Table of contents
HRM practices, impersonal trust and service oriented OCB: an empirical evidence from Bangladesh
Sarmin Sultana, Husna JohariThe preliminary purpose of the study is to explore the relationship between Human Resource Management (HRM) practices and service oriented organizational citizenship behavior…
Manufacturers' efficiency disparity: a comparative analysis in the Southeast Asian region
Dao Le Trang Anh, Christopher GanThe study aims to investigate the profitability and marketability efficiency scores and determinants of 899 listed manufacturers in six Southeast Asian countries: Indonesia…
The moderating role of complaint handling on brand hate in the cancel culture
Amir Zaib Abbasi, Muhammad Shahzeb Fayyaz, Ding Hooi Ting, Maira Munir, Shahid Bashir, Chun ZhangThis study investigates the moderating role of complaint handling between ideological incompatibility, symbolic incongruity, negative past experience and corporate social…
Factors affecting multiple borrowing among microfinance clients: evidences from Bangladesh
Isahaque Ali, Md Aslam Mia, Azlinda Azman, Tajul Ariffin MasronAlthough microfinance had experienced rapid growth in most developing economies, multiple borrowing remains a growing concern for practitioners and researchers in recent years…
The impact of green marketing mix elements on green customer based brand equity in an emerging market
Bang Nguyen-Viet“Green” issues have become increasingly important to corporate decision-makers as firms face mounting public sensitivity, stricter regulation and growing stakeholder pressures…
The customer experience in Thailand's multichannel retail environments
Kedwadee Sombultawee, Thanchanok TansakulThe purpose of this paper is to investigate cognitive and affective customer service in Thailand's maltichannel retail environment. The research used the…
Creativity mindset as the organizational capability: the role of creativity-relevant processes, domain-relevant skills and intrinsic task motivation
Maryam Emami, Sajad Rezaei, Naser Valaei, John GardenerThe objective of this study is to examine the structural relationship between creativity-relevant processes, domain-relevant skills, intrinsic task motivation, creativity and the…

ISSN:
1757-4323e-ISSN:
1757-4331ISSN-L:
1757-4323Online date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Saeed Pahlevan Sharif