Management Research Review: Volume 37 Issue 8

Play hard, work hard: Fun at work and job performance

Erin R. Fluegge-Woolf

This paper aims to examine the relationship between workplace fun and three elements of job performance: task performance, organizational citizenship behaviors and creative…

Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments: High-speed railway in Turkey as a case study

Emre Sahin Dölarslan

The primary purpose of this paper is to determine the relative effects of perceived value and customer satisfaction on customer loyalty behaviors. The secondary aim focuses on…

Performance measurement system design in service operations: Does size matter?

Amizawati Mohd Amir

The purpose of this paper is to investigate the influence of firm size on the performance measurement system (PMS) design in the service context. Focusing on several aspects of…

Assessment of manufacturing flexibility: A review of research and conceptual framework

Ruchi Mishra, Ashok K. Pundir, L. Ganapathy

The purpose of this study is to present a systematic review of all the enablers of manufacturing flexibility and to provide a path for future research in the area of manufacturing…