Worldwide Hospitality and Tourism Themes: Volume 3 Issue 4

Defining diversity: the evolution of diversity

Camille Kapoor

The Hospitality Industry Diversity Institute (Hidi) has put together a review of diversity research that looks at the entrance of diversity into the management conversation, how…

Researching the American Dream

Joseph Larry Jackson

This paper aims to review the question as to how academia and industry might work together to create research ideas that will result in methodologically sound research that also…

Industry perspectives on diversity research

Camille Kapoor, Juan M. Madera

The purpose of this paper is to present industry perspectives on diversity research for the hospitality industry. This piece transcribes a panel discussion at the 2010 Hospitality…

Understanding and managing generational differences in the workplace

Camille Kapoor, Nicole Solomon

The modern workplace now consists of four different generations for the first time in history. Each generation, Traditionalists, Baby Boomers, Generation X and Generation Y, has…

Managing bilingual employees: communication strategies for hospitality managers

Mary Dawson, Juan M. Madera, Jack A. Neal

One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must…

Developing effective communication strategies for the Spanish and Haitian‐Creole‐speaking workforce in hotel companies

Po‐Ju Chen, Fevzi Okumus, Nan Hua, Khaldoon (Khal) Nusair

The aim of this study is to explore effective communication strategies for Spanish‐speaking and Haitian‐Creole‐speaking employees in hotel companies.

Job injury issues among Hispanic immigrant employees in hospitality operations

Juan M. Madera, Yin‐Lin Chang

The increasing number of Hispanic immigrant employee workers in the hospitality industry in the USA has led to some imperative issues and questions, such as how communication…

Diversity training: examining minority employees' organizational attitudes

Judy Waight, Juan M. Madera

A growing body of research demonstrates that diversity training can be successful in improving attitudes and behaviors towards ethnic minorities but, very little research focuses…

Removing communication barriers at work: What workforce diversity means for the hospitality industry

Juan M. Madera

The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can…

Editorial

Juan M. Madera, Camille E. Kapoor