Table of contents
The new normal: the adoption of food delivery apps
Nkosivile Welcome Madinga, Jo Blanckensee, Lauren Longhurst, Nqobile BundwiniIn the wake of lockdown regulations and limited mobility during the COVID-19 pandemic, dining habits shifted towards usage of food delivery apps to avoid physical interaction…
5438
Promoting perceived service quality and organisational performance through customer retention strategies: the moderating role of ICT
Chikazhe Lovemore, Desderio Chavunduka, Shakemore Chinofunga, Rumbidzai Patience Marere, Oniwel Chifamba, Martha KaviyaThe major objective of the study is to investigate the effect of selected customer retention strategies (fair pricing, online marketing and frequent communication) on perceived…
2171
The mediation role of perceived brand trustworthiness in brand social responsibility and brand positioning: evidence from the Tanzanian beverage industry
David AmaniThe current study was developed in response to the profound impact of ethical practices on the beverage industry. It aims to examine the mediating role of perceived brand…
1475
Lead-time management, information sharing and performance of the motor industry in Zimbabwe
James Kanyepe, Brave Zizhou, Mikel Alphaneta, Neater ChifambaThis study examines the moderating role of information sharing on the effect of lead-time management on the performance of firms in the Zimbabwean motor industry.
783
ISSN:
2183-4172e-ISSN:
2635-2648ISSN-L:
2183-4172Online date, start – end:
2020Open Access:
open accessEditors:
- Tiago Cardão-Pito
- Gurpreet Dhillon