American Journal of Business: Volume 10 Issue 2

Business Process Reengineering: Issues for Research and Practice

Michael A. Eierman, Hilbert K. Schultz

Business Process Reengineering (BPR) is the radical, cross‐functional redesign of the standard operating practices used by organizations to produce or achieve certain outcomes…

A Dynamic Model of Quality Cost Expenditures

Sameer Prasad, Thomas Tyson

Traditional, single time‐period models of quality cost expenditures assume static conditions and ignore the impact of the learning curve effect on a firm’s product quality, and…

Total Quality Service and the Business College

James Perotti

Moving a business college to commit to a total quality service approach is much more difficult than the literature suggests. The commitment to customer satisfaction is the…

Attitudes of African American Accounting Students Toward Graduate Education

Brenda S. Birkett, Mark Kiel

To increase the number of African Americans in the accounting profession in the 21st century, more accounting majors must be recruited into graduate programs so that they will…

The Role of Hispanic Acculturation on Media Exposure,Coupon Use, and Brand Loyalty

Susan M. Petroshius, Stephen J. Newell, Steven J. Ross

The Hispanic population in the United States is rapidly increasing and is expected to be the largest minority group within the next decade. Consequently, a better understanding of…

Changes in Working Capital of Small Firms in Relation to Changes in Economic Activity

Morris Lamberson

This paper studies how the working capital position of small firms responds to changes in the level of economic activity. Fifty small firms were studied for the time period…

Answers to Questions About First Jobs in International Business

Henry W. Vanderleest, Sang T. Choe

Undergraduate students contemplating a career in international business often ask questions such as: Are certain majors preferred? What about language training requirements…

Intercultural Preparation for Managers Going to Japan

Judy C. Nixon, Judy F. West

Today’s manager must be knowledgeable of the Japanese culture. Understanding the differences between the Japanese and American cultures’ non verbal communication systems is…