American Journal of Business: Volume 17 Issue 1


Table of contents

An Examination of Privacy Policies in Fortune 500 Web Sites

Chang Liu, Kirk P. Arnett

Although personal information privacy concerns have been around for years, the introduction of E‐commerce and its associated technologies presents privacy concerns anew. The…


Product Quality in Electronic Commerce: An Old Problem Recast

Catherine L. Lawson

In order to ensure the continuing expansion and success of electronic commerce, the issue of how to assess product quality of items sold over the Internet must be addressed. The…


Reducing Identity Politics in the Workplace A Modest Proposal

Sheila Suess Kennedy, Richard J. Magjuka

Ever since passage of the 1964 Civil Rights Act, employers have complained that nondiscrimination laws constitute an additional regulatory burden on business, while civil rights…


Enhancing the Emotional Intelligence of Salespeople

Jane Z. Sojka, Dawn R. Deeter‐Schmelz

In today’s rapidly changing sales environment, successful salespeople must acquire skills that give them a competitive advantage. Emotional intelligence (EI), defined as…


Postcard Prenotification in Industrial Surveys: Further Evidence

Paul R. Murphy, James M. Daley

While mail surveys continue to be a widely used research technique, relatively little empirical research exists that assesses their effectiveness among industrial (commercial…

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Emerald Publishing Limited

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  • Dr David Burnie