Table of contents - Special Issue: The Naples Forum on Service: What's Ahead in Service?
Guest Editors: Evert Gummesson, Cristina Mele, Francesco Polese
The purpose of this paper is to offer a reflective account of the emergence of new marketing theory as seen through the lens of the Nordic School of Service.
The purpose of this paper is to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on…
The purpose of this paper is to distinguish experiences from practices and relate this distinction to current developments in value research within service‐dominant (S‐D…
Value co‐creation and university teaching quality: Consequences for the European Higher Education Area (EHEA)Montserrat Díaz‐Méndez, Evert Gummesson
The purpose of this paper is to investigate value co‐creation in assessing higher education (HE) teaching quality by acknowledging the influence of all interacting…
Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co‐create effective…
Renamed from:International Journal of Service Industry Management
Online date, start – end:2009
Copyright Holder:Emerald Publishing Limited
- Dr Jay Kandampully