American Journal of Business: Volume 8 Issue 2

Total Quality Management in a College of Business: Operations and Administration

Charles F. Falk, Peggy D. Brewer, Virgil L. Brewer

Although Total Quality Management (TQM) hasrecently become the often cited “panacea” for the ails of production and service industries, until recently, little thought seems to…

Purchase Involvement of New Car Buyers: A Descriptive Study

Joseph Abramson, Suzanne Desai

The purchase of a new automobile is often cited as the quintessence of a high involvement purchase decision; the financial risks and personal relevance of the purchase dictate…

Conflict and Divided Loyalty: A Fundamental Leadership Dilemma

Lane Tracy

Conflict is inherent and unavoidable in any organization, because the individuals who comprise its leadership face divided loyalties. They must make decisions for the…

Loyalty, Value Congruency,and Affective Organizational Commitment: An Empirical Study

Isaiah O. Ugboro

This paper reports findings of a study designed to test a hypothesized relationship between generalized values of loyalty and duty; individual and organization value congruency;…

The Limited Liability Company: An Analysis

Wayne Wells, Gary Yoshimoto

In recent years, businesses in many states have been given the opportunity to select a new form in which to conduct business called the limited liability company. This form…

Small Business Client Satisfaction with Outside Assistance

W. Calvin Fields

Outside consultants can improve the standing of small businesses but there are some problems associated with their use. Small business owners may perceive consultants as difficult…

Recent Developments in Per Capita Pricing in Discount Movie Theaters

Anthony J. Greco

In the summer of 1989, Paramount Pictures began a per capita pricing policy for distribution of its films to discount theaters. This paper examines such proposed fees, including…