Table of contents
Nurses in hospital settings are a primary contact point and the way their behaviors are perceived by patients is a critical determinant of overall patient satisfaction…
The purpose of this paper is to justify the central role played by post‐purchase perceived value and relationship quality in the explanation of loyalty behaviour/intentions.
The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that…
Renamed from:International Journal of Service Industry Management
Online date, start – end:2009
Copyright Holder:Emerald Publishing Limited
- Dr Jay Kandampully