International Journal of Quality and Service Sciences
Issue(s) available: 60 – From Volume: 1 Issue: 1, to Volume: 16 Issue: 5
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Volume 2
Emotional intelligence and self-efficacy as mediators in the relationship between transformational leadership and proactive customer service performance
Praveen Kumar Sharma, Rajeev KumraThis study aims to explore the relationship between transformational leadership and proactive customer service performance (PCSP) in the airline industry, considering…
FOMO driving brand nostalgia and brand personality for building trust in a food enthusiast: a serial multiple mediation model
Pranay VermaDuring the pandemic, restaurants closed due to restrictions and economic instabilities. This research paper aims to investigate the motivational effect of nostalgia induced by…
Personal value, employee impact and service quality delivery: the mediating role of organizational citizenship behavior
Muhammad Shaheer Nuhu, Kaltume Mohammed Kamselem, Maryam Mustapha, Mohammed Sani AbdullahiThis study aims to examine how employee empowerment (personal value and impact) influences the delivery of services quality (SQD). The study focused in particular on the mediating…
ISSN:
1756-669Xe-ISSN:
1756-6703ISSN-L:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari
Further Information
