Beach

Xuan V. Tran

The purpose of this paper is to examine the hotel growth model including hotel brand, culture and life cycle phases of the Myrtle Beach, South Carolina, the fastest…

The impact of job insecurity on job burnout among hospitality employees during COVID-19 pandemic: the moderating role of supervisor and co-worker support

Chin Ann Chong, Lee Peng Ng, I-Chi Chen

This study evaluates the moderating role of work-based social supports (i.e. supervisor support and co-worker support) in the relationship between job insecurity and job…

How do COVID-19 preventive measures build corporate reputation: focus on the hospitality industry in Tanzania

David Amani

The study investigated the strategic contribution of COVID-19 preventive measures in building corporate reputation in the hospitality industry when mediated with ethical branding.

Crisis innovation: a study of Michelin-starred restaurants' strategic renewal and alignment

Debora Gottardello, Solmaz Filiz Karabag

Using the lens of crisis innovation and strategic alignment, this study explores how a segment of the restaurant sector that may be less agile than others—Michelin-starred…

Guest service experience in eco-centric hotels: a content analysis

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Huseyin Arasli, Deniz Sulu

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming…

Loneliness in the workplace: feelings and expressivity of hotel employees

Bekir Bora Dedeoğlu, Caner Çalışkan, Tzu-Ling Chen, Jacek Borzyszkowski, Fevzi Okumus

This study investigates the relationship between feelings of loneliness in the workplace, life satisfaction, affect, hope and expressivity among hotel employees.

The tourism and hospitality career progression pathway

Alexander Preko, Hod Anyigba

The aim of this study was to conduct a comprehensive investigation into declining and emerging occupations and job titles and to develop a national career progression…

Perceived usefulness of simulation learning in hospitality education

Lisa Kate Price-Howard, Heather Lewis

The purpose of this study was to analyze the effectiveness of simulation learning techniques within both face-to-face and online courses. The specific objective for this…

Outcomes of job insecurity among hotel employees during COVID-19

Osman M. Karatepe, Fevzi Okumus, Mehmet Bahri Saydam

This paper investigates the consequences of job insecurity among hotel employees during the COVID-19 pandemic.

Bibliometric analysis on wellness tourism – citation and co-citation analysis

Syed Ahamed Suban

Tourism on wellness is a rapidly expanding segment of the travel industry; nevertheless, it is still in its infancy, and more study research is needed to develop a…

Is technology everywhere? Exploring Generation Z's perceptions of sustainable tourism in developing countries

Fabiola Sfodera, Lisa Nicole Cain, Alessio Di Leo

This study examines the role of technology as a driver of sustainable tourism perceptions among Generation Z.

“Konnichiwa, Mr. Robot”: a direct observation of hotel visitors' attitudes and anxiety regarding service robots

Rosanna Leung

This study investigates human behavior, specifically attitude and anxiety, toward humanoid service robots in a hotel business environment.

Predicting locally grown food purchase intention of domestic and international undergraduate hospitality management students at a Canadian University

Yoonah Kim Conoly, Mike von Massow, Yee Ming Lee

This study aims to investigate how domestic and international undergraduate students from a university in Ontario, Canada, defined locally grown food and examined the…

Place attachment and brand loyalty: the moderating role of customer experience in the restaurant setting

Michael Boadi Nyamekye, Diyawu Rahman Adam, Henry Boateng, John Paul Kosiba

The purpose of this study is to ascertain the effects of place attachment on brand loyalty. This study further ascertains whether the effects of emotion-based attachment…

A bibliometric analysis of Halal and Islamic tourism

Syed Ahamed Suban, Kumar Madhan, Shameem Shagirbasha

Halal and Islamic tourism is gaining attention in the tourism literature in recent years. This study uses bibliometric analytical techniques to explore all the…

Evaluating hospitality employees' various relationships and the effects on organizational commitment

Stephanie Bae

The purpose of this study is to investigate how various relationships an employee builds within the organization affect their willingness to stay with the company…

The impact of linguistic style on customer satisfaction: a cross-cultural empirical study in Ecuador

Alei Fan, Hubert B. Van Hoof, Xueting Dou, Ana Lucia Serrano

Drawing on the dual process theory and the cultural dimension of power distance, the current research investigates the impact of a specific service clue—the linguistic…

A content analysis of hospitality research's research methods in the 2010s

Cass Shum, Jaimi Garlington, Ankita Ghosh, Seyhmus Baloglu

This study aims to describe the development of hospitality research in terms of research methods and data sources used in the 2010s.

Recreational benefits of wetlands: a survey on the Dal Lake in Jammu and Kashmir of India

Showkat Ahmad Shah, Md. Saiful Islam

A wetland is a place of tourist attraction, and tourism values play a key role in economic development. Among various services provided by a wetland, recreational services…

Digital disruption: the hyperlocal delivery and cloud kitchen driven future of food services in post-COVID India

Kishore Thomas John

The pervasive impact of the COVID-19 virus on the food services sector in India has created conditions for fundamentally altering the structure of the industry. This paper…

Does perceived manager support reduce hotel supervisors' emotional exhaustion? The mediating role of control over time and negative emotions

Han Chen, Yvette Green, Kim Williams

Supervisory employees in the hotel industry experience high levels of emotional exhaustion. The current study aims to examine the impact of perceived manager support…

Online innovation and repurchase intentions in hotels: the mediating effect of customer experience

George Kofi Amoako, Joshua Kofi Doe, Emmanuel Kotey Neequaye

This study investigates how customer experience mediates the relationship between online innovation and repurchase intention in the hotel industry in Ghana.

Employee perceptions of diversity management in the hospitality industry

Trishna G. Mistry, Fevzi Okumus, Marissa Orlowski

Diversity management is of great importance in the hospitality industry, resulting in a host of constructive consequences if managed effectively. However, there is a…

Hospitality and tourism industry amid COVID-19 pandemic: voices from small Mediterranean town

Kaveh Jafari, Ali Özduran, Mehmet Bahri Saydam

The study sought to examine the impacts of COVID-19 on tourism from the stakeholder perspective in the case of Famagusta town in Northern Cyprus.

Understanding sense of safety and trustworthiness of tourism information among migrant visitors

Alexander Preko, Theophilus Francis Gyepi-Garbrah

The migration-tourism discourse has gained attention in global tourism and mobility among scholars because of the vast contributions of migrant visitors to various sectors…

A bibliometric review on the development in e-tourism research

Shalini Singh, Abu Bashar

E-tourism is instilling in the tourism industry with the advancement in the technological infrastructure all over the world and fetching tremendous tourists’ attention…

When being hospitable hurts (staff experiences of bullying from hotel guests)

Frederick Doe, Mary Naana Essiaw

The hospitality industry is one of Ghana's key economic contributors. It is an industry that has significant indigenous investment. The sector also brings in foreign…

An investigation into the use of textual references to sunshine and fresh air in farm holiday advertising

Vincent P. Magnini, Erika Quendler, Muzaffer Uysal

Using the context of a farm holiday venue, the purpose of this study is to empirically test whether textual references can have significant influences on potential…

Winery diversification options for Native American tribal enterprises

Randi Hutchens, Kelly Way, Jennifer N. Becnel

This study examined the perceptions of tribal members regarding the strengths, challenges and opportunities presented by tribal winery operation. Issues of business…