Management Research Review: Volume 36 Issue 3

Understanding efficiencies behind logistics service providers' green offerings

Karin Isaksson, Maria Huge‐Brodin

Awareness of environmental impacts on society is increasing among companies. In order to turn environmental problems into business opportunities, many companies are beginning to…

The paths from service quality dimensions to customer loyalty: An application on supermarket customers

Olgun Kitapci, Ibrahim Taylan Dortyol, Zührem Yaman, Mustafa Gulmez

The aim of this study is to determine the paths between the five SERVQUAL dimensions, customer satisfaction and customer loyalty.

Psychological aspects of succession in family business management

Matthias Filser, Sascha Kraus, Stefan Märk

Family firms appear to be an attractive topic in a number of research areas. Probably the most important topic is still the succession process combined with possible hurdles and…

The impact of physical changes on customer behavior

Mark P. Mobach

This paper's aim is to determine whether shopping facilities in a waiting area influence customer behaviour and whether these behaviours positively influence their satisfaction…

Getting real about ICT: Applying critical realism to the framing of information and communication technologies

Stephen Fox

Hype about information and communication technology (ICT) emphasizes potential positive outcomes; while enabling factors are under‐emphasized and potential negative outcomes are…