Worldwide Hospitality and Tourism Themes: Volume 2 Issue 4

Strategic tourism planning in practice: the case of the Open Academy of Tourism

Ana Ladeiras, António Mota, Jorge Costa

The purpose of this paper is to illustrate the importance of a sound and participatory strategic planning process for the management of tourism at national and regional levels and…

Competitive destination analysis in Southern European countries

Paulo Águas, Célia Veiga, Helena Reis

The purpose of this paper is to analyse the competitiveness of the European Union Member States of Southern Europe (France, Greece, Italy, Portugal and Spain) as tourist…

Embracing user generated content within destination management organizations to gain a competitive insight into visitors' profiles

Sandra Carvão

The purpose of this paper is to highlight the importance of incorporating user generated content (UGC) in the e‐marketing strategies and activities of destination management…

A service quality evaluation scale for the hospitality sector: Dimensions, attributes and behavioural intentions

Ana Salazar, Jorge Costa, Paulo Rita

The purpose of this paper is to present a scale for service quality evaluation in the hospitality sector. This scale has two aims: to assess the dimensions and attributes…

e‐Learning as a tool to improve quality and productivity in hotels

Manuela Sarmento

The purpose of this paper is to analyze the contribution of e‐learning in the improvement of quality and productivity in hotels.

An analysis of the perceived effects of economic and monetary union on hotels in the north of Portugal: Implications for management

Carla Pinto Cardoso, Roger Vaughan, Jonathan Edwards

The purpose of this paper is to reflect on the perceived implications of economic and monetary union (EMU) as a driver for changes in the hotel business environment and…

Douro Valley Tourism Plan: The plan as part of a sustainable tourist destination development process

Nuno Fazenda, Fernando Nunes da Silva, Carlos Costa

The purpose of this paper is to demonstrate through a case study, how a tourist destination plan can contribute to the management of the destination, via the development of…

Sustainability control and management of Porto Belo Island, Santa Catarina State, Brazil: 14 years of experience

Doris van de Meene Ruschmann, Luciana Carla Sagi

The purpose of this paper is to illustrate the structure and results of a project between university and enterprise aimed at managing and controlling sustainable and competitive…

How can tourist destinations become more competitive: What key tools can be used to achieve this aim?

Jorge Costa, Ana Salazar, Mónica Montenegro, João Gomes

The purpose of this paper is to review the question: What have we learned about how tourist destinations may become more competitive and the tools to achieve this aim?

How can tourist destinations become more competitive – what key tools can be used to achieve this aim?

Jorge Costa, Ana Salazar, Mónica Montenegro, Joao Gomes