Journal of Service Management: Volume 30 Issue 4


Table of contents - Special Issue: Evolving service thinking: disruption and opportunities in hospitality and tourism

Guest Editors: Lerzan Aksoy, Ceridwyn King, HaeEun Helen Chun

Platforms in the peer-to-peer sharing economy

Jochen Wirtz, Kevin Kam Fung So, Makarand Amrish Mody, Stephanie Q. Liu, HaeEun Helen Chun

The purpose of this paper is to examine peer-to-peer sharing platform business models, their sources of competitive advantage, and the roles, motivations and behaviors of…

Technological disruptions in services: lessons from tourism and hospitality

Dimitrios Buhalis, Tracy Harwood, Vanja Bogicevic, Giampaolo Viglia, Srikanth Beldona, Charles Hofacker

Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and…

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  • Dr Jay Kandampully