Table of contents - Special Issue: What are the challenges of diversity management in the US hospitality industry?
Guest Editors: Juan M Madera, Camille E Kapoor
Defining diversity: the evolution of diversity
Camille KapoorThe Hospitality Industry Diversity Institute (Hidi) has put together a review of diversity research that looks at the entrance of diversity into the management conversation, how…
Researching the American Dream
Joseph Larry JacksonThis paper aims to review the question as to how academia and industry might work together to create research ideas that will result in methodologically sound research that also…
Industry perspectives on diversity research
Camille Kapoor, Juan M. MaderaThe purpose of this paper is to present industry perspectives on diversity research for the hospitality industry. This piece transcribes a panel discussion at the 2010 Hospitality…
Understanding and managing generational differences in the workplace
Camille Kapoor, Nicole SolomonThe modern workplace now consists of four different generations for the first time in history. Each generation, Traditionalists, Baby Boomers, Generation X and Generation Y, has…
Managing bilingual employees: communication strategies for hospitality managers
Mary Dawson, Juan M. Madera, Jack A. NealOne out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must…
Developing effective communication strategies for the Spanish and Haitian‐Creole‐speaking workforce in hotel companies
Po‐Ju Chen, Fevzi Okumus, Nan Hua, Khaldoon (Khal) NusairThe aim of this study is to explore effective communication strategies for Spanish‐speaking and Haitian‐Creole‐speaking employees in hotel companies.
Job injury issues among Hispanic immigrant employees in hospitality operations
Juan M. Madera, Yin‐Lin ChangThe increasing number of Hispanic immigrant employee workers in the hospitality industry in the USA has led to some imperative issues and questions, such as how communication…
Diversity training: examining minority employees' organizational attitudes
Judy Waight, Juan M. MaderaA growing body of research demonstrates that diversity training can be successful in improving attitudes and behaviors towards ethnic minorities but, very little research focuses…
Removing communication barriers at work: What workforce diversity means for the hospitality industry
Juan M. MaderaThe purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can…
ISSN:
1755-4217Online date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Hale Ozgit
- Ali Ozturen