Table of contents
This research aims to provide a synthesis of the normative prescriptions from the scientific literature as it relates to customer loyalty tracking and an evaluation of how…
Explaining why employee‐customer orientation influences customers' perceptions of the service encounterGabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim
The purpose of this paper is to examine why employee‐level customer orientation (CO) influences the customer experience in a service setting.
This paper seeks to examine the relevance of some existing Western motivation and job design theories in explaining employees' service performance, termed service…
This article seeks to advance a novel service network perspective, based on the service‐dominant logic, designated as service‐dominant networks (SDN).
Insufficient attention to the specific nature of healthy food experiences might limit the success of related innovations. The purpose of this article is to adopt a…
Renamed from:International Journal of Service Industry Management
Online date, start – end:2009
Copyright Holder:Emerald Publishing Limited
- Dr Jay Kandampully